Dear @carlyliczyk,

Thank you for reaching out to us.

Currently, we do not have a ready-made solution available for the request you’ve described. However, we encourage you to contribute your suggestion to our future development roadmap by visiting https://www.8theme.com/roadmap/. Additionally, if you require tailored customization, please feel free to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your involvement and look forward to assisting you further.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Safe Desires,

Thank you for reaching out to us.

We regret to inform you that the functionality you are seeking is not currently available within our Quantity Discount feature of Sales Booster items. However, you may consider exploring additional plugins that could meet your specific requirements.

Furthermore, we encourage you to submit a feature request with detailed specifications on our taskboard, which can be accessed here: https://www.8theme.com/roadmap/.

Should you require a tailored customization for your unique scenario, please feel free to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding and are here to assist with any further inquiries you might have.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @DonDigital,

I hope this message finds you well. We kindly request that you create separate topics for each distinct question you may have. This approach will greatly assist us in allocating the appropriate support time to address your concerns efficiently.

Additionally, we currently do not observe the issue you reported on your website. It is possible that the issue has been resolved, or it may require specific steps to be replicated. Could you please retest the problem using different browsers and devices? If the issue still persists, we would appreciate it if you could provide us with detailed steps to reproduce the issue on our end.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @YSO

Please, check now !
Changes were made in xstore/js/modules/ajaxSearch.min.js file and such changes will be included in next theme update.

Kind regards, Jack Richardson

Hello @Aure
You can try to add next custom CSS to Theme Options -> Theme Custom CSS -> Global CSS:

body .select2-container--default .select2-results__option--highlighted[aria-selected], body .select2-container--default .select2-results__option--highlighted[data-selected] {
    background: green;
    color: #fff;
}

The result will be next -> https://prnt.sc/hWBi0HxDK9WJ

Kind regards, Jack Richardson

Hello @iRockPod

Please, check now !
We fixed z-index properties of elements in your header.

Kind regards, Jack Richardson

Dear @Safe Desires,

We hope this message finds you well.
Currently we don’t have such option built-in our XStore theme, but you can search for the solutions in free or paid plugins. For example: https://wordpress.org/plugins/ithemeland-free-gifts-for-woo/ that seems to cover the basic needs you requested.

Also, we have identified a similar query to yours on the official WooCommerce support forum, which you can view at the following link: https://wordpress.org/support/topic/plugin-for-offering-free-gifts-based-on-of-cart-total-with-woocommerce-2/. We believe the response provided by their support manager may offer a list of recommended plugins that could meet your needs.

Regrettably, we have not tested other plugins extensively, and therefore, we are unable to endorse any that we are not familiar with. We recommend conducting a search on Google or directly contacting the support teams of the plugins that interest you for more specific information.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @pankaj kumar,

I hope this message finds you well.

We have conducted additional tests on the iPhone device using both Chrome and Safari browsers, as well as on Android devices with Chrome browser. The results have consistently been normal. For your reference, we have attached a video of these tests in the private area of our website.

We recommend that you consider using an alternative device for further testing, in addition to the one you are currently using. Additionally, you might find it beneficial to activate a default theme, such as Storefront, for these tests. It is also possible that there may be some hosting server cache issues specific to your country. We suggest contacting your hosting provider to explore this possibility further.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @styleverse,

We hope this message finds you well. We would like to inform you that the popup you are experiencing is part of the “Leo Product Recommendations for WooCommerce” plugin currently installed on your website. Should you find the popup feature shown after adding a product to the cart unnecessary, you may opt to deactivate this plugin at your convenience.

Please be advised that our support team is dedicated to assisting with queries related to our projects only. We do not provide support for third-party plugins.

If your initial inquiry has been resolved, we kindly ask you to mark this topic as closed. Should you have any further questions, please feel free to initiate a new topic for each distinct query.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Daniel,

We sincerely appreciate your patience throughout this process. We are pleased to inform you that we have developed a solution to the issue you reported and have implemented it on your website.

The update has been applied in the following file: xstore/framework/features/woocommerce/quantity-discounts.php

At your earliest convenience, could you please review the changes to ensure everything is functioning as expected? Your feedback is invaluable to us.

Thank you for your cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Marco A Jimenez,

I hope this message finds you well.

I am writing to inform you about the current setup of the product categories display in our mobile menu, which utilizes an instance of the WooCommerce Product Categories widget. This is the same code that is used for the sidebar widget display, albeit with custom options tailored for the widget.

We have implemented the following tweak in your snippets (https://prnt.sc/Uz-2NpvMXLwY) to apply the “Name” order in your mobile menu header element:

add_filter('etheme_elementor_mobile_menu_categories_args', function($args) {
    $args['orderby'] = 'name';
    return $args;
});

You can view the result here: https://prnt.sc/6mmDwqCZ4PCf.

Please review the changes at your convenience and let us know if the solution meets your requirements.

Thank you for your attention to this matter. We look forward to your feedback.

Best regards,
Jack Richardson
8Theme’s Team

Dear @DonDigital,

I hope this message finds you well.

We regret to inform you that we are currently unable to log into your website as you didn’t provide us the access credentials to your web-site. Additionally, we have identified an issue could be related to the incorrect translation of certain text strings within the Loco Translate plugin.

To address this, please navigate to the Loco Translate settings and access the translations for the XStore Core plugin. Search for the phrase that starts as “Tip: Select the “Inherit” value to take the design type you”. You will likely notice a warning symbol next to this phrase, indicating that the translation needs attention. It is crucial to correct the translation of this sentence while ensuring that the placeholder “%1s” remain unchanged, as they are essential for substituting parts of the sentence with specific static values.

Thank you for your attention to this matter. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @dybwpath,

I hope this message finds you well.

I would like to inform you that the review stars on Single product page are assigned unique IDs by WooCommerce plugin’s code, which prevents the duplication of the same elements within the same page. Consequently, only the first reviews on page are displayed with stars.

To address your concerns, we have adjusted the position of the Container to the top of the page. However, this has resulted in the reviews section displaying incorrectly, as can be seen here: https://prnt.sc/2FL8Fak_mpAp. Please note that the reviews within the Container appear normal, as shown here: https://prnt.sc/AKbjEZyO4qaL.

Regarding the button design, it is set to inherit the default styling specified under Theme Options -> Styling -> Dark Buttons. You can view the settings here: https://prnt.sc/aoPJZdV4CN_e.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Hello @dybwpath

It seems that your request is similar to the one previously posted on Elementor support forum -> https://wordpress.org/support/topic/since-elementor-3-7-the-default-is-0-padding-value-changed-to-10/. As you know the settings for Containers are built in Elementor plugin, so you should follow their recommendations about the improves of such settings.

Kind regards, Jack Richardson

Dear @Bagwani,

We hope this message finds you well. We would like to inform you that we have successfully renamed the WooCommerce folder in your child theme. Additionally, upon reviewing your system, we have identified a few errors in your error log file, which can be viewed here: https://prnt.sc/5nrRePzUa8_4. It appears these errors are associated with third-party plugins, as detailed in the screenshot provided.

Could you please take a moment to review these changes and confirm if everything is functioning as expected? Furthermore, we recommend testing with the default Storefront theme. This is advisable because the functionality concerning order emails is handled by the WooCommerce plugin, rather than our XStore theme. Using the default theme will help determine whether the issue is specific to our theme or inherent to the default settings.

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
Jack Richardson
The 8Theme Team