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Viewing 30 posts - 5,881 through 5,910 (of 16,293 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 9, 2016 at 09:27

    Hello,

    Try to add whole function code for social icons in child functions.php file. If you have difficulties please provide FTP credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 20:23

    Hello,

    There is additional authorization on your site. Please provide credentials for it too.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 19:30

    Hello,

    You need disable 3rd-party plugins that you’re using for zoom effect and you’ll get magnifier like in the demo.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 19:29

    Hello,

    Thank you for kind words. We appreciate it very much.
    Unfortunately we can’t find your screenshot in the post. Please resend it.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 19:26

    Hello,

    I don’t see any issues on the pages:
    http://storage3.static.itmages.com/i/16/1108/h_1478629602_1915641_453fa9ddbc.jpeg
    http://storage7.static.itmages.com/i/16/1108/h_1478629645_3104163_57422f0a28.jpeg

    Please show screenshots what you see on your side.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 19:12

    Hello @paulitov5,

    You forgot to add } in Global Custom CSS section for the last code and other code added for other sections didn’t work. I’ve corrected it. Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 15:47

    Hello,

    There is error on your site:
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes) in /var/www/vhosts/popeastyle.com/httpdocs/wp-admin/includes/class-wp-site-icon.php on line 210

    Ask your hosting provider support to increase memory_limit value.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 15:43

    Hello,

    You need edit the file wp-content/themes/woopress/framework/shortcodes.php (find the section “! Share This Product” in line 1965), to change links you need edit the code, for example for Twitter <a href="https://twitter.com/share?url='.$permalink.'&text='.$post_title.'" class="'.$tooltip_class.'" title="'.__('Twitter', ETHEME_DOMAIN).'" target="_blank"> and replace https://twitter.com/share?url='.$permalink.'&text='.$post_title.' with a link to your Twitter account.

    Create child theme https://codex.wordpress.org/Child_Themes and shortcodes.php file in themes/woopress-child/framework directory and edit the file to your needs.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 14:52

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 10:53

    Hello,

    Remove the previous code for comments and add this one:

    .single-post #comments {
      display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 10:41

    Hello,

    Are you using any lazyload plugin?
    We don’t provide support for 3rd-party plugins and can’t guarantee their full compatibility with the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 10:26

    Hello,

    Please show a direct page where review isn’t shown.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 8, 2016 at 10:04

    Hello @paulitov5,

    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 19:13

    Hello,

    We don’t recommend to edit original theme files. You need create child theme https://codex.wordpress.org/Child_Themes and make all modifications there. So please move all the changes to child theme and update the parent theme.
    Create a back up before update process.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 19:09

    Hello,

    Try to use this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile:

    .header-logo img {
        max-width: 250px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 17:26

    Hello,

    Please update the theme to 3.0.3 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 17:13

    Hello @Afsanehm,

    You need edit the file header.php, replace this code <?php $cart_widget = new Etheme_WooCommerce_Widget_Cart(); $cart_widget->widget(); ?>
    http://prnt.sc/d1pf0u with this one <?php etheme_top_cart(); ?> http://prnt.sc/d1pfcy.

    The issue will be fixed in the theme update.
    Please take our apologies.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 17:05

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 14:32

    Hello,

    We’ve sent archive of “checkout” folder to your email address. Upload it to wp-content/themes/classico/woocommerce directory (overwrite the existing folder) and check Stripe payment then.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 11:00

    Hello @Bigredfirecracker,

    You are using very old plugins versions.
    Update them. Download the latest archives here https://www.8theme.com/download-plugins/ and upload new versions via FTP in wp-content/plugins directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 10:31

    Hello,

    The dots can be disabled in the Tabs settings http://storage6.static.itmages.com/i/16/1107/h_1478510817_8430738_e14c554e94.jpeg .

    To remove products you need uncheck home page as shop page in Woocommerce > Settings > Products > Display > Shop Page.

    Tabs are not shown on mobile because you’ve added the code in Custom CSS for mobile and Custom CSS for mobile landscape sections:

    div.wpb_column.vc_column_container.vc_col-sm-12 {
        display: none;
    }

    Remove it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 10:05

    Hello,

    You can restore your site and database from back up. Contact your hosting provider support and ask if they have your backups on the server.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 09:23

    Hello,

    You were replied by my colleague:

    This is because you have display: none value for related products slider http://storage4.static.itmages.com/i/16/1104/h_1478286940_7712729_970999b3c4.jpeg . Check your css changes and also clear cache on the server.

    Please check the mentioned code in css file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 09:07

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 7, 2016 at 08:44

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2016 at 10:52

    Hello,

    Please show a direct product page where you have problem with shipping.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2016 at 10:33

    Hello,

    I don’t see any issues with your site on mobile. Please show a screenshot for better understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2016 at 10:14

    Hello,

    Can we update the plugin to check the issue?
    Also provide us with FTP and WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2016 at 10:11

    Hello,

    Do you mean you want to remove the shadow?
    If so use this code in Global Custom CSS:

    .boxed .st-container {
        box-shadow: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 5, 2016 at 10:06

    Hello,

    You can use Loco Translate. Also you can translate the theme using PoEdit program as described in the documentation https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,881 through 5,910 (of 16,293 total)
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