Dear @nirvana5,

I hope this message finds you well. We previously requested that you verify whether the issue you reported persists with the parent theme. However, we have not yet received a response from you. Could you kindly confirm if you have had the opportunity to conduct this test? If so, we would appreciate it if you could share the results with us.

Regarding your query about why the functionality works well for many items but not for others, this can often be attributed to specific code parts that may behave differently across various products. It is advisable to consult with the developers who made modifications to your child theme, as they are responsible for ensuring that the code functions correctly. If the issues are not present when using the parent theme, it suggests that the modifications in the child theme could be the cause.

For your information, the code managing variations is primarily located in the WooCommerce plugin. Specifically, you might want to examine the file located at plugins/woocommerce/client/legacy/js/frontend/add-to-cart-variation.js, which initiates most JavaScript hooks for the add-to-cart action.

Should you require further assistance with the code or need additional customization, please feel free to submit a request via our customization service at https://www.8theme.com/account/#etheme_customization_panel. Please note that such inquiries may fall outside the scope of our standard support.

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @RapidClick,

Thank you for reaching out and expressing your concerns regarding the MultiVendorX plugin. I sincerely apologize for the difficulties you have encountered and fully understand the frustration this has caused due to the ongoing issues with the plugin’s author.

To assist you further, I would like to suggest several alternative plugins that may meet your needs:

1. **Dokan**
– Plugin page: https://uk.wordpress.org/plugins/dokan-lite/
– Our demo: https://xstore.8theme.com/demos/2/dokan/store/pacific-health-foods/

2. **WCFM Marketplace**
– Plugin page: https://wordpress.org/plugins/wc-multivendor-marketplace/
– Our demo: https://xstore.8theme.com/demos/2/wcfm-marketplace/store/organic-planet-store/

We are committed to supporting you and ensuring your satisfaction. Should you require further assistance or wish to explore additional solutions, please do not hesitate to contact us by submiting the new topics with your requests. We are here to help and want to ensure that your experience is positive moving forward.

Thank you for your understanding and patience. We value your continued partnership and are dedicated to resolving this matter to your satisfaction.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Zito9,

We made few tests and didn’t see such issue on your web-site. Could you please, provide us the video of the problem ?

Kind regards,
Jack Richardson

Dear @imguser,

I hope this message finds you well.

We were in the process of evaluating the website at https://test.******.online. Upon reviewing the source code of the homepage (and also we check the live web-site with same test), we were unable to identify any elements that have been activated with XStore Ajaxify option, as previously discussed and agreed upon.

Could you please confirm whether our observation is accurate? If the XStore Ajaxify options have indeed been activated, we kindly request that you provide us with a comprehensive list of all widgets where this feature is enabled or steps to check such implementation.

We also noticed that you have 2 headers loaded on each page but the first one is hidden on each device. You should understand that if you simply hide the section, all styles/scripts that are required for rendering of elements this section (in your case hidden header area) are loaded. It means that speed will be implroved also once you removed the unused header.

We recommend you to read our answer about the patches reappearing on your web-site -> https://www.8theme.com/topic/tons-of-errors-on-home-catalogue-aka-shop-page-and-individual-usal-pages-when-u-inspect/page/3/#post-405545.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Hello,

Thank you for reaching out. We understand your concern about the overlapping label and hover effect. Our theme functionality is designed to be comprehensive, but sometimes specific needs or adjustments might not be predefined. In this case, you have a couple of options:

1. You can submit a feature request. This allows other customers to vote on the need for such a feature, which helps us prioritize future updates (https://www.8theme.com/taskboard/).
2. Alternatively, you can request additional customization to address your specific requirement (https://www.8theme.com/account/#etheme_customization_panel).

Please understand that our support is provided according to the Envato Privacy Policy. For more information, you can refer to the https://themeforest.net/page/item_support_policy.

If you are facing a critical problem, please let us know, and we will prioritize addressing it.

Additionally, the code we provided might not fully address the issue with your product labels. We recommend checking the new label settings in your theme options. You can do this by navigating to:

Theme Options -> WooCommerce -> Shop -> Product Badges -> New Label Days Limit

This setting controls the duration for which products are marked as “new” with a label. Adjusting this option may help achieve the desired outcome for your product labels.

Thank you for your patience and understanding.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Anas,

Thank you for reaching out and bringing this issue to our attention. We appreciate you taking the time to include a video with your message, as it helps us understand the problem more clearly.

We have reviewed the video you attached and are currently investigating the behavior you’ve described where the page scrolls up slightly when selecting different product variations. Our team was able to recreate the issue on our locals and already found a solution that was successfully uploaded on your web-site and will be included in next theme update.

If you have any more questions or additional information to share in the meantime, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Moiz,

I hope this message finds you well. We have noticed that the product elements displayed on your shop page differ from those on your homepage. Specifically, the product element on the homepage incorporates a ‘swap’ hover effect, which may be causing this inconsistency.

To address this issue, we recommend the following solutions:

1. Disable the swap effect on the products displayed on the homepage.
2. Implement the following custom CSS to deactivate the swap effect when hover functionality is not available:

@media (hover: none) {
       body .content-product .image-swap {
           display: none !important;
       }
}

3. Transition to using our new Products grid/list/carousel elements (https://xstore.8theme.com/elementor/demos/minimal-fashion02/products-element/), as the version currently in use on your web-site is outdated and not optimized for code efficiency.

Should you continue to experience any issues, please provide us with the correct wp-admin and FTP access credentials.

Thank you for your attention to this matter. We look forward to your prompt action to ensure a consistent user experience across your website.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @smargasy,
You can add next custom CSS (Theme Options -> Theme Custom CSS -> Global CSS) for your needs to display the logo on mobile device of Cart/Checkout pages:

@media only screen and (max-width: 767px) {
    .cart-checkout-multistep .header-wrapper .et-wrap-columns>.et_column.hidden-xs {
        display: block !important;
    }
}

Kind regards,
Jack Richardson
The 8theme’s team

Dear @shopsangam,

I hope this message finds you well. I would like to bring to your attention that on the cart page, there is a “Continue Shopping” button which directs users back to the shop page, rather than proceeding to the checkout page. However, it has been observed that there is no similar option on the checkout page to encourage customers to finalize their purchases.

Given that you are utilizing Elementor to build these pages, you have the flexibility to add any elements you deem necessary directly. For instance, you might consider adding a simple button either above or below the content with the text “Go to Shop” or any similar prompt. Please note that such customization falls outside the scope of our standard support, as it is tailored to meet specific customer needs.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TSpinde

Thank you for your message and for raising your concerns.

There are some fundamental considerations taken into account during the development process to ensure the reliability of the theme. This process typically does not cater to the 1% of customers who might extensively test the site by adding products indefinitely and repeatedly. If we were to now combine and develop a solution for this 1% of your clients who might potentially engage in such behavior, it could jeopardize the compatibility and functionality for the vast majority of our existing customers who have already configured their websites and rely on the current setup.

Therefore, it is not feasible from our side to take the step you suggested, as it might compromise the experience for the majority. However, if you are interested in finding a solution specifically for your unique client scenario, where the user wishes to add products in this manner, we are open to considering this as a customization.

Please feel free to reach out to us, and we will review the possibility of creating a tailored solution for your needs.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8theme’s team

Dear @RapidClick,

I hope this message finds you well.

We regard you as a discerning customer and believe you have the capability to independently verify the success of certain tests or determine if they merely redirect the issue back to us. We have conducted a test using the STOREFRONT theme with the XStore theme & XStore Core plugin deactivated, and unfortunately, the issue persists, that means it is NOT related to our theme or our plugin. We have documented this in a video, which is available in the private area for your review.

We encourage you to personally replicate this test to confirm that the issue remains evident even when our XStore theme is not active, as demonstrated in our video. This step will ensure that there is no misunderstanding about the source of the problem.

Should there be any insistence from the other party to disregard your concerns as a client, we kindly ask that you request them to view the video we provided. Additionally, it is important to question why, if the real issue was with the XStore Core, no screenshots or videos were provided to support this claim.

It appears to us that there might be a reluctance to address the actual issue, which is regrettable.

Thank you for your attention to this matter. We look forward to your confirmation and any further discussion you deem necessary.

Note: We have done our utmost to assist you with your request.

Best regards,
Jack Richardson
8Theme’s Team

Dear @TSpinde,

We hope this message finds you well. We understand your inquiry regarding the relationship between AJAX and the issue you are experiencing. Please find below a detailed explanation:

1. The process of adding a product with AJAX initiates several WooCommerce actions, which include numerous actions and filters specifically affecting the mini-cart content.

2. Each product reloaded in the mini-cart possesses its own product object. This object must be loaded initially, after which only the necessary data for display in the mini-cart content is extracted from the product object.

3. Once all content is generated server-side, AJAX returns this content. In your scenario, the returned data is substantial, which may occasionally prevent the mini-cart quantity from refreshing accurately. This could be due to the size of the data returned or another underlying issue.

To address this, we have provided a solution involving the deactivation of AJAX to ensure correct functionality and refresh of the mini-cart. However, please note that with AJAX enabled, there are observed issues when refreshing the mini-cart with more than 35 items.

We hope this explanation clarifies your concerns.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TSpinde,

We kindly request that you conduct your tests using the official Storefront theme, which is developed by WooCommerce and recommended for assessing their core functionalities. Additionally, it appears necessary to deactivate the Ajax functionality, as indicated here: https://www.awesomescreenshot.com/image/49487498?key=b768755426f7c62ce6b57f5d250e8b43. This step is crucial because the Ajax product results may encounter issues when there are excessive items in the mini cart.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Aulakh, Sam,

Thank you for reaching out to us with your concern. We understand that you are experiencing issues with importing your site in both WordPress Studio and Local. We apologize for any inconvenience this may have caused. It seems that such question is not our theme related but should be requested on the WordPress Studio support as it is their question if you have issues with creating staging/online web-sites.

Best Regards,
8Theme’s Team

Hello @Kalpesh Prajapati,

Thank you for reaching out to us with your query regarding the menu settings for your multilingual site.

Our theme does not use Display location because it has a header builder that this option is unnecessary. WPML has a language selector for the menu translation http://prntscr.com/pz0ctr but it seems Gtranslate is limited and needs Display menu location. That’s why I ask you to contact them to clarify how to be in case you need to translate the menu if the theme does not have display location.

Best Regards,
Jack Richardson
8Theme’s Team