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Viewing 30 posts - 5,521 through 5,550 (of 16,227 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 17:13

    Hello,

    I see the same products number http://prnt.sc/dk83j0 .
    Please clarify what you have on your side.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 16:08

    Hello,

    I’ve edited your menu.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 15:58

    Hello,

    When switch themes the layout will be changed because Storefront uses different design, but it will be back when you activate Classico theme back. It’s needed just to check if the issue persists only with Classico theme or with default Woocommerce theme too. If it happens with Storefront too, then the problem may be related to Woocommerce plugin.

    As for paddings, please add this code in Global Custom CSS:

    .vc_tta-color-grey.vc_tta-style-modern.vc_tta-tabs .vc_tta-panels .vc_tta-panel-body {
       padding: 20px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 12:49

    Hello,

    As for tabs, please try to copy the code of working Tabs element from other page and paste it to the page where it’s not functioning. Then change tabs content to your needs.
    As for products please check if the issue persists with default Woocommerce theme Storefront https://woocommerce.com/storefront/ .

    Let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 16, 2016 at 12:46

    Hello,

    Please provide WP Dashboard credentials to check the issue with mega menu.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 20:35

    Hello,

    1. Go to Theme Options > Blog Layout > Excerpt length (words) and write number of words you want to display in excerpt.

    2. You have this code in custom.css file:

    .toolbar .switchToGrid, .toolbar .switchToList {
        background-color: #bcb6aa;
        background-image: url(img/switch-sprite.png);
    }

    Remove it and check the page after that.

    3. Add this code in custom.css file:

    .shopping-cart-widget .widget_shopping_cart_content .bottom-btn a {
        background-color: #990033;
        color: white;
    }

    4. Use this css code:

    .quantity input[type="button"] {
       background-color: transparent !important;
    }

    5. Please give us administrator rights to wp-admin panel to check the issue and show the link to portfolio page. Also provide FTP credentials.

    6. You can speed up the site following the suggestions from these articles:
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
    http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 20:22

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 20:22

    Hello,

    Ajax is used for cart update and we’ll try to improve the functionality. Once it’s done we’ll include it into the theme update. For now you can use W3 Total Cache plugin http://docs.presscustomizr.com/article/178-how-to-setup-w3-total-cache-plugin-with-the-customizr-theme to speed up the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 20:01

    Hello,

    Please use this css code:

    @media (max-width: 480px) {.top-bar, .top-bar .languages-area {
        display: block;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 19:47

    Hello,

    Please add this code in custom.css file:

    .shopping-cart-widget .widget_shopping_cart_content {
    background: #151515;
    }

    Second menu on “My Account” page is related to Woocommerce. If you want to remove it. Use this css code:

    .woocommerce-MyAccount-navigation {
       display: none;
    }

    I don’t see such arrows http://prntscr.com/djv6k8 . What browser are checking in?

    Add this code in custom.css file:

    .my-account-link .submenu-dropdown ul li a {
        color: #fff !important;
    }

    How to create custom.css you can watch in this tutorial.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 18:39

    Hello,

    Please add this css code in custom.css file:

    .woocommerce ul li {
        list-style: inside disc;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 18:35

    Hello,

    Please add this code in custom.css file:

    @media (min-width: 1024px) and (max-width: 1200px) {.fixed-header-area {
        top: -200px;
     }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 18:31

    Hello,

    Please add this code in custom.css file:

    .single-product-page .product-info .single_add_to_cart_button {
        clear: both;
    }

    How to create custom.css you can watch in this tutorial

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 18:27

    Hello,

    Go to Woocommerce > Settings > Checkout > tick “Enable the use of coupons”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 17:36

    Hello,

    Please show a page where you want to show bullets.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 17:26

    Hello,

    Could you please show a screenshot what “home page box layout” you mean?

    I want to display signup newsletter when only website load first time not for every page, So How I can do this?

    Unfortunately there is no such possibility. Sorry.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 11:44

    Hello,

    I’ve sent those files to your email address.
    You can import them via Tools > Import > WordPress.
    They will be imported to Pages section in WP Dashboard.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 11:16

    Hello,

    Please take our apologies but we don’t provide support for 3rd-party plugins.
    This is beyond our basic support scope.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 15, 2016 at 11:07

    Hello,

    We provide only base demo content. All pages aren’t included in the demo import.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 21:24

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 21:23

    Hello,

    Visualkicks plugins are not related to our theme. Perhaps they were installed when you used another theme?
    Please try to disable all 3rd-party plugins and check project link.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 21:02

    Hello,

    Please refer to this article regarding the issue with admin-ajax.php https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 20:52

    Hello,

    Then please add this code in custom.css file:

    .header-type-3 .logo-with-menu {
        width: 280px;
    }
    .woocommerce-breadcrumb {
     display: none;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 20:40

    Hello,

    You were replied in your other ticket. This one will be closed as a duplicate.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 20:37

    Hello,

    Your site is under maintenance. We can’t access it.
    Please provide WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 20:28

    Hello,

    Please show a page where you added that widget and provide WP admin credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 20:10

    Hello,

    You can update plugin via FTP. Download the latest archive here https://www.8theme.com/download-plugins/ , extract it and overwrite the existing “js_composer” folder in wp-content/plugins directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 19:25

    Hello,

    In this case we need to check the issue. Could you please upload your site to any web host and provide us with FTP/WP Dashboard credentials in private content.
    Also check if your system meets theme requirements:
    – file_get_contents() function should be enabled in the server configuration;
    – PHP version: 5.3 or higher;
    – max_execution_time: no less than 180;
    – memory_limit: no less than 96M;
    – upload_max_filesize: no less than 20M.
    Use WordPress phpinfo plugin to check your PHP configuration limits.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 19:22

    Hello,

    Have you edited theme files?
    May we reupload the theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 14, 2016 at 19:17

    Hello,

    Please update all required plugins https://www.8theme.com/download-plugins/ and check Accordion Tabs after that.

    Thank you.
    Best regards,
    Jack Richardson.

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Viewing 30 posts - 5,521 through 5,550 (of 16,227 total)
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