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Viewing 30 posts - 5,611 through 5,640 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 6, 2016 at 17:48

    Hello,

    We also need FTP login data. If you don’t know where to find it, ask your hosting provider support and then send the credentials to us.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 6, 2016 at 17:46

    Hello,

    We’ll fix this in the next theme update.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 6, 2016 at 17:37

    Hello,

    You can try to remove default “etheme_register_general_widgets” function in the parent theme and rename it to a new function in the child theme as written here http://wordpress.stackexchange.com/questions/145422/redeclare-a-function-in-a-child-theme .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 6, 2016 at 16:37

    Hello,

    By default product image isn’t shown on Checkout page. To add it please follow this instruction https://stanhub.com/woocommerce-how-to-show-product-image-on-checkout-page/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 20:46

    Hello,

    We can’t connect via FTP because of the error:
    Status: Connection attempt failed with “EAI_NONAME – Neither nodename nor servname provided, or not known”.
    Error: Could not connect to server

    Is FTP access restricted?
    Please contact your hosting provider support regarding this issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 20:28

    Hello,

    I’ve renamed your fi_FI.po and fi_FI.mo files to fi.po and fi.mo in wp-content/themes/woopress/languages directory, as this is correct language prefix https://make.wordpress.org/polyglots/teams/
    http://prntscr.com/dfqjkb

    Clear browser cache and check Cart widget in top now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 20:08

    Hello,

    Please try to reupload parent theme files and check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 20:04

    Hello,

    You can edit it in wp-content/themes/woopress/framework/widgets.php in line 335.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 16:40

    Hello,

    The problem with translation is fixed. Please check now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 14:40

    Hello,

    I’ve checked cart page of your site and wasn’t able to replicate the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 11:25

    Hello,

    Please provide us with wp-admin login credentials in private content area and we will check the issue.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 09:17

    Hello,

    Try to disable Ajax “Add to Cart” option in Theme Options > E-Commerce > Single product page and check the plugin work after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 5, 2016 at 08:54

    Hello,

    Please try to disable all 3rd-party plugins and check single product page then.
    If the issue still persists provide wp-admin and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 3, 2016 at 09:15

    Hello,

    Please send you request here https://www.8theme.com/customization-services/ as it requires extra customization which is out of our basic support scope.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 3, 2016 at 09:06

    Hello,

    We’re glad you found a solution.
    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 20:10

    Hello,

    You’re welcome.

    Thank you for the kind words!
    We appreciate it very much.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 19:38

    Hello,

    We’ve sent the archive “checkout.zip” to your email address. Please check it. Extract the archive and upload “checkout” folder to wp-content/themes/royal/woocommerce directory (overwrite the existing “checkout” folder).
    After that check payment method.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 19:30

    Hello,

    For better results in Google PageSpeed please kindly follow the link below:
    http://www.wpmayor.com/how-to-achieve-google-pagespeed-score-90-higher/

    Also you can use some additional plugins for compression, caching (W3 Total Cache etc), image optimization (WP Smush etc.) and Javascript / CSS Minifiers. These can optimize and speed up your website.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 19:24

    Hello,

    Please show a direct page where you see it so we can fix this issue.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 18:53

    Hello,

    Remove this code in Global Custom CSS:

    #st-trigger-effects{
    display: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 18:39

    Hello,

    The reason is you’ve added the code in Global Custom CSS:

    .languages-area {
        display: none;
    }

    Remove it and widget will appear.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 18:32

    Hello,

    Please add this css code in Theme Options > Custom CSS > Global Custom CSS:

    .payment_methods p {
        margin-left: 0px;
    }
    .wc_payment_method.payment_method_moneris form .form-row-first, form .form-row-last {
        float: left !important;
        width: 100%;
    }
    .payment_methods li label {
       padding-left: 0px;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 17:21

    Hello,

    Have you installed Woocommerce plugin?
    Our theme is fully compatible with it so you can create an online store.
    https://www.8theme.com/demo/docs/royal/#!/woocommerce

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 17:12

    Hello,

    Checkout page is default Woocommerce page, not related to the theme, to edit it you need customize php file.
    To remove some billing fields on Checkout you can follow this instruction
    https://www.wpmayor.com/how-to-remove-the-billing-details-from-woocommerce-checkout/

    Sorry, but it’s a bit unclear what you want to achieve with the block in red circle on your screenshot. Please clarify.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 17:07

    Hello,

    In this case it requires additional customization which is beyond our basic support scope but you can order it via this form https://www.8theme.com/customization-services/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 17:03

    Hello,

    Please show a page link where the word “Review” isn’t translated.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 15:35

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content and we’ll check the issue.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 2, 2016 at 09:23

    Hello,

    Try to add function code from woo.php to child functions.php file.
    Let us know the results.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 1, 2016 at 20:30

    Hello,

    Unfortunately there is no option to display specific category.

    To order products manually please read this article:
    https://woorkup.com/rearrange-products-manually-custom-order-woocommerce/

    Sorry, but there is no parallax option for video.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 1, 2016 at 20:19

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,611 through 5,640 (of 16,227 total)
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