Dear @gewoonbovenaan,

I hope this message finds you well. We would like to inform you that we have a PHP filter available, ‘etheme_elementor_search_post_types’, which allows for the modification of searchable post types. Should you have some familiarity with PHP, you may consider adding the necessary snippet to your child-theme/functions.php file.

Alternatively, if you prefer, you can provide us with the correct wp-admin and FTP access credentials to your website. This will enable us to implement the modification on your behalf.

For your reference, the filter is defined in the following file:
et-core-plugin/app/controllers/elementor/general/search.php

Thank you for your attention to this matter. We look forward to assisting you further.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @Zdenky,

We hope this message finds you well. We would like to clarify that the issue you are experiencing is not related to a missing file in the theme. It appears to be due to a configuration on your server, where a specific option has not been enabled.

We recommend that you contact your hosting provider and request them to make the ‘uploads’ folder writable by setting the correct permissions on it.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Juergen
Please, check now !
Kind regards, Jack Richardson

Dear @Javito,

I hope this message finds you well.

We have identified the cause of the issue regarding the hidden titles on certain products. It appears to be related to specific configuration settings within Elementor. For a detailed explanation of these settings, please refer to the Elementor documentation provided here: https://elementor.com/help/how-to-hide-page-titles-in-wordpress/.

We have successfully deactivated the ‘Hide title’ option for the product you specified, which can be viewed here: https://sitetemporalok.site/producto/zapato-teo-negro/. The title should now be visible on the product page.

Should you encounter similar issues with other products, please ensure that the ‘Hide title’ option is not activated in the local post options.

Thank you for bringing this matter to our attention. If you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Growthx Media,

We kindly advise our valued customers to initiate separate topics for distinct inquiries to enhance the efficiency of our support team’s response times. Should you have additional questions, we would greatly appreciate it if you could submit new topics accordingly.

Regarding your current query, it appears that the issue might stem from a third-party plugin used to create a variation gallery, as indicated here: https://prnt.sc/qyGCTUdSwz2-. Please be aware that achieving full compatibility with all plugins is not always feasible. It is also worth noting that our theme already includes a built-in feature for creating variation galleries, which might eliminate the need for additional plugins. You can view this feature in action here: https://prnt.sc/nBfkcw5fF3x5 and a live example at https://xstore.8theme.com/elementor/demos/minimalist-outfits/product/wooden-white/.

We suggest deactivating the “YITH WooCommerce Product Add-ons & Extra Options Premium” plugin and verifying if the issue persists.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @filiphdan,

Thank you for reaching out and sharing your concerns. We appreciate your interest in the latest features from our recent update.

Regarding the new search bar features, we understand that they might not directly align with the current setup of your bakery website. However, such functionality is available only in Elementor based search widgets and was not planned to be implemented in WPBakery ones due to the limitations and less popularity of WPBakery demos with each year according to our analytics and customers’ requests. Anyway, it is always available to leave own request on our Future taskboard -> https://www.8theme.com/roadmap/.

We recommend our clients to import the Elementor based demos as that plugin has much better code quality, new existing features available, has a potentical to become even better with each day. If you are planning to use the WBPakery one, it may be useful to think about creating a staging web-site for migration of the current web-site you have to the Elementor based one.

We look forward to your response and are eager to assist you in improving your website.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @EB Collection,

We recommend conducting a test using the default Storefront theme to determine if the issue you are experiencing persists. The functionality in question originates from the WooCommerce plugin’s settings, rather than our theme.

Should the issue continue to occur with the default theme, it would be appropriate to contact WooCommerce plugin support for further assistance, as the matter extends beyond our theme and requires resolution from their end.

If the issue does not manifest with the default theme, please provide us with screenshots demonstrating the successful outcomes of your tests.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Growthx Media,

I hope this message finds you well. We have conducted a thorough review of your website concerning the issues you reported. Please find below our findings and recommendations:

1. **Shipping Section Display on Checkout Page**: Upon testing, we observed that the Shipping section is indeed displayed on the Checkout page under Order Details. You can view this on the screenshot provided here: https://prnt.sc/IxOhonJEzBFg. To further assist you, we recommend testing this functionality using the default Storefront theme. This comparison might help determine if the issue is specific to our XStore theme. Should the problem persist exclusively with our theme, kindly provide us with detailed steps to recreate the issue, accompanied by screenshots demonstrating successful operation with the default theme.

2. **Error Log Review in WooCommerce**: We have reviewed the error log in WooCommerce under Status -> Logs and identified errors related to the mentioned plugin, as illustrated in the screenshot here: https://prnt.sc/8_Ih8kYxfd3n. The fatal error appears to originate from the plugin’s files. As our support is limited to projects directly related to our offerings, we advise you to reach out to the plugin’s support team for further assistance regarding this issue.

We appreciate your understanding of our support policy and are committed to assisting you within our scope. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Thank you for your attention to these matters.

Best Regards,
Jack Richardson
8Theme’s Team

Dear Phil_ACB_Ltd Team,

We hope this message finds you well. Firstly, we would like to compliment you on the impressive design of your website.

Regarding your inquiry about customization options for certain products, we regret to inform you that our current theme does not natively support such features, as they typically fall under the purview of third-party plugins. Therefore, we recommend exploring separate plugins that are designed to provide these specific functionalities.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Aure,

I hope this message finds you well.

I would like to inform you that the select you mentioned is not a feature of our theme but is instead provided by the WooCommerce plugin. To ensure that this is the case, could you kindly test the functionality using the default Storefront theme? This will help us determine if the issue is specific to our theme or inherent to the WooCommerce plugin.

Should the issue persist while using the Storefront theme, I recommend reaching out to the WooCommerce plugin support team for further assistance.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @EB Collection

We have successfully logged in with the current access you provided. Also, we implemented the solution as we described for you in details here -> https://www.8theme.com/topic/email-builder-is-active-but-mails-sent-from-wordpressdomain-com/#post-413347. Your request about imposibility to login is not our theme issue but rather an issue caused by some of your plugins or server configuration.

Kind regards, Jack Richardson

Dear @EB Collection,

I hope this message finds you well. We have noticed that you are utilizing the XStore Single Product Builder powered by Elementor on your website. To enhance the functionality and display of your product pages, we recommend that you access the Single Product Layout Builder and position the WooCommerce Notices Widget above the main product details. For your reference, please see the following screenshot which illustrates the suggested placement: https://prnt.sc/_IYIAjEavAuj.

Unfortunately, we were unable to log in using the wp-admin credentials previously provided by you. Consequently, we are providing this guidance to assist you in resolving the issue concerning the incorrect placement of notices.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @scrumgum,

I hope this message finds you well. Could you please check the current status of the issue you reported? If it persists, we kindly ask you to verify whether the problem is specifically related to our XStore theme. To do this, please switch to the default Storefront theme temporarily. We have noted that although many of our clients have reported conducting similar tests with the default theme, the verifications have not always been thorough.

Once you have switched to the Storefront theme, could you please conduct the necessary tests and provide us with screenshots of the successful email notifications you receive? This will help us ensure that the tests were performed correctly and determine if the issue is indeed isolated to our XStore theme.

Thank you for your cooperation and understanding.

Kind regards,
Jack Richardson
8Theme’s Team

Hello @OnlyCBD
Could you please, provide us the URL of the web-site with XStore theme used where you have those issues and please, attach the correct wp-admin details in private area.
Kind regards, Jack Richardson

Dear @Hichfan,

I hope this message finds you well. We have conducted a thorough review of your website and also tested our default 01 demo in response to the issue you reported. Based on our assessments, we were unable to replicate the problem as described. For your reference, we have attached a video demonstrating our findings (check private content).

To assist you further, could you please provide us with the model details of the devices you used? Additionally, it may be beneficial to verify the issue on alternative devices as it is possible that the problem is isolated to your current device, potentially due to local caching systems.

Thank you for your cooperation. We look forward to resolving this matter efficiently.

Best Regards,
Jack Richardson
The 8Theme Team