Dear @Ricardo,

We hope this message finds you well. After reviewing your requirements, we believe that the optimal solution for your scenario would be to utilize multiple Single Product Builder layouts, each tailored with specific tabs designated for different product category conditions. For a visual representation of this setup, please refer to this link: https://prnt.sc/LgTQ4esxn231.

We suggest that you export/import the basic Single Product layout template and replicate it across other layouts. However, ensure that the tabs remain unique in each layout by assigning them to specific conditions. This approach should effectively meet the display requirements of your website.

Please be aware that we do not offer additional customization services directly. Should you require further customization, you are welcome to submit a request via our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

We are confident that with some time dedicated to understanding the concept and experimenting with the settings, you will be able to implement these changes successfully on your own.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @ricky093,

We believe that the configuration you are inquiring about can be adjusted within the settings of your payment plugin. We kindly ask you to review these settings or reach out to the plugin’s support team for further assistance.

Additionally, we encourage our valued customers to create separate topics for distinct inquiries. This practice helps us address each issue more efficiently and keeps our support forum organized. Thank you for your understanding and cooperation in adhering to our forum rules.

Should your primary concern in this thread be resolved, we would appreciate it if you could mark this topic as closed.

Thank you for choosing 8Theme. Should you have any more questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alex,

We hope this message finds you well. We have reviewed your request and determined that it requires a unique solution not covered by our standard offerings. Specifically, your request involves additional customization to restrict all discounts except for those applicable to specific products.

To proceed with this customization, we kindly ask you to submit your request through our dedicated customization panel. You can access the panel and post your request by following this link: https://www.8theme.com/account/#etheme_customization_panel.

Please note that this type of customization falls outside the scope of our basic support services.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

I hope this message finds you well. I would like to clarify that the feature you inquired about is not specific to our theme but is instead a functionality integrated within the WordPress core system.

For detailed guidance on managing this feature, I recommend reviewing the article available at https://wpengine.com/resources/disable-auto-update/. It outlines several methods to disable the auto-update feature. The most recommended approach involves modifying your wp-config.php file. You can disable the automatic updates for the WordPress core by adding the following line of code to your wp-config.php file:

define('WP_AUTO_UPDATE_CORE', false);

Additionally, you may want to contact your hosting provider to inquire about any relevant settings on the server that could also manage this feature.

Should you require further assistance or have any more questions, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

We hope this message finds you well. We would like to inform you about the upcoming release of our next update. You can always check the frequency and regularity of our theme updates by visiting our update history page at https://xstore.8theme.com/update-history/. Rest assured, the feature we previously discussed will be included in this forthcoming update.

Regarding your inquiry about the functionality of your website, we have not identified any issues on our end. However, if you are experiencing difficulties on your site, please provide us with the correct wp-admin + FTP credentials so that we can conduct a thorough examination. Additionally, to better understand the issue, we would appreciate if you could provide more detailed information, including screenshots or videos, which would be very helpful.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @creativesite
Please, change the Hover effect option and see if it solves the quick view display issue -> https://prnt.sc/OYduu7MzFv84. It is vital to admit that each hover effect is different so some elements may not be shown for few of them.
Kind regards, Jack Richardson

Hello @elrincondelanena.moda@gmail.com
Please, check now !
The fix will be included in next update too.
Kind regards, Jack Richardson

Hello @Creatica
Could you please, check now ?
We added the image in your Archive page editor -> https://prnt.sc/GYp4Ni5SKNy4 and set dynamic tags for it with the value of brand.
The result is next -> https://prnt.sc/XJnqxaPQ5NOW
Waiting for your feedback !

Dear @creativesite,

We hope this message finds you well. We are writing to inform you of an issue we identified and subsequently resolved on your website. It was noted that the custom-built search results page was not loading correctly when the website header was constructed using the Customizer, rather than the Elementor builder.

We are pleased to report that we have developed a solution to this problem and have successfully implemented the fix by uploading the necessary file to your website. We invite you to review the corrected functionality at your earliest convenience.

Furthermore, we would like to assure you that this fix will be included in the next update of our theme. This will ensure that the improvements made will be preserved and seamlessly integrated into future versions.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @AJ,

We hope this message finds you well. We have observed that modifications have been made to the parent XStore theme. Please be advised that altering the parent theme directly is generally not permissible, as such changes can lead to complications following updates.

For a detailed account of the modifications, please refer to the private area.

It appears from the modifications that the latest version of the theme has not been uploaded. You are currently using version 9.3.18, whereas the most recent version available is v9.4.2 (https://xstore.8theme.com/update-history/). This discrepancy suggests that the update previously mentioned may not have been completed.

Furthermore, we suspect that changes might have been made to other files within the parent theme. Please note that any modifications to these files will be overwritten and lost upon updating the theme. To avoid this issue and retain your customizations post-update, we strongly recommend utilizing a child theme. This approach allows for safe customization without affecting the integrity of the parent theme.

Thank you for your attention to this matter. Should you require any assistance or further clarification, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Ricardo,

I hope this message finds you well. We have noticed an issue regarding the configuration of tabs on your web-site. It appears that multiple tabs have been assigned the same ID, which has resulted in the duplication of content across these tabs. You can view the issue here: https://prnt.sc/JQiow6GoPQL-.

To enhance the functionality and appearance of your tabs, we recommend either creating different custom tabs with unique titles, as demonstrated here: https://prnt.sc/Sy8NqgSzvu_a, or utilizing the Dynamic Tags functionality to make the titles dynamic. This approach allows each custom tab to display unique content, potentially using a unique shortcode or a static block tailored to specific needs.

Could you please let us know if this solution meets your requirements? If you require further assistance, please, provide us with more detailed information or additional screenshots. This will help us understand your needs better and assist you accordingly.

Thank you for your attention to this matter. We look forward to your feedback and are here to assist you with any further inquiries.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Jefferson Lee,

I hope this message finds you well. We are currently experiencing difficulties in viewing orders with the login credentials previously provided by you. To facilitate our review and ensure all functionalities are correctly configured, we kindly request access to a user account that has visibility over the relevant order page.

Additionally, it is our understanding that all buttons should be configurable via Theme Options -> Styling. If the settings in this section are not functioning as expected, we would appreciate if you could grant us access to a user account that includes the order table for further examination.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
Jack Richardson
8Theme’s Team

Dear @GreenLion,

We hope this message finds you well. We would like to direct your attention to the Archive Product Builder documentation, which provides comprehensive guidance on creating custom pages with specific conditions. You can access this resource at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/.

Additionally, we suggest considering the creation of a “ghost” page featuring various brands. This page would function similarly to a shop page for your customers. Upon selecting a brand, customers would be redirected to the original shop page where products related to the selected brand are displayed. This approach has been successfully implemented for another client, and you may find the discussion regarding this solution helpful. Please review the details here: https://www.8theme.com/topic/the-theme-is-not-supporting-in-creating-a-brand-page/.

Should you require further assistance with customization, we invite you to submit a request via our customization panel at https://www.8theme.com/account/#etheme_customization_panel.

Thank you for choosing 8Theme. We look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Web hoster,

I hope this message finds you well. We have noticed that you are currently in edit mode of single product, could you please, close it so we could make our implementations ?

Thank you for your cooperation and assistance in resolving this matter. Your prompt response will greatly facilitate our support efforts.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Verno,

I hope this message finds you well.

We have successfully logged into your website and observed that it functions correctly both with the XStore AMP plugin activated and deactivated. To assist you further, could you please guide us on the specific steps we should follow to replicate the issue you are encountering? Additionally, could you specify which pages are affected?

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team