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Viewing 30 posts - 3,901 through 3,930 (of 16,189 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 4, 2024 at 08:08

    Dear @carlyliczyk,

    Thank you for reaching out to us.

    Currently, we do not have a ready-made solution available for the request you’ve described. However, we encourage you to contribute your suggestion to our future development roadmap by visiting https://www.8theme.com/roadmap/. Additionally, if you require tailored customization, please feel free to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your involvement and look forward to assisting you further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 4, 2024 at 07:45

    Hello @Aure,

    Thank you for reaching out to us.

    To add Meta tag code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

    Best Regards,
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 4, 2024 at 07:32

    Dear @Safe Desires,

    Thank you for reaching out to us.

    We regret to inform you that the functionality you are seeking is not currently available within our Quantity Discount feature of Sales Booster items. However, you may consider exploring additional plugins that could meet your specific requirements.

    Furthermore, we encourage you to submit a feature request with detailed specifications on our taskboard, which can be accessed here: https://www.8theme.com/roadmap/.

    Should you require a tailored customization for your unique scenario, please feel free to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and are here to assist with any further inquiries you might have.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 4, 2024 at 07:26

    Dear @pankaj kumar,

    I hope this message finds you well. We are writing to inform you that we have not yet received a response to our inquiries posted on your topic. You can view the questions at your earliest convenience by following this link: https://www.8theme.com/topic/the-layout-of-the-blog-page-is-not-the-same-as-in-the-demopage-its-layout-is-bad/#post-412924.

    Additionally, we have noticed that your website is currently experiencing an issue, specifically an “Error establishing a database connection.” (https://prnt.sc/l0OTO1aE9kn5) We recommend addressing this as soon as possible to ensure continued service availability.

    Please note that our support team is equipped to assist with bugs or issues directly related to our projects only. If the problem persists under the default theme, it would be challenging for us to determine whether the issue is specifically related to our theme without further separation and testing on your part.

    Also, we provided you few examples, where shown that there are no issues on our devices while testing your web-site.

    We appreciate your prompt attention to these matters and look forward to your swift response.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 4, 2024 at 07:17

    Dear @DonDigital,

    I hope this message finds you well. We kindly request that you create separate topics for each distinct question you may have. This approach will greatly assist us in allocating the appropriate support time to address your concerns efficiently.

    Additionally, we currently do not observe the issue you reported on your website. It is possible that the issue has been resolved, or it may require specific steps to be replicated. Could you please retest the problem using different browsers and devices? If the issue still persists, we would appreciate it if you could provide us with detailed steps to reproduce the issue on our end.

    Thank you for your cooperation and understanding.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 15:54

    Hello @pankaj kumar

    1/ Did you test with default theme such as Storefront ? What are the results ?
    2/ Did you try to use other mobile devices but not only yours ? What are the results ?
    3/ Did you face this issue recently or after some updates/changes ?

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 15:52

    Hello @YSO

    Please, check now !
    Changes were made in xstore/js/modules/ajaxSearch.min.js file and such changes will be included in next theme update.

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 15:26

    Hello, @maybendeler,

    To address the issue you are experiencing, we syncronized the translations of XStore theme and XStore Core plugin in your Loco translate plugin and also inserted the following code into the functions.php file of your child theme, so please, verify if the problem persists:

    function n2t_text_strings($translated_text, $text, $domain) {
        switch ($translated_text) {
            case 'Search Results for: %s':
                $translated_text = 'Zoekresultaten voor: %s';
                break;
        }
        return $translated_text;
    }
    add_filter('gettext', 'n2t_text_strings', 20, 3);

    We trust that this adjustment will resolve the issue.

    We appreciate your understanding and are here to support you with any additional questions or needs you may have.

    Kind regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 10:49

    Hello @Aure
    You can try to add next custom CSS to Theme Options -> Theme Custom CSS -> Global CSS:

    body .select2-container--default .select2-results__option--highlighted[aria-selected], body .select2-container--default .select2-results__option--highlighted[data-selected] {
        background: green;
        color: #fff;
    }

    The result will be next -> https://prnt.sc/hWBi0HxDK9WJ

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 10:46

    Hello @pankaj kumar

    Thank you for your message.

    Please note that we offer support exclusively through our support forum. We asked you few times about checking the issues from other devices and we sent you the results from our devices where no issue is shown, but there was no feedback from your side about our requests. Also, we asked you to test with default theme as such issue does not directly related to our theme but rather to WP settings or redirections set by your hosting – still no feedback from you about it.
    You should understand that issues outside of this are not covered under our support policy or Envato’s policy.

    We appreciate your understanding.

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 10:40

    Hello @iRockPod

    Please, check now !
    We fixed z-index properties of elements in your header.

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 10:15

    Dear @Azim,

    Thank you for providing the details of your request. It appears that your requirements necessitate further customization beyond the scope of our basic support services. We kindly invite you to submit a request for customization at the following link: https://www.8theme.com/account/#etheme_customization_panel.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 10:02

    Dear @Safe Desires,

    We hope this message finds you well.
    Currently we don’t have such option built-in our XStore theme, but you can search for the solutions in free or paid plugins. For example: https://wordpress.org/plugins/ithemeland-free-gifts-for-woo/ that seems to cover the basic needs you requested.

    Also, we have identified a similar query to yours on the official WooCommerce support forum, which you can view at the following link: https://wordpress.org/support/topic/plugin-for-offering-free-gifts-based-on-of-cart-total-with-woocommerce-2/. We believe the response provided by their support manager may offer a list of recommended plugins that could meet your needs.

    Regrettably, we have not tested other plugins extensively, and therefore, we are unable to endorse any that we are not familiar with. We recommend conducting a search on Google or directly contacting the support teams of the plugins that interest you for more specific information.

    Thank you for your understanding.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 09:58

    Dear @Safe Desires,

    We hope this message finds you well.

    We would like to gather more details regarding your request to better assist you. Currently, our quantity discount feature dynamically updates the ID of the ‘Add to Cart’ button to correspond with the product variation ID. This ensures that the correct product variation is added to the cart based on the customer’s selection.

    Could you please provide us with more specific information or clarify your request so that we can serve you more effectively?

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2024 at 07:27

    Dear @pankaj kumar,

    I hope this message finds you well.

    We have conducted additional tests on the iPhone device using both Chrome and Safari browsers, as well as on Android devices with Chrome browser. The results have consistently been normal. For your reference, we have attached a video of these tests in the private area of our website.

    We recommend that you consider using an alternative device for further testing, in addition to the one you are currently using. Additionally, you might find it beneficial to activate a default theme, such as Storefront, for these tests. It is also possible that there may be some hosting server cache issues specific to your country. We suggest contacting your hosting provider to explore this possibility further.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 16:05

    Dear @pankaj kumar,

    We hope this message finds you well. We have reviewed the video you provided regarding the issue you encountered, but we were unable to replicate the problem on our mobile devices.

    Could you please clear your browser cache and verify if the issue persists? Additionally, it would be helpful if you could attempt to access the site using a different device and let us know the outcome.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 15:54

    Dear @styleverse,

    We hope this message finds you well. We would like to inform you that the popup you are experiencing is part of the “Leo Product Recommendations for WooCommerce” plugin currently installed on your website. Should you find the popup feature shown after adding a product to the cart unnecessary, you may opt to deactivate this plugin at your convenience.

    Please be advised that our support team is dedicated to assisting with queries related to our projects only. We do not provide support for third-party plugins.

    If your initial inquiry has been resolved, we kindly ask you to mark this topic as closed. Should you have any further questions, please feel free to initiate a new topic for each distinct query.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 15:41

    Dear @Sam,

    Thank you for reaching out to us.

    Currently, we do not have a ready-made solution available for the issue you’ve described. However, we encourage you to contribute your suggestion to our future development roadmap by visiting https://www.8theme.com/roadmap/. Additionally, if you require tailored customization, please feel free to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your involvement and look forward to assisting you further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 14:16

    Dear @Daniel,

    We sincerely appreciate your patience throughout this process. We are pleased to inform you that we have developed a solution to the issue you reported and have implemented it on your website.

    The update has been applied in the following file: xstore/framework/features/woocommerce/quantity-discounts.php

    At your earliest convenience, could you please review the changes to ensure everything is functioning as expected? Your feedback is invaluable to us.

    Thank you for your cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 14:11

    Dear @pankaj kumar,

    We hope this message finds you well. We wish to inform you that we have identified and addressed an issue concerning redirections caused by the “Rank Math SEO” plugin on your website. For your reference, here is a screenshot of the issue: https://prnt.sc/H3Z4U-DCX1kr. To resolve this, we have temporarily deactivated the redirections, allowing you to verify the results at your convenience.

    Additionally, we are pleased to introduce our new Post Archive Builder. We highly recommend that you explore this new feature, which we believe will significantly enhance your experience.

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Kind regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 13:48

    Hello @Marco A Jimenez,

    I hope this message finds you well.

    I am writing to inform you about the current setup of the product categories display in our mobile menu, which utilizes an instance of the WooCommerce Product Categories widget. This is the same code that is used for the sidebar widget display, albeit with custom options tailored for the widget.

    We have implemented the following tweak in your snippets (https://prnt.sc/Uz-2NpvMXLwY) to apply the “Name” order in your mobile menu header element:

    add_filter('etheme_elementor_mobile_menu_categories_args', function($args) {
        $args['orderby'] = 'name';
        return $args;
    });

    You can view the result here: https://prnt.sc/6mmDwqCZ4PCf.

    Please review the changes at your convenience and let us know if the solution meets your requirements.

    Thank you for your attention to this matter. We look forward to your feedback.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 13:40

    Dear @styleverse,

    We are pleased to inform you that all previously reported issues have been successfully resolved in the latest updates of XStore v9.3.9 and XStore Core v5.3.9.

    We recommend that you update your archives to the latest versions to benefit from these enhancements (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/). Should you continue to encounter any issues post-update, please allow some time for your CPanel to clear the cache related to the vulnerability results. Alternatively, you may wish to contact their support team to expedite the vulnerability check for your website’s theme/core.

    Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 10:27

    Dear @DonDigital,

    I hope this message finds you well.

    We regret to inform you that we are currently unable to log into your website as you didn’t provide us the access credentials to your web-site. Additionally, we have identified an issue could be related to the incorrect translation of certain text strings within the Loco Translate plugin.

    To address this, please navigate to the Loco Translate settings and access the translations for the XStore Core plugin. Search for the phrase that starts as “Tip: Select the “Inherit” value to take the design type you”. You will likely notice a warning symbol next to this phrase, indicating that the translation needs attention. It is crucial to correct the translation of this sentence while ensuring that the placeholder “%1s” remain unchanged, as they are essential for substituting parts of the sentence with specific static values.

    Thank you for your attention to this matter. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 10:22

    Dear @pankaj kumar,

    We have successfully updated the URL for the ‘Blog’ menu item in your website’s footer to redirect users appropriately to the ‘News’ section. This adjustment ensures that visitors are directed correctly.

    However, for a more comprehensive solution, we recommend creating a Blog on your website utilizing the functionality provided in the latest update of our theme, version 9.4.0. You can review the update details and enhancements at https://xstore.8theme.com/update-history/. This version includes numerous new features, including the Posts Archive Builder, which allows for the creation of dynamic content limited only by your imagination.

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Kind regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 10:00

    Dear @dybwpath,

    I hope this message finds you well.

    I would like to inform you that the review stars on Single product page are assigned unique IDs by WooCommerce plugin’s code, which prevents the duplication of the same elements within the same page. Consequently, only the first reviews on page are displayed with stars.

    To address your concerns, we have adjusted the position of the Container to the top of the page. However, this has resulted in the reviews section displaying incorrectly, as can be seen here: https://prnt.sc/2FL8Fak_mpAp. Please note that the reviews within the Container appear normal, as shown here: https://prnt.sc/AKbjEZyO4qaL.

    Regarding the button design, it is set to inherit the default styling specified under Theme Options -> Styling -> Dark Buttons. You can view the settings here: https://prnt.sc/aoPJZdV4CN_e.

    Should you require further assistance or have any more questions, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 09:46

    Hello @styleverse

    Please, check the answer we previously posted for the same request you have -> https://www.8theme.com/topic/xstore-core-has-alot-of-vulnerabilities-and-it-affected-my-database-how-to-solve-this-asap/#post-411627.

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 09:45

    Hello @dybwpath

    It seems that your request is similar to the one previously posted on Elementor support forum -> https://wordpress.org/support/topic/since-elementor-3-7-the-default-is-0-padding-value-changed-to-10/. As you know the settings for Containers are built in Elementor plugin, so you should follow their recommendations about the improves of such settings.

    Kind regards, Jack Richardson

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 09:25

    Dear @CreativeGeniuz,

    We hope this message finds you well. We would like to inform you that our “Variations as Simple Products (Beta)” feature is currently in the beta phase, and its functionality is as described.

    If your preference is to display each variable product separately by attribute, please ensure that the “Primary Attribute” option remains unset. Conversely, if you wish to separate variable products by a specific attribute, you should select the desired attribute in the “Primary Attribute” option.

    Upon activating the feature and selecting ‘Color’ as the Primary Attribute, the results displayed on the Shop page (https://prnt.sc/N1R0WDR4YoMr) are consistent with our code’s functionality, where each color variant of a product is individually displayed.

    Should this functionality not meet your requirements, you have the option to deactivate it. We recommend exploring additional plugins that might better suit your needs regarding the handling of variations as simple products.

    Thank you for your understanding and cooperation.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 09:09

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that we have successfully renamed the WooCommerce folder in your child theme. Additionally, upon reviewing your system, we have identified a few errors in your error log file, which can be viewed here: https://prnt.sc/5nrRePzUa8_4. It appears these errors are associated with third-party plugins, as detailed in the screenshot provided.

    Could you please take a moment to review these changes and confirm if everything is functioning as expected? Furthermore, we recommend testing with the default Storefront theme. This is advisable because the functionality concerning order emails is handled by the WooCommerce plugin, rather than our XStore theme. Using the default theme will help determine whether the issue is specific to our theme or inherent to the default settings.

    We appreciate your attention to this matter and look forward to your feedback.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2024 at 08:57

    Hello @sadia

    We have changed the page layout for your home page to Elementor Full-width-> https://prnt.sc/JVaIN4pGfvQT. So now there are no such glinchy effect while page loading. Please, check now !

    Kind regards, Jack Richardson

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Viewing 30 posts - 3,901 through 3,930 (of 16,189 total)
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