Dear @Oshrat,

Thank you for addressing the layout issue on your website. Upon review, we identified that the problem stemmed from the ‘Ajax menu dropdown’ feature, which can be viewed here: https://prnt.sc/Ci4Aphs8RiQz. We have deactivated this option, and as a result, the layout of your mega menu has been corrected.

Could you please verify the adjustments from your end and confirm if the issue has been resolved to your satisfaction?

If this resolves the main concern you raised, feel free to close this support topic as successfully resolved.

Best regards,
Jack Richardson
The 8Theme Team

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/product-concerns-have-not-been-resolved/#post-415466
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202
4/ https://www.8theme.com/topic/you-havent-solved-my-product-filtering-problem-yet/#post-415467
6/ https://www.8theme.com/topic/you-havent-solved-my-product-filtering-problem-yet/#post-415467
7/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096

Thanks for respecting our support rules !

Kind regards, Jack Richardson

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/product-concerns-have-not-been-resolved/#post-415466
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202
4/ https://www.8theme.com/topic/when-can-the-problem-of-my-product-being-filtered-be-resolved/#post-415321
6/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-please-do-not-delete-my-question/#post-415310
7/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096

Thanks for respecting our support rules !

Kind regards, Jack Richardson

Dear @cocofu,

I hope this message finds you well. If the primary issue you raised has been resolved, could you kindly mark the topic as solved? This helps us maintain an organized forum and assists other users who may be facing similar issues.

Should you have any additional questions, please feel free to initiate separate topics for each distinct inquiry. This will enable us to address your concerns more efficiently.

Thank you for your cooperation.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @cocofu,

I hope this message finds you well. We are writing to inform you that we have encountered difficulties logging in with the latest credentials you provided. Could you please verify the accuracy of the access details and resend them at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Nick,

I hope this message finds you well. We have identified an issue concerning the absence of Single Product templates within the Elementor Theme Builder popup. It appears that this is related to a specific setting in Elementor, and we recommend reaching out to Elementor’s support team for further assistance as you have the Elementor PRO version they should help you in solving the issue based on their plugin’s code.

For your reference, the missing template part can be viewed here: https://prnt.sc/p4W20YUMKo-z. Additionally, you may find Elementor’s documentation on this matter helpful: https://elementor.com/help/single-product-site-part/.

Thank you for your attention to this matter. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @ricky093,

1. The feature you inquired about is exclusively available for products only.

2. To implement the CSS modification you mentioned, please navigate to Theme Options -> Theme Custom CSS -> Global CSS. Insert the following code:

@media only screen and (max-width: 768px) {
    .product_list_widget li .et-delete, .product_list_widget li .et-remove-type2 {
        display: none;
    }
}

3. Regarding the thankyou page modification, it is important to note that it cannot be altered using visual builders like Elementor or WPBakery. Modifications can only be made directly in the file loaded from WooCommerce following successful actions on the checkout page. Should you wish to customize, you may locate the file at xstore/woocommerce/checkout/thankyou-advanced.php and replicate it within your child-theme folder. Please be aware that such customization falls outside our standard support scope. However, you can request specialized customization services at: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @TheOne,

We hope this message finds you well. We are pleased to inform you that you can create custom templates for your Waitlist emails. To do so, please visit our Email Builder template editor and select the desired type of email for the template you wish to create. You can start by following this link: https://prnt.sc/0miLQaYvpYI4.

Within the Email Builder, you will find several options for email customization. For instance, the “Waitlist Request” email is designed to confirm that a customer has subscribed to notifications on stock changes for a specific product. Additionally, the “Waitlist Product in Stock” email is triggered when a previously out-of-stock product becomes available again.

We also appreciate your effort in pointing out the typographical errors you encountered. Please be assured that we are committed to resolving these issues in our forthcoming update.

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @cocofu,

We would like to clarify that the issue you are experiencing does not stem from our template. It appears that you are currently utilizing a different widget to achieve the filtering functionality. We recommend that you try incorporating the ‘Product Categories’ widget into your Shop sidebar. This widget can be accessed via the following link: https://prnt.sc/GQKpX-ueXi4v. Please replace our ‘Filter Products by Categories’ with this widget and observe if the issue persists.

Furthermore, we eagerly await your feedback regarding the performance after you have implemented our previous advice concerning the deactivation of the third-party plugin and the redirection of hosting files.

Thank you for your cooperation and attention to these suggestions. We look forward to your response and are here to assist you with any further inquiries.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Upphaar
Please, try to add next custom CSS in Theme Options -> Theme Custom CSS -> Global CSS and check the results:

.quantity:has(input[type="hidden"]) {
    display: none;
}

Kind regards, Jack Richardson

Hello @Brooke

Please, provide us the correct wp-admin + FTP access in private area, so we could upload a potentional fix for you issue.

Kind regards, Jack Richardson
The 8theme’s team

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202

Thanks for respecting our support rules !

Kind regards, Jack Richardson

Dear @cocofu,

We hope this message finds you well. We kindly request that you refrain from altering the access permissions to the private area of our forum for at least one day. Currently, the access you sent us in private area is only visible to you, the author of the topic, and our support staff.

We have observed frequent modifications to these permissions, which unfortunately complicates our support process. By the time our developers respond to your requests, the access has often been changed, necessitating repeated requests for correct access settings. This cycle delays the resolution of your issues.

Please be advised that our support guidelines specify response times of up to 24 hours on weekdays and up to 48 hours on weekends. Given that your replies are occurring every 20-30 minutes, as noted here [https://prnt.sc/EcN5YUi0mS6i], it is challenging for our team to respond to each request immediately. We appreciate your patience and assure you that you will receive feedback as soon as our developers are able to review your request.

Additionally, from our initial analysis of your website, we suspect that there may be issues related to page reloading when the URL contains additional parameters. Could you please consult with your hosting provider to check if there are any server file settings that might be interfering with the correct functioning of ajax filters? Further details can be found in the private area of our forum.

Thank you for your understanding and cooperation. We look forward to resolving your issues efficiently.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Anas,

I hope this message finds you well. We have reviewed the performance issues on your website and identified that the primary sources according to your hosting analize contributing to the slowdown are the Elementor and WooCommerce plugins. As per our support policy, we provide assistance exclusively for projects developed by our team. Since the plugins in question are developed and maintained by external teams, we recommend reaching out to their dedicated support forums for specialized assistance:

– For Elementor, please visit: https://wordpress.org/support/plugin/elementor/
– For WooCommerce, please visit: https://wordpress.org/support/plugin/woocommerce/

Additionally, we have noticed an error occurring after a prolonged loading time on your Store page, as captured here: https://prnt.sc/XhLf7lwSEkEV. This issue has been previously discussed in the Cloudflare community support. For a potential resolution, please refer to the following discussion: https://community.cloudflare.com/t/problem-error-524-connection-timeout/600297.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Dear @gabrielet,

We hope this message finds you well.

Regarding the recurring patch notifications, it seems that there is an automatic clearing of the WP transient ‘transient_update_themes’ in your system, where data about our activated patches is stored. Please rest assured that even if the transient cache is cleared, the patches you have applied remain effective. The notifications you see are due to the removal of data indicating which patches have been activated, and can be safely disregarded if the patches have already been applied.

We recommend reviewing the following article which provides a detailed explanation and potential solutions: https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427.

Thank you for your attention to these matters. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team