Dear @Bagwani,

We hope this message finds you well. We recommend removing any plugins that are currently not in use on your website. Should you require any of these plugins in the future, they can easily be reinstalled.

**Hosting Recommendations**

For a startup website experiencing approximately 400-500 daily users, selecting a hosting plan that ensures reliable performance and can accommodate traffic spikes is crucial. Please consider the following factors when choosing your hosting service:

1. **CPU and RAM**
– **CPU:** Minimum of 2 vCPUs
– **RAM:** Minimum of 2 GB

2. **I/O Performance**
– Opt for fast I/O performance to decrease load times and enhance user experience. We recommend SSD storage, particularly NVMe SSDs for faster read/write speeds.

3. **Bandwidth**
– Ensure the plan includes sufficient bandwidth to manage your traffic effectively. Plans with unmetered bandwidth are preferable.

4. **Scalability**
– Select a hosting plan that offers easy scalability to accommodate growing traffic needs.

We suggest considering the following hosting providers, which are known for their reliability and performance:
– SiteGround
– Hostinger
– WP Engine

It is essential to contact each of these providers to compare the benefits and pricing they offer to find the best fit for your needs.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zaid,

I hope this message finds you well.

I would like to inform you that with our XStore theme, the default setting redirects the search results page to the shop page, if the results contains any products found, where the results are displayed accordingly. Based on your current setup, where only the Categories widget is added on the Product Archive builder, we have implemented an additional condition to accommodate your needs. You can view this adjustment here: https://prnt.sc/hrOPQcVY5YAJ. Also, we would recommend you to use the Archive Products widget on such builder as it will display the content dynamically. Watch the tutorial on our documentation -> https://www.8theme.com/documentation/xstore/xstore-builders/.

Please take a moment to review the changes and confirm if the search results are now visible as expected.

Furthermore, to ensure clarity and efficiency in resolving any remaining issues, I kindly ask you to describe them one by one. This approach will help us address each concern systematically and prevent any potential confusion.

Thank you for your cooperation and understanding.

Best regards,
Jack Richardson
8Theme’s Team

Hello @Plethora
Please, clear your browser cache and check again or open the web-site from incognito window on your device. Below are attached the version we tested on our devices.
Kind regards, Jack Richardson

Hello @Plethora,
Are you able to make some screenshots for better understanding the issue for us ?
Also, please, provide us urls for the pages you faced issues on (use private area).
Kind regards, Jack Richardson

Dear @Aulakh, Sam,

I hope this message finds you well. We are writing to request your assistance with an issue you have encountered on your website. During our tests, we noticed that the number of products displayed remains unchanged when using the search function, that’s why we would appreciate if you could provide us with screenshots documenting this issue.

Additionally, we would like to address the responsive design of the Ajax search popup. We are considering potential improvements to enhance its functionality and have already added this task to our to-do list. It is important to note that we have not yet had customers who frequently use the search popup on mobile devices, as it presents some challenges in managing and viewing product results. Consequently, we typically utilize the search input feature in our mobile device demos, as it offers a superior user interface and user experience, proving more beneficial for site visitors.

Should you choose to continue using the popup search, you may implement the following custom CSS to improve its functionality. Please add this code under Theme Options -> Theme Custom CSS -> Global CSS:

@media only screen and (max-width: 768px) {
    .etheme-search-form[type=popup] .autocomplete-suggestions {
    --cols: 2;
    }
    .etheme-search-form[type=popup] .etheme-search-tags {
        flex-wrap: wrap;
    }
}

.etheme-elementor-modal-popup--shown .et-mobile-panel-wrapper {
    opacity: 0;
    visibility: hidden;
    transform: translateY(100%);
}

We value your cooperation and look forward to your prompt response. Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Saboor,

We hope this message finds you well.

We would like to acknowledge the receipt of your request concerning the global changes. Unfortunately, these changes were not included in the latest release as it was finalized prior to our successful resolution of the matter.

Please be assured that we have taken the necessary steps to incorporate these global changes in the upcoming theme update. Additionally, we have already uploaded the solutions to your website.

We apologize for any inconvenience this may have caused and appreciate your understanding. The changes will be reflected in the next theme update.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Teo K,

We hope this message finds you well. We are writing to inform you that we have successfully recreated the issue you reported. Attached to this email, you will find the necessary file for re-upload.

Please upload the file to the following path on your server:
plugins/et-core-plugin/app/controllers/elementor/general/custom-product-categories-masonry.php

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Aulakh, Sam,

We follow the Envato privacy policy: https://themeforest.net/page/item_support_policy where we are unable to provide such customization in our support forum.
Thanks for understanding and respecting our support rules !

Kind regards, Jack Richardson

Dear @Aulakh, Sam,

We hope this message finds you well. We have noticed that the queries you have been posting in this topic vary significantly and do not directly relate to the initial topic request you created it for. To assist you effectively, we kindly request that you provide detailed descriptions of any bugs or issues specifically related to our theme. This will enable us to replicate the problems and address them comprehensively.

Please note that our support forum does not cover customizations such as adjustments to padding or header container dimensions, as you have inquired. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy. For customization services, we invite you to submit your request through our dedicated customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

Additionally, we noticed that you have implemented your header using an Elementor grid system. While this is a valid approach, we recommend considering the use of container flexboxes for better user experience and alignment with best practices, as demonstrated in our Headers presets. You can find more detailed guidance on this in our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Thank you for your attention to these matters. We look forward to your cooperation and are here to assist you with any further questions you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @IT-Spectrum

Unfortunately we expecting issues trying to connect to the FTP with the access provided. Could you please, check if it works for you and provide the correct one?
For now we have next errors in FTP console:

Answer: 530 Login authentication failed
Error: Fatal error: Unable to connect to server

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Plethora,

Thank you for reaching out to us.

We regret to inform you that we currently do not have the Brands Grid widget available. However, we suggest using our Brands Carousel Elementor widget as an alternative. To achieve the desired appearance, you may need to apply some additional CSS. Here is an example of how you can modify the appearance:

selector .swiper-wrapper {
    transform: none !important;
    flex-wrap: wrap;
    cursor: default !important;
    border: 1px solid #e1e1e1;
    border-bottom: none;
    border-right: none;
}

selector .swiper-slide {
    width: 25% !important;
    float: left;
    margin: 0 !important;
    border: 1px solid #e1e1e1;
    border-left: none;
    border-top: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 15px;
}

selector .swiper-container {
    overflow: visible;
}

selector .categories-mask h3 {
    margin: 0;
}

You can view the potential outcome here: https://prnt.sc/m8hnt-8DIS_E.

Regarding your request for assistance with building unique Brands, Categories, and Shop pages, we highly recommend consulting the documentation for our XStore Products Archive Builder. This resource provides comprehensive guidance and can be accessed here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Should you have any further questions or require additional support, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Saboor,

We hope this message finds you well. We would like to recommend that you adjust the width setting of your logo on Tablet device as illustrated in the following screenshot: https://prnt.sc/MYBupNsScPem. Please note that we attempted to make this adjustment on our end, but it appears that an active CDN cache is preventing any changes from being visible on the frontend.

Regarding your inquiry about “CRAWLING AND INDEXING,” we advise that you contact Elementor support directly. The issue originates from the HTML used in Elementor’s ‘Toggle’ widget, and as such, it requires a fix within their codebase.

Thank you for your attention to these matters. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Saboor,

We are pleased to inform you that the accessibility issues previously identified in the theme archive have been successfully resolved. These improvements will be incorporated in the forthcoming update of the theme.

Additionally, we have already implemented these changes on your website. The specific issue related to ‘maximum-scale’ has been addressed by activating the option outlined in our previous correspondence, which can be reviewed here: https://prnt.sc/XcNNoaEt8Tqm.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

I hope this message finds you well. We have identified that the issue with the “add to cart” functionality on mobile devices on your website is due to the ‘Google Analytics for WooCommerce’ plugin. An error from this plugin’s script files appears to be causing this problem during the cart addition process. As this involves a third-party plugin, we recommend reaching out directly to the plugin’s support team for further assistance. Currently we deactivated the plugin.

In our experience, we advise our clients to conduct tests using the default theme and without any third-party plugins to ensure compatibility and functionality. In approximately 90% of cases, issues such as these are related to third-party plugins or specific WooCommerce functionalities.

Additionally, the response time for the ‘add to cart’ action is influenced by your server configuration. To enhance this aspect, adjustments will need to be made directly to your server settings, as this is not related to the theme and thus falls outside the scope of adjustments we can implement.

We have also made improvements to the content of your homepage by replacing the Revolution slider template with a simpler and more efficient ‘Video’ widget from Elementor to display your video content.

Furthermore, considering that two-thirds of your video content are static, it may be beneficial to segment the video into parts rather than using a full video format. This approach could potentially enhance loading times and user engagement. You can view a suggested layout here: https://prnt.sc/vkhY17ad5vIj. Please note that implementing this change would be considered a customization request, which you may want to undertake yourself or seek external assistance for.

Thank you for your attention to these matters. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Razi,

We hope this message finds you well. We are pleased to inform you that we have implemented an enhancement to your website’s theme functionality. A new code snippet has been added to your child-theme/functions.php file:

add_filter(‘etheme_single_product_variation_gallery_lightbox’, ‘__return_true’);

With this update, the variation gallery, which replaces the default gallery upon variation change, now includes the capability to open images in a lightbox when clicked. We believe this enhancement will improve the user experience on your site.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team