Dear @pigeleven,

We hope this message finds you well. To achieve results similar to those you are looking for, we recommend creating product variations (such as head, body, hair, etc.) and associating the necessary attributes with the variable products. For detailed guidance on managing product attributes, please refer to the following documentation: https://woocommerce.com/document/managing-product-taxonomies/#product-attributes.

Additionally, we suggest exploring the tutorials on utilizing the Variation Swatches feature available in the XStore theme. These tutorials can be accessed here: https://www.8theme.com/documentation/docs/variation-swatches/. By using this feature, you can assign images to your product attributes, achieving results similar to those seen on the example website.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,
Please, check now !
Kind regards, Jack Richardson

Dear @Plethora,

Thank you for reaching out to us.

You are correct in noting that our current platform does not support full customization of the scrolling header. However, we do offer a range of configurable options for the Sticky header. These include selecting devices on which to apply the sticky effect, configuring the background of the sticky header, and adjusting features such as the sticky effect and box-shadow. For a visual guide on these settings, please visit: https://gyazo.com/27c18801b86cdec2339450ae2934e419.

It is important to note that completely altering the content of the sticky header is not feasible with the current settings. For such customization, we recommend using a separate plugin or requesting additional customization services (https://www.8theme.com/account/#etheme_customization_panel). Please be assured that the existing sticky header settings meet the requirements of 95% of our customers. For unique requirements such as yours, where a completely different content structure is desired, utilizing a separate plugin or submitting a request for further customization would be the best approach.

Should you have any other ideas or require further clarification, please do not hesitate to provide more details. We are here to assist you in achieving the desired outcomes.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Pusat Pneumatic,

I hope this message finds you well. Upon reviewing your error logs, we have identified an issue involving excessive database requests initiated by the WooCommerce plugin. It appears that this problem may have arisen following recent updates to the WooCommerce database.

Please note that this issue is not associated with our theme. Therefore, we recommend reaching out to your hosting provider, as they may be able to resolve this issue from their end. Alternatively, you may wish to contact WooCommerce support directly for assistance.

It is important to address this matter promptly, as the error logs indicate that these requests are being recorded every few minutes. For your reference, we have attached examples of these errors in the private area below.

Thank you for your immediate attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @i-Visio,

We are pleased to acknowledge your understanding of the situation regarding the necessary fix in the Elementor plugin files. We agree that this adjustment should be incorporated in future updates of Elementor.

If your primary concern has been addressed, we kindly request that you mark the related support topics as closed. This assists us in managing our support resources more efficiently.

Thank you for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Dinesh R R,

I hope this message finds you well. I am writing to provide you with an update on the following matters:

1. **Product Categories and Subcategories**: We have verified that your platform hosts a significant number of product categories, including subcategories. You can view the detailed breakdown via this link: https://gyazo.com/dff2cb5a6421ea112c9036f03fd4df64. There are approximately 18 pages, each containing around 20 categories, which aligns with the display amount on your frontend.

2. **Price Widget Settings**: The settings for the Price widget have been successfully adjusted and fixed: https://gyazo.com/a565670d18909253584af305b40c5445.

3. **Brand Filtering**: We have not encountered any issues with the filtering by Brand feature. For your reference, here is the screenshot of the current functionality: https://gyazo.com/db179f3e796235f90fb704d1418090eb.

Should you require further assistance or have any questions regarding these updates, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Ameer,

We hope this message finds you well. We would like to inform you that the issue you encountered originated from the activation of the ‘Infinite Loop’ option on the XStore Slider. As an interim measure, we have deactivated this feature, which has successfully resolved the issue. You can view the current status here: https://gyazo.com/0913cdec9998e814b1402611ec00d96d.

Please be assured that we are actively working to devise a permanent solution and anticipate including it in an upcoming update.

Thank you for your understanding and patience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @maftimfia,

I hope this message finds you well. We would greatly appreciate it if you could provide us with a URL for the specific category you referenced, as we are currently unable to locate it. This would greatly assist us in better understanding your needs.

Additionally, we recommend keeping the XStore Ajaxify option disabled for the Archive Products widgets. There are numerous conditions in these widgets that may not align correctly with the XStore Ajaxify functionality. It is generally best practice to enable this feature on elements located on the Home, Contact Us, and About Us pages to ensure optimal performance.

Thank you for your attention to these matters. We look forward to your response.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @vjm,

We hope this message finds you well.

As part of our testing process, we have implemented the default shortcode for displaying the Cart page, as outlined in the official WooCommerce documentation, which can be found here: https://woocommerce.com/document/woocommerce-shortcodes/#woocommerce-shortcodes. Unfortunately, we have observed that the same issue persists with the default shorcode too.

This outcome suggests that the problem may not be associated with our theme or plugin. We recommend contacting the support team of the plugin that manages the display of these prefixes for further assistance.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Bagwani,

I hope this message finds you well. I am writing to address a few points regarding the use of the XStore Ajaxify feature available on each Elementor widget. This feature is designed to be user-friendly and does not require any coding skills. For your reference, please see the following screenshot: https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e. We made few activations of such feature on your home page, so make such activations by yourself on the widgets you prefer on home and other pages (Contact us, About us, etc.) too.

It seems there may have been some miscommunication concerning the level of support we are able to provide. Our role is primarily to guide and advise you through the optimization process, rather than implementing changes directly on your website. We provided you the most detalized instructions you could follow but such instructions seems to be ignored by you.

Additionally, we previously requested that you either remove or minimize the use of hidden content on certain devices, which appears to remain unaddressed as per the following link: https://gyazo.com/ec132272d4de5d460c47b93671aa9536.

Could you please inform us about the steps you have taken towards optimization based on our suggestions? It is important for us to understand why there seems to be no noticeable improvement despite your confirmation of having implemented the changes.

We strive to provide exceptional support for all themes from Envato, and it is crucial that our guidelines and suggestions are followed to ensure the best results. If there are any issues or dissatisfaction with the support provided, we are more than willing to discuss this further via email to ensure confidentiality and address any concerns effectively.

Thank you for your attention to these matters. We look forward to your response and are here to assist you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Plethora,

I hope this message finds you well.

We are pleased to inform you that we have successfully added the custom CSS to your container that is set as Sticky Header on scroll. You can review the changes at the following link: https://gyazo.com/b58ca7ebf26053d1ee7973d8db0188fa.

Should you require further assistance or if there are specific results you were expecting that have not been met, please provide us with detailed feedback.

Thank you for your attention. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Elhadj07,
Please, check now !
We made modifications in your custom CSS -> https://gyazo.com/facfa31f6e4f3ad5aedc7915cfba0770.
Kind regards, Jack Richardson

Dear @Bagwani,

We appreciate your efforts in implementing the XStore ajaxify feature for certain Elementor widgets. However, upon review, we have been unable to verify the activation of this feature in any of the widgets, as evidenced by the following screenshot: https://gyazo.com/d3ad8edd8245bad350e5b1280284fd31. This situation leads us to believe that the agreed-upon implementation may not have been completed.

We would like to remind you that we have previously provided detailed steps necessary for this implementation in our support communications. It appears there may have been a misunderstanding regarding the extent of support we can offer. Our role is to guide you through the process rather than implementing the changes directly on your website.

Could you please provide us with screenshots or evidence in such case to confirm that the ajaxify feature has been activated as you previously indicated?

Additionally, we refer to our earlier communication which can be found here:

We’ve already done all that we can for speed on your site – https://www.8theme.com/topic/website-speed-optimization-on-desktop-mobile/#post-406377

For further recommendations on implementing these changes, please refer to our subsequent response available here: https://www.8theme.com/topic/error-message-while-debugging-the-website/#post-405279.

Could you kindly update us on which of the outlined steps have been implemented?

We look forward to your prompt response to clarify these matters.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @sadia,

I hope this message finds you well. We have recently added the following custom CSS to the gallery element of your Single Product Builder (https://gyazo.com/9ea8e9b934b0f6525114fdc99f54125a):

@media only screen and (min-width: 650px) {
selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
    overflow: hidden;
    padding-top: 0;
}

selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
    display: inline-block;
    height: auto;
}
}

Could you please take a moment to review the changes at your earliest convenience? Your feedback is highly appreciated.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Goostaf,
You can try using next custom CSS snippet:

.bought-together-products-slider .swiper-slide:first-child {
    display: none !important;
}

Kind regards, Jack Richardson