Dear @Imran Khalid,

We have investigated the issue you reported with the our own iPhone mail application and can confirm that the problem exists. However, it is important to note that this issue does not occur with official services such as Gmail, where all images are displayed correctly. This observation leads us to believe that the problem may not be with your emails but potentially with the iPhone services.

We found similar issues discussed in the Apple Support Community, which you can view at the following links:
– https://discussions.apple.com/thread/254738960?=undefined&previousThread=253279783021&sortBy=rank
– https://discussions.apple.com/thread/253279783?sortBy=rank

It is possible that the issue arises due to specific iPhone mail restrictions settings or because the email address is not marked as trusted, which prevents the display of images from untrusted sources.

As of now, there has been no response from their support team regarding this matter. We recommend keeping an eye on the threads for any updates that may address your concerns.

Thank you for your understanding and patience.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @ssoz,

We hope this message finds you well. We would like to inform you that the issues you experienced with your header were due to its incorrect structure. To address this, we have made the necessary adjustments to the header configuration on your behalf. We kindly ask you to review the changes at your earliest convenience to ensure everything meets your expectations.

Additionally, we recommend that you clear your CDN and browser caches prior to testing the updated settings. This step will help in accurately reflecting the changes made.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @gewoonbovenaan,

We hope this message finds you well. We understand that you are currently utilizing the ACF plugin in conjunction with the dynamic tags functionality of the Elementor PRO plugin. To ensure you receive the most accurate and detailed assistance, we recommend reaching out directly to the support teams of the respective plugins. They are best equipped to provide guidance, especially if the information you require is not readily available in their documentation.

For your convenience, you can refer to the Elementor PRO dynamic tags documentation here: https://elementor.com/help/elementor-acf/.

Additionally, you can find the ACF plugin documentation here: https://support.advancedcustomfields.com/forums/topic/display-acf-on-elementor-with-dynamic-tag/.

Please understand that this request falls outside the scope of support for our theme, and we appreciate your understanding in this matter.

Thank you for your attention, and should you have any other questions regarding our theme, please feel free to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @carlyliczyk,

We hope this message finds you well. We noticed that you have a similar request concerning the Posts Grid widget, akin to a previous inquiry we received about the Products Grid widget. You can review the discussion here for more context: https://www.8theme.com/topic/product-query-type-product-grid-widget-elementor-xstore/.

We are pleased to inform you that we will be incorporating filters in our next update v.9.3.18 (https://xstore.8theme.com/update-history/), which will allow you to modify the logical relations (‘AND’ or ‘OR’) within the Posts widgets’ taxonomy query. The filter will be named:
etheme_product_grid_list_product_taxonomy_tax_query

Post-update, you will need to add the following code snippet to your child-theme/functions.php file to implement the changes:

add_filter('etheme_posts_post_taxonomy_tax_query', function($tax_query) {
    $tax_query['operator'] = 'AND';
    return $tax_query;
});

We trust this enhancement will meet your requirements and we look forward to your feedback once it is implemented.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Abhinandan

Please check the private content. Let us know if there is anything else we can help you with.

Kind regards, Jack Richardson

Dear @Abhinandan,

We hope this message finds you well.

We would like to inform you that the PRO Elements plugin serves as a free alternative to the Elementor PRO plugin. Consequently, it is possible that you might encounter similar issues with the official version of the Elementor PRO plugin on your website.

We recommend that you reinstall the PRO Elements plugin and ensure that all other plugins are updated to their latest versions. Additionally, please verify whether the issue persists when using a default theme, such as Storefront or Hello Elementor.

Should the problem continue to occur exclusively with our theme and not with others, we kindly ask you to provide us with the correct wp-admin and FTP access credentials to your website. Please ensure that you submit these details via a secure, private method so that we can further investigate the issue and explore potential solutions.

Thank you for your attention to this matter. We look forward to resolving it promptly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziemczeq,

I hope this message finds you well. If you are looking to disable the auto-open cart (when a product is added to the cart) or off-canvas content feature, please follow the steps outlined below:

1. Access the Header Builder in the top-bar panel by clicking on this link: https://prnt.sc/NkzBdoX7kYBK.

2. Navigate to the Shopping Cart element settings by following this link: https://prnt.sc/xclMWtQ4Y-qu.

3. To completely disable the off-canvas content of the Cart element, set the value to ‘none’ in the option available here: https://prnt.sc/vDospAE0WuyI.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @ziga32,

We hope this message finds you well.

If you are currently employing the H1 tag in your website’s breadcrumbs, you may consider using H2 or H3 tags for the shop description. Additionally, you have the option to modify the Title breadcrumbs tag by navigating to Theme Options -> Breadcrumbs. You can view the settings here: https://prnt.sc/q1KzMKFazjOg.

Please review the suggested solutions and select the one that best suits your needs.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We have reviewed your website on a large monitor using the following device: https://prnt.sc/yQi__WMvFUCK. Unfortunately, we are still not encountering issues with blurred images as all of those are displayed correctly. You can view the results of our testing in this video: https://gyazo.com/3c93696f6637aa563e8a56ec643d43ac.

Should you continue to experience issues with the background image quality, we recommend checking the settings of your container to enhance responsiveness. Specifically, altering the Background size from ‘cover’ to ‘contain’ may resolve the issue. Please review these settings and test again.

It is important to note that the container settings are not configured by our theme but are managed through the Elementor plugin. We suggest consulting the Elementor documentation or reaching out directly to their support team for further assistance.

Thank you for your attention to this matter. We look forward to your response.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Nicolo
Yes, I see the difference on your end but below I attached the screenshots of the result I have on my end:
1/ https://prnt.sc/13Dk68OSh5Ab
2/ https://prnt.sc/47spTO7OwuhQ

Could you please, check your web-site on another device?

Kind regards, Jack Richardson

Dear @hafunerix,

We hope this message finds you well. We have verified the functionality of the code on our end; however, it appears that the CDN caching and the WPRocket plugin might still be holding onto old data. To ensure accurate testing and performance, it is essential to clear both your CDN cache and the WPRocket cache, not just your browser cache.

For your convenience, we have already cleared the WP Rocket cache for the specific URL listed below and retested the page without any scrolling on mobile devices. To achieve a comprehensive clearance and avoid any discrepancies, we recommend clearing the CSS cache globally across your website.

Should you require any further assistance or have any questions regarding this process, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @TSpinde

I would not be able to show it only once, right? = If you create a multiple header for the home page only with newletter element while keeping the newletter element removed from global header you won’t get the popup triggered on others pages but only on home. Anyway, if the CSS solutions is exceptable for you then there is no need to create the multiple headers.
If your main request is solved in this topic, please, mark such topics as closed.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Nitin Shankar,

We hope this message finds you well. We would like to offer you the following custom CSS options for integration into your theme. You can add these by navigating to Theme Options -> Theme Custom CSS -> Global CSS:

1. To enable scrolling for content that exceeds the screen dimensions, please use:

.woocommerce-order-downloads {
       overflow: auto;
   }

2. To hide one of the columns on devices with a screen width smaller than 768px, you may consider:

@media only screen and (max-width: 768px) {
       .woocommerce-order-downloads .download-remaining {
           display: none;
       }
   }

Please choose the option that best suits your needs. Should you require any further assistance or have additional queries, feel free to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TSpinde,

I hope this message finds you well. I would like to address your query regarding the placement of the Newsletter popup on your website.

Currently, the Newsletter element is integrated into your global header, which causes the popup to appear across all pages of the website. If your intention is to have the Newsletter popup appear exclusively on the homepage, you might consider setting up multiple headers.

For detailed instructions on how to implement this, please refer to the following tutorial: https://www.youtube.com/watch?v=BpeXfzNwkOc. Essentially, you will need to retain the Newsletter element in the header content solely for the homepage (applying specific conditions) and remove it from all other pages.

Additionally, you can utilize the following CSS code snippet to hide the Newsletter popup on all pages except the homepage:

body:not(.home) .et-popup-wrapper.header-newsletter-popup {
    display: none;
}

Should you require further assistance or have any more questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @leduy500

We got an update for the previously recomended filter from our developers:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

You should add the priority of 999 for this filter to make it work.

Kind regards,
Jack Richardson
The 8theme’s team