Dear @Marcos,

I hope this message finds you well.

Firstly, we kindly request that you address the system requirements as outlined in the following link: https://prnt.sc/GF8xo-Sk9RJu. Ensuring these are met is crucial for optimal performance.

Secondly, we would appreciate it if you could provide guidance on how to monitor CPU usage from the dashboard. Is this feature available, or is monitoring exclusively possible from the hosting server side?

Additionally, we recommend reviewing and implementing the solutions discussed in the following articles to enhance your website’s performance:

1. https://www.8theme.com/topic/ecommerce-loading-very-slow-10-20-min-and-sometimes-it-does-not-open-and-gives-an-error/#post-410322
2. https://www.8theme.com/topic/high-server-cpu-usage-with-the-xstore-on-woocommerce-elementor/#post-403666

We believe these resources will be beneficial in addressing your current issues.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Jeovanni

Please, provide us the correct web-site and the wp-admin access to your web-site, so we could check the setting and debuging the issue.

Kind regards, Jack Richardson

Hello @Milos

Please, open the Single product builder in edit mode and activate the lightbox option for Product images widget -> https://prnt.sc/okeltZi9a_qE.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Milos
Please, provide us a video because we checked and didn’t find the problem from our side.
Kind regards, Jack Richardson

Dear @Nicolo,

We apologize for the delay in responding to your message on the Upvoty forum, as we did not receive a notification about your reply.

Regarding the functionality of the spotlight categories filter, it operates as follows: When you select a category from the shop page, the URL updates to display products associated with the selected category. If you select an additional category, the displayed products will include items from both the previously and currently selected categories. This query operates on an OR basis, meaning that the displayed products are associated with at least one of the selected categories, similar to the ‘Filter by Categories’ widget.

From your video, we noticed that the default WooCommerce widget in sidebar simply loads the current category page upon selection. If you wish to modify the query type for this widget, we kindly ask you to submit a new request on our taskboard or update your existing request with additional details.

Currently, it is not possible to replace the title and description of the current category (if displayed with dynamic tags) once it has been filtered. We recommend using the original widgets for such requirements (Archive Title, archive description). In subsequent updates, we will attempt to implement this functionality. Should this enhancement be successful, it will be included in a future theme updates.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @KSP ELECTRONICS,

We have provided you with comprehensive suggestions for improving speed. Please review the details at your earliest convenience by following this link: https://www.8theme.com/topic/hello-i-am-struggling-in-customizing-header-search-bar-width/#post-415529.

For efficient management of our support resources, we kindly recommend submitting separate topics for distinct questions. This approach will allow different members of our support team to address your concerns more effectively.

Please note that according to the privacy policy of Envato, we do not provide additional customization or configuration services for third-party plugins. If you need one, you can submit it here -> https://www.8theme.com/account/#etheme_customization_panel.

Thank you for respecting our support rules, your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @KSP ELECTRONICS,

I hope this message finds you well. I would like to inform you that within the Single Product Editor on your web-site, you have the option to add a ‘Short Description’ to your products. You can access this feature via the following link: https://prnt.sc/udJ_x2upywNJ. Once you publish the changes, the short description will be visible on your product pages.

Additionally, we recommend reviewing and implementing strategies that have proven successful for other clients in enhancing website speed. For detailed guidance, please refer to the discussions below:
1. https://www.8theme.com/topic/website-not-loading-some-time-loading-but-taking-too-much-time-and-showing-some-error/#post-407631
2. https://www.8theme.com/topic/child-theme-not-activated-yet-is-there-any-issue/#post-408335

Please note that our role is to provide support and advice during the optimization process, rather than making direct changes to your website.

Should you need further assistance or wish to request specialized optimization services for your website, please submit a request via this link: https://prnt.sc/fgk4W3hZG8P6.

Thank you for your attention. We look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Flo Key
Could you please, clear your browser cache and check ? Currently we don’t see any issue with lottie on your home page -> https://gyazo.com/05434a6d6e5e2d45884576b1017630dd.
Kind regards, Jack Richardson

Hi @Anas,

Thank you for bringing this to our attention, and I completely understand your frustration, especially given your smooth experience with other themes over the years.

It’s important to note that, with each passing year, technology advances, and themes, plugins, and overall WordPress systems become more resource-intensive. As a result, what worked perfectly a few years ago might now require some adjustments, even on a powerful 16GB RAM server.

Here are a few steps that might help resolve the issue:

1. **Update Resource Limits**: While your server has 16GB of RAM, it may be necessary to increase some specific server limits like PHP memory or execution time to ensure compatibility with modern themes and plugins. You can adjust the memory limit by adding this to your wp-config.php file:
define('WP_MEMORY_LIMIT', '512M');
Increasing the PHP execution time and max input variables in your hosting settings can also help.

2. **Stay Up-to-Date**: Make sure both the theme and all bundled plugins are fully updated, as newer versions often address compatibility and performance improvements.

3. **Enable Debugging**: Activate WordPress debugging to log any errors that could help pinpoint the issue. Add these lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

These steps should help resolve the issue, but if it persists, please contact also to your hosting provider to enchance the server properties and values.

Best regards,
Jack Richardson
The 8theme’s team

Dear @KSP ELECTRONICS,

I hope this message finds you well. I would like to inform you that response times may vary, typically up to 24 hours during weekdays and up to 48 hours on weekends. We strive to address queries more swiftly whenever possible. To expedite our response, we kindly request that you avoid submitting multiple inquiries for the same issue as it does not shorten the response time.

We have identified the cause of the issue you reported. It appears to be due to incorrect settings in the inner container (https://prnt.sc/NiDiutyUn1FL), specifically related to its configuration as a Sticky header. We have made the necessary adjustments, and you can view the current setup here: https://prnt.sc/bq7aTbAsze9R. Please review it at your convenience to ensure everything meets your expectations.

Furthermore, for your reference and future needs, you may find our documentation on configuring Sticky headers helpful. It is available at this link: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/#features-gwnX12.

Thank you for your attention and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Hello, @Goostaf,

We are contacting you to advise on the addition of a top panel to your website. We recommend utilizing the Global Sections available in the Theme Options for this purpose.

Please follow these steps to add the Global Section:
1. Navigate to Xstore > Theme Options > Global Sections.
2. Click on “Add the Section.”
3. Set the Position to “Before Header.”
4. Select the desired content.
5. Click “Publish” to save the changes.

Unfortunately the closing action by clicking on the icon is not possible to achieve yet. If you are planning to have such functionality you need to request for additional customization (https://www.8theme.com/account/#etheme_customization_panel) or find a plugin where such feature exists.

We trust this information will be useful to you. Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @maybendeler,

Please, check our answer for the same request you have -> https://www.8theme.com/topic/shop-page-is-not-clickable-from-mobile-menu/#post-396536.

Please do not hesitate to contact us if you have any further questions or require additional assistance.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Anas,

I hope this message finds you well. It appears that you may need to enhance your server’s capabilities to continue utilizing the necessary plugins effectively. Alternatively, you might consider keeping the crucial ones inactive on your website to ensure optimal performance.

Should you require further assistance or have any other inquiries related to our support services, please do not hesitate to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @Alicengiz,

I hope this message finds you well. We kindly request that you clear all caches following the installation of the previously suggested patches. Should your website utilize a CDN, please ensure that it is also cleared.

Additionally, we are currently unable to access the dashboard of your website as the credentials provided are now incorrect. Could you please verify and update the access details at your earliest convenience?

Thank you for your attention to these matters.

Best regards,
Jack Richardson
8Theme’s Team

Hello @cocofu

Please do not duplicate your requests :
1/ https://www.8theme.com/topic/product-concerns-have-not-been-resolved/#post-415466
2/ https://www.8theme.com/topic/my-product-filter-is-not-working-and-i-cannot-locate-the-relevant-categories-it-is-the-same-no-matt/#post-415156
3/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-it-is-correct-that-i-give-you-the-account-and-password/#post-415202
4/ https://www.8theme.com/topic/you-havent-solved-my-product-filtering-problem-yet/#post-415467
6/ https://www.8theme.com/topic/my-product-filtering-has-not-been-resolved-please-do-not-delete-my-question/#post-415310
7/ https://www.8theme.com/topic/my-products-are-all-duplicate-and-illegal/#post-415096

Thanks for respecting our support rules !

Kind regards, Jack Richardson