Hello @Goostaf,
You can try using next custom CSS snippet:
.bought-together-products-slider .swiper-slide:first-child {
display: none !important;
}
Kind regards, Jack Richardson
Hello @Goostaf,
You can try using next custom CSS snippet:
.bought-together-products-slider .swiper-slide:first-child {
display: none !important;
}
Kind regards, Jack Richardson
Dear @YSO,
I hope this message finds you well. In an effort to determine whether the issues we’ve been experiencing are related to our Email Builder, we temporarily deactivated it and proceeded to place a test order. Subsequently, we received the default WooCommerce email, which unfortunately still contained broken images. You can view the issue here: https://gyazo.com/431b15ff7603d9b652d09b296f5099fb.
This outcome suggests that the problem is not associated with our Email Builder. It appears to be related to the configuration of site images on your hosting platform. We kindly request that you contact your hosting provider to investigate and resolve this issue.
Thank you for your attention to this matter. We look forward to your prompt response.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Sam,
I hope this message finds you well.
We would like to assure you with complete certainty that the recent modifications we implemented in the mobile-panel.min.js file have not impacted your banners. These changes were strictly confined to the mentioned script.
Additionally, it appears that your website is utilizing a CDN cache, which could potentially lead to the issues you are experiencing. We kindly request that you clear your CDN cache and verify if the problem persists.
Furthermore, we recommend that for better organization and efficiency, separate topics be created for distinct inquiries.
Thank you for your understanding and adherence to our support guidelines.
Best Regards,
Jack Richardson
The 8Theme Team
Check please -> https://gyazo.com/e3a5fed1d1a9504b3b03a99348ed2887
Dear @Vehbi Kurtcebe,
We hope this message finds you well. We are writing to inform you that we have addressed the issue on your website as per your request.
The solution implemented was as follows:
We resaved the Theme Options on your web-site and now the badge shows correctly.
Should you require further adjustments regarding the placement of elements, you have the option to configure these settings yourself using the Loco Translate plugin. This can be done by replacing texts, and you can start by following this link: https://gyazo.com/e3a5fed1a1a9504b3b03a99348ed2887.
Thank you for your attention to this matter. Should you have any more questions or require additional assistance, please do not hesitate to contact us.
Best Regards,
Jack Richardson
The 8Theme Team
Hello @Sam,
Please, check the answer provided in next topic -> https://www.8theme.com/topic/the-mobile-panel-is-not-showing-up-on-the-cart-page/.
Kind regards, Jack Richardson
Hello @MEXESS,
Please, check now !
We deactivated the Static Block cache option under the next path -> Theme Options -> Speed Optimization -> Static block cache. Also, we cleared the cache of your Cache plugin.
Kind regards,
Jack Richardson
The 8theme’s team
Hello @Vehbi Kurtcebe,
Please, check now !
We resaved the Theme Options on your web-site and now the badge shows correctly.
Kind regards, Jack Richardson
Hello @Sam,
Could you please, clear your browser cache and check now ?
We made a test and now the Mobile panel is visible for all scrolling height of window.
Kind regards, Jack Richardson
Dear @Bilal EL haj,
I hope this message finds you well. I am writing to inform you about the recent updates we have implemented on your website regarding the display of product attributes.
We have introduced a dedicated widget for showcasing product attributes, which can be viewed here: https://gyazo.com/105c5c7ebc001e258c24c18c8c00850a. This widget has been successfully integrated into your Single Product layout. You can see the results on the frontend of your website at this link: https://gyazo.com/c676e1eeeb7dfee93758b337ef843e90.
Please review the changes at your earliest convenience and let us know if everything meets your expectations or if there are any further modifications you would like us to make.
Thank you for your attention to this matter. We look forward to your feedback.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Rodrigo Carlos,
We hope this message finds you well. We would like to inform you that the custom CSS you implemented can be found under Elementor -> Custom CSS -> “CSS – GERAL”. For your reference, here is a screenshot of the location: https://www.awesomescreenshot.com/image/49737283?key=39db17a354f65d1eb352e3fcab01fb02.
Could you please verify whether the toolbar is now appropriately hidden with the CSS modifications added in the Theme Options?
We appreciate your attention to this matter and look forward to your confirmation.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Rodrigo Carlos,
I hope this message finds you well.
I would like to inform you that by default, our badges are configured with a radius percentage to ensure optimal display. Should you require the radius to be specified in pixels, you may easily achieve this by adding the following CSS code to your theme:
Please navigate to Theme Options, then select Theme Custom CSS, and finally Global CSS. Insert the code below:
.template-content {
--et_on-sale-radius: 5px;
}
This adjustment will apply a 5px radius to the badges as per your requirement.
Should you need any further assistance or have additional questions, please do not hesitate to reach out.
Best regards,
Jack Richardson
The 8Theme Team
Dear @Sam,
I hope this message finds you well. I am writing to remind you that we require the WP-admin access details, which appear not to have been provided yet. Could you please furnish us with the correct WP-admin credentials at your earliest convenience?
Additionally, we have successfully uploaded a file intended to implement a fix. However, due to the active CDN, the changes are not visible. We kindly request that you clear the CDN cache to facilitate the proper application of the updates.
Thank you for your attention to these matters. We look forward to your prompt response.
Kind regards,
Jack Richardson
8Theme’s Team
Dear @MEXESS,
I hope this message finds you well. I am writing to inform you that the AJAX actions associated with the Cart, Wishlist, and Compare elements in your website’s Header Builder are configured to recognize different parameters to identify the current element being requested.
Upon reviewing the Elementor header on your website, it is evident that there are at least six such elements that trigger these AJAX actions. You can view these elements at the following link: https://www.awesomescreenshot.com/image/49721180?key=fb70b6f4073d0d38e79252e092eef0db.
Should you wish to minimize the frequency of these AJAX calls, we recommend the following steps:
1. Consider removing the Wishlist/Compare options from the mobile menu. This adjustment can be reviewed here: https://gyazo.com/3cfa67be2fa976f5c298a3517d35c6af.
2. Please refer to the solutions suggested in the following discussion for optimizing the Wishlist functionality via AJAX: https://www.8theme.com/topic/how-to-make-wishlist-work-via-ajax-loading-now-the-urls-are-generated/#post-387615.
3. Reconstruct the content of your header to minimize or eliminate any duplications of the same elements (Cart, Wishlist, Compare), ensuring each is added only once.
We trust these recommendations will assist you in enhancing the performance and user experience of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.
Best regards,
Jack Richardson
8Theme’s Team
Dear @maftimfia,
I hope this message finds you well. It appears there may have been a misunderstanding regarding the implementation of the XStore Ajaxify option. This feature is accessible on each Elementor element throughout the page, as detailed here: https://www.awesomescreenshot.com/image/49721033?key=6ea48a4d7ca31a0880ecc1a2dd5f2dc4. Given your familiarity with these settings after multiple activations and tests, we believed it would be most efficient for you to implement this feature.
We recommend enabling the XStore Ajaxify option for Elementor widgets that are located outside the initial viewport seen by visitors when they first access your site. For more detailed information on this feature, please visit: https://www.8theme.com/topic/speed-performance-is-low-how-can-speed-up-the-site-template/#post-384938.
Additionally, the current ajaxify settings configured in the Theme Options may be reset entirely, as it is unnecessary to lazy-load all sidebar widgets across the website as currently set.
We apologize for any confusion during the process of identifying the correct option that we both referred to. Thank you for your understanding and cooperation.
Best Regards,
Jack Richardson
The 8Theme Team
Yes, we closed the editor.
Dear @MEXESS,
I hope this message finds you well. We have recently made some modifications to a few files and would appreciate it if you could review these changes at your earliest convenience. Additionally, please note that these adjustments will be incorporated in the upcoming theme update.
Thank you for your attention to this matter.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Elvis,
I hope this message finds you well. We would like to inform you that the settings for the header search on your website have been temporarily deactivated. To configure these settings correctly, please refer to the following screenshot: https://gyazo.com/42d1b466a3e53c6ff010993b3d98903f.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Jack Richardson
The 8Theme Team
Dear @maftimfia,
We appreciate your efforts in implementing the XStore ajaxify feature for certain Elementor widgets. However, upon review, we have been unable to verify the activation of this feature in any of the widgets, as evidenced by the following screenshot: https://gyazo.com/f51952b3dfc8e4a0c9f30d28f20cca5f. This situation leads us to believe that the agreed-upon implementation may not have been completed.
We would like to remind you that we have previously provided detailed steps necessary for this implementation in our support communications. It appears there may have been a misunderstanding regarding the extent of support we can offer. Our role is to guide you through the process rather than implementing the changes directly on your website.
Could you please provide us with screenshots or evidence in such case to confirm that the ajaxify feature has been activated as you previously indicated?
Additionally, we refer to our earlier communication which can be found here:
We kindly ask you to implement the changes outlined in our previous message, which can be reviewed here: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-405621.
Could you kindly update us on which of the outlined steps have been implemented?
We look forward to your prompt response to clarify these matters.
Best Regards,
Jack Richardson
The 8Theme Team
Dear @nitin kumar,
I hope this message finds you well. Following a comprehensive evaluation of both the front-end and back-end functionalities of your website, we have identified the factors contributing to the current performance issues. For your review, we have attached the detailed results in a secure link provided below (in private content).
Based on our findings, we advise against deleting all data and restarting the website from scratch, as this will not likely improve the performance issues. Instead, we recommend optimizing the existing version of your website. Additionally, testing with various PHP versions is suggested, as newer versions may not always enhance performance; in some cases, older versions could prove more efficient.
Please find the detailed analysis and recommendations in the attached document: [Insert Link to Private Content]
Should you have any questions or require further assistance, please do not hesitate to contact us.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Plethora,
We hope this message finds you well. We kindly request that you reach out to your hosting provider for assistance with your inquiry. Currently, we are unable to locate the XStore theme and XStore Core plugin folders using the current FTP access as it leads us on live web-site files.
Thank you for your attention to this matter.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Elvis,
We apologize for the delay in responding to your inquiry. Please refer to the following screenshot for the settings you requested: https://gyazo.com/7a490f2ef04399843761aa82e5181f2d.
For this instance, we have applied the same terms as those used in the full-width search on a PC, as shown here: https://gyazo.com/479cc28f563921e8a230b566076900a6.
Please note that currently, you have three such terms configured, which is why there is no refresh link at the top right corner of the interface. We recommend setting between 10-15 terms and adjusting the limits appropriately in the options to enable your customers to make their own choices with refreshed terms.
Thank you for your attention to this matter.
Best regards,
Jack Richardson
The 8Theme Team
Dear @Nicolo,
We have added your task to our ToDo list and it will be addressed in one of the upcoming updates. However, we are currently unable to specify the exact version in which the fix will be implemented.
Please be assured that the CSS snippet we provided as a temporary solution does not negatively impact your website’s performance or functionality. You can confidently use it without concern for any adverse effects.
For all updates and changes, we invite you to visit our changelog page at https://xstore.8theme.com/update-history/.
Thank you for your understanding and patience.
Best Regards,
Jack Richardson
The 8Theme Team
Dear @Plethora,
I hope this message finds you well. We have conducted a diagnostic test on your website and observed that the issue in question resolves when the Elementor Pro plugin is deactivated. This indicates that the primary source of the problem is associated with the aforementioned plugin.
For your reference, here is a screenshot of the error log that was generated: https://gyazo.com/31e101a0c8b5e033af8f576da8e2c947.
Given these findings, we recommend reaching out to the support team of Elementor Pro for further assistance. They should be able to investigate this matter thoroughly and provide a comprehensive solution.
Also, the FTP you provided locates us to the live web-site but you are asking us to check the staging one. If you need assistance from our side to check the web-site you asked, please, ensure the FTP locates us to the correct files.
Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Jack Richardson
8Theme’s Team
Hello @Sam,
Could you please, provide us the correct wp-admin + FTP access to your web-site so we were able to upload a file with fix? Waiting for your feedback !
Kind regards, Jack Richardson
Hello @Upphaar,
Thank you for reaching out to us. We understand that you are experiencing issues with the visibility of the “Click to chat” plugin icon on the AMP version of your mobile site. We apologize for any inconvenience this may have caused.
We would recommend contacting the plugin developer directly for more specialized assistance, as they might provide a solution or a workaround that ensures the icon displays correctly on AMP-enabled pages.
Note: AMP versions of web-site is quite limited to code modification and usage of plugins’ features. More information you may find on our documentation -> https://www.8theme.com/documentation/xstore/amp-plugin/.
Please let us know how you would like to proceed or if there is anything else we can help you with.
Best Regards,
Jack Richardson
8Theme’s Team
Dear @Ameer,
I hope this message finds you well. I would like to inform you that the current functionality of our widget is limited to the inclusion of emojis only. Should you require further capabilities or assistance, we kindly invite you to submit a request on our future taskboard at https://www.8theme.com/taskboard/ or inquire about additional customization options at https://www.8theme.com/account/#etheme_customization_panel.
Thank you for your understanding.
Best regards,
Jack Richardson
The 8Theme Team
Hello @sophie,
Please, check now !
The issue was caused by the custom CSS in your Theme Options -> Theme Custom CSS -> Global CSS.
Kind regards, Jack Richardson
Dear @Rodrigo Carlos,
I hope this message finds you well. I am writing to address the issue you mentioned regarding the CSS customization on your website.
Upon reviewing the situation, it appears that the custom CSS you implemented is causing the columns to consistently display at 22% width, as evidenced by the screenshot you provided: https://gyazo.com/8471c11072cea7ac5ca380dea5d7ddba. May I kindly ask if you have attempted to identify the origin of this specific CSS modification? Additionally, have you observed the results on your website upon removing this custom CSS?
Please note that modifications made through personal customization fall outside the scope of our standard support services. As these changes are specific to your website, any issues arising from them are your responsibility and are not classified as bugs in our theme.
Thank you for your understanding.
Best regards,
Jack Richardson
Support Team, 8Theme
Hello @Plethora,
Could you please, ensure that FTP access is correct, because currently we are unable to connect with the access provided.
Kind regards,
Jack Richardson
The 8theme’s team