Forum Replies Created

Viewing 30 posts - 6,511 through 6,540 (of 16,304 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2016 at 08:15

    Hello,

    I’ve updated Visual Composer plugin too.
    Check page editor now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2016 at 07:59

    Hello,

    I don’t see the issue on our side:
    http://storage7.static.itmages.com/i/16/0825/h_1472108347_9054970_2f9c312fcd.png

    Try to clear browser cache and check again or check in another browsers.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 23:25

    Hello,

    As see you are using PHP version 5.2 http://prntscr.com/ca0ech but our theme requires PHP version 5.3 or higher. Also when I was trying to import demo data manually I got allocation memory error. Please contact your hosting provider support to change PHP version and temporary increase memory_limit.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 15:43

    Hello,

    Sorry, but there is no option to hide specific paragraphs on mobile.

    Please give direct links where you’re getting 404 error.

    Static Blocks | My Fair Tradie – is a page in my site I can’t remove?
    Testimonials | My Fair Tradie
    Uncategorized | My Fair Tradie
    Footer2 – My Fair Tradie
    RoyalApp.com – My Fair Tradie
    Creative – My Fair Tradie
    Contact us – My Fair Tradie
    Sample Page – My Fair Tradie

    Sorry, but I don’t understand this query. Do you wish to remove these pages in WP Dashboard > Pages section?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 15:38

    Hello,

    Not all files were uploaded.
    I’ve reuploaded the theme. Check it now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:46

    Hello,

    The reason is you have index.html file in your site folder http://storage5.static.itmages.com/i/16/0824/h_1472046332_9768366_1e43fce6de.png , by default index.html is loading first. You need remove it or rename it. After that your WordPress page will load.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:36

    Hello,

    I’ve reuploaded plugin folder. Please check Ultimate VC Addons now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:29

    Hello,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General.

    Check footer now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:21

    Hello,

    Please show your site and provide WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:18

    Hello,

    Add this code in Global Custom CSS section:

    .header-type-2.slider-overlap .header .cart-summ .badge-number {
        display: block !important;
        top: -22px;
        right: -16px;
    }
    .header-type-2.slider-overlap .header .cart-summ {
        color: #FFF;
        padding-left: 0px;
    }
    .header-type-2.slider-overlap .header .shopping-container {
        top: 11px;
        border: 1px dashed grey;
        padding: 30px 10px 20px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:07

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 14:03

    Hello,

    Please add this code in Global Custom CSS:

    .woocommerce-MyAccount-content {
        float: right;
        width: 68%;
    }
    nav.woocommerce-MyAccount-navigation {
        width: 30%;
        float: left;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 13:56

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 13:55

    Hello,

    We always test plugins before including them to themes and our demos where those plugins are used, don’t have issues with slow loading.
    We optimized our themes as much as we could.
    Try to check your server settings. Also try to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 13:12

    Hello,

    As I see now the banner is just under the menu as you wanted http://storage8.static.itmages.com/i/16/0824/h_1472040791_7009304_f818c8e6a2.png .
    Is it correct.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 13:00

    Hello,

    It can’t be done because columns width in submenu will be lost.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 10:36

    Hello,

    Use the following css code in your child style.css:

    .wpmenucart-icon-shopping-cart-0:before {
        content: "\e61f" !important;
        font-size: 20px;
        line-height: 10px;
        font-family: "arrows" !important;
        margin-right: 10px;
        color: #6f6f6f;
        position: relative;
        top: 1px;
    }
    
    .wpmenucart-contents .amount {
    	font-weight: inherit !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 10:27

    Hello,

    You were replied in the other topic.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 10:23

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 10:21

    Hello,

    We don’t use any menu plugin in the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:43

    Hello,

    By default banner on shop page can be added in Theme Options > E-Commerce > Shop > Product Page Banner section.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:23

    Hello,

    Your query requires extra customizations in theme source files which are out of our basic support scope.
    To make such changes yourself you need edit the wp-content/themes/classico/headers/structure-6.php file. Also we recommend to use child theme for this https://codex.wordpress.org/Child_Themes

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:17

    Hello,

    Please provide FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:14

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:14

    Hello,

    Sorry, but there is no such option.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:13

    Hello,

    You didn’t install required plugins. I’ve installed them and imported base demo content and Flat Retailer page.
    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:11

    Hello,

    There is no need to activate plugins.

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 09:02

    Hello,

    In this case you have to contact plugin developers as we don’t provide support for 3rd-party plugins.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 08:38
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 24, 2016 at 08:32

    Hello,

    There is “Add Coupon” button at the top of the page http://storage3.static.itmages.com/i/16/0824/h_1472023945_2922618_8d9c8cc620.png .
    Please check it once again.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 6,511 through 6,540 (of 16,304 total)
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