Hello @Imran Khalid
Could you please, ensure that everything works correctly without our Email builder active ? Also, we garanty the full compatibility with the official email services but it seems that there could be some issues in displaying if the emails are viewed from 3rd-sources. Also, It may be possible that the image format currently being used in your email templates may not be fully compatible with all mail services but we don’t know the format you are using there. For broader compatibility, we recommend referencing the following resource: https://www.caniemail.com/search/?s=webp (for example if you are using the webp format)

Thank you for your attention to this matter. Should you require any assistance with the recommended changes, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @ryanasm81
It seems that your issue was caused by the Static Block cache option, so we disabled it for now. Please, check the results now !
Kind regards, Jack Richardson

Hello @TSpinde

You had next custom CSS added in your Theme Options -> https://prnt.sc/bR4DXMIMA97v. So we removed it and now the newsletter is displayed on your mobile devices as well.
Please, check now !

Kind regards, Jack Richardson
The 8theme’s team

Dear @Bagwani,

I hope this message finds you well. We would like to guide you through the process of creating a separated static block using Elementor for your product categories.

1. Begin by constructing a static block with Elementor. Within this block, please incorporate the ‘Product Categories’ element, which can be found here: https://prnt.sc/YeLSw9JI3Jdr.

2. In the widget settings, navigate to the ‘Query Settings’ and specify the categories you wish to display.

3. This procedure can be replicated two additional times, each with different categories selected for various tabs.

4. On your page, add a ‘General Tabs’ element. You can then either:
– Insert the shortcode of the previously created static block in the content section, as illustrated here: https://prnt.sc/11p8hKRN8QEe.
– Alternatively, select the required static block directly from the list, as shown here: https://prnt.sc/TnnQidUgqVkF and https://prnt.sc/8PbsxVLLs-YM.

We trust these steps will assist you in setting up your page as desired. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

Thank you for your patience. We are currently managing a high volume of tasks, but please be assured that we are working diligently to address your request as swiftly as possible.

The analysis and resolution of your issue are expected to require a few hours of our development team’s time. As previously suggested, we recommend using the YITH Wishlist or other free plugins to use as a temporary or even a permanent alternative to our built-in Wishlist functionality during this period.

We will keep you updated on our progress and notify you as soon as we have more information.

Best regards,
Jack Richardson
The 8Theme Team

Dear @JEAN ROSERO,

I hope this message finds you well. We have reviewed the issue you are experiencing and it appears to be related to the use of a third-party plugin for Ajax searching. Currently, the ajax search results are limited to products and do not include product variations.

As you currently have the following option enabled: https://prnt.sc/Buy4SBxTpl1z, it displays all possible combinations of variable products and their variations on search results page. We suggest deactivating this option to see if it resolves the issue.

Additionally, we recommend checking the settings of your Fibosearch plugin to determine if there is a feature to enable search by variations. This adjustment should help ensure that both the results page and Ajax results display consistent products.

Should you need further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo
Further communication will be conducted via email. Please rest assured that we have received your request and will respond as soon as possible.
Kind regards, Jack Richardson

Hello @Chandru,

Thank you for contacting us and for using XStore.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We would like to inform you that our Email Builder contains a WC Hook element that can be used, for example – https://www.8theme.com/topic/including-identity-number-in-emails-and-invoices/ . Alternatively, you can request assistance from the plugin on how to do this correctly.

Kind Regards,
Jack Richardson
8theme team

Dear @gabrielet,

We hope this message finds you well.

We are ready to assist you with the issue you are experiencing, but it appears that there may have been changes made to the wp-admin access credentials. As a result, we are currently unable to log in and perform the necessary debugging.

Could you please verify that the access credentials provided are correct? Ensuring accurate information will help us address your concerns more efficiently.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Rokon,

We hope this message finds you well. We would like to bring to your attention an issue related to the XStore Ajaxify option that was active for a specific widget on your site. You can view the widget in question here: https://prnt.sc/waZYlDqDllXP.

For a detailed explanation of the problem this configuration may have caused, please refer to our follow-up message concerning widgets displayed on the Archive Products page. You can find this discussion at the following link: https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-408424.

To summarize the key point from our previous communication: We strongly recommend disabling the XStore Ajaxify option for widgets that rely on the Current query and dynamically display content based on settings configured by WooCommerce. These widgets often involve complex conditions that may not be fully compatible with the XStore Ajaxify functionality.

As a best practice, we advise enabling the Ajaxify option primarily on static elements located on pages such as Home, Contact Us, and About Us. This approach helps in maintaining optimal performance and functionality of your website.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @finleydesign
That page has been deleted by us, so we can consider your question resolved.
Kind regards, Jack Richardson

Dear @finleydesign,

I hope this message finds you well.

I would like to inform you that the descriptions on our tag pages are crafted by our SEO managers. Their primary aim is to optimize content for indexing systems like Google. Consequently, these descriptions may not always encapsulate the complete details relevant to the features of our theme. However, they are essential for enhancing searchability as outlined earlier.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Bagwani,

We hope this message finds you well.

We previously recommended optimizing your website images using TinyPNG service but no separated plugin. If you have managed to optimize your images by other means, that is perfectly acceptable.

Additionally, we would like to direct your attention to the detailed documentation regarding our built-in Instagram API connections available in our XStore theme. You can access this information at your convenience through the following link: https://www.8theme.com/documentation/docs/instagram-api-token/.

Should you require any further assistance or have any questions, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @finleydesign,

We regret to inform you that we currently do not have statistics available regarding products added to customers’ wishlists. However, you can view the products from a customer’s current wishlist who has sent you a request with the ‘Ask for estimate’ by accessing the URL provided in their email: https://prnt.sc/jwbVkvh3lwIQ. To facilitate such additions, you may use the shortcode [_wishlist_page_url] available at https://prnt.sc/sEuVf4TCUDZc.

Furthermore, we would like to inform you that we are already in the process of implementing functionality for Wishlist item statistics, as this is among the most popular requests on our Future Taskboard. We appreciate your patience and understanding as we work to enhance our services.

Thank you for your attention. Should you have any more inquiries or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Gabriele,

I hope this message finds you well. Based on the screenshot you provided, it appears there are several areas on your server that could benefit from improvements.

Our analysis according to your screenshot from server indicates that your server is running on PHP version 5.4.16. This version is considerably outdated and has been deprecated, as per the official PHP documentation. It is generally slower compared to the newer versions. Interestingly, your website seems to display that it is running on PHP version 8.x. This discrepancy might be due to specific filters being applied, or it could be that the displayed version is incorrect and needs updating.

Additionally, could you please provide any analysis from your server that might explain the slow performance of your website? It is possible that errors stemming from plugins could be contributing to the issue. We recommend deactivating each plugin one by one to identify the exact cause of the slowdown. Also, you can switch to default StoreFront theme and check the speed time.

Thank you for your attention to these matters. We look forward to your prompt response so that we can assist you further.

Best Regards,
Jack Richardson
8Theme’s Team