Dear @Trektor,

I hope this message finds you well.

Unfortunately, the FTP access you provided is directing us to an empty directory. Could you kindly review the access details and provide us with the correct information at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
8Theme Team

Dear @Rowan Keizer,

Thank you for your kind words regarding our theme. We truly appreciate your feedback!

Unfortunately, it is not possible to implement a locked arrow at the end of the carousel. This is due to the nature of the hover effect, where all images are displayed in a continuous loop, meaning there is no defined end point in the carousel.

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @Rowan Keizer,

I hope this message finds you well.

We would like to inform you that, by default, we modify the smart carousel hover effect on mobile devices in our theme code for product by replacing it with the ‘Images slider’ hover effect. This is achieved using the default WordPress function “wp_is_mobile()”. However, it appears that the “wp_is_mobile()” function may conflict with cache plugins, which seems to be the reason why the modification was not applied on your website.

To resolve this, we recommend switching the current hover effect to the ‘Image Slider’ option. You can view an example here: https://prnt.sc/_WeukY-3XSV2. We have already implemented this change on your website, so please take a moment to review the results.

Additionally, to enhance the visibility of the arrows on product images, you may add the following CSS code in your Theme Options:

.images-slider-wrapper .sm-arrow {
    background: #fff;
}

You can see an example of the updated arrow visibility here: https://prnt.sc/yfcaUHQLXT4C.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @mecenas666,

We hope this message finds you well.

Upon reviewing your header setup, we noticed that you have utilized both containers and sections (as shown in this screenshot: https://prnt.sc/pS9gMLkT_Hx-). This combination is causing issues with window scrolling. Additionally, you have applied both the default Motion effects (https://prnt.sc/Nz-KucxATmbE) to one section and the XStore sticky header effect to the container (https://prnt.sc/8o45fdn2vQk8). Unfortunately, this creates conflicts, as both effects cannot be used simultaneously.

To resolve this, we kindly request that you rebuild your header content using only containers, rather than the current structure. Once this is done, please choose the feature that best suits your needs — either the XStore sticky effect or the Motion effect options — and ensure that only one of these is active for your container.

Regarding your inquiry about the breadcrumbs, we are still unclear on the specific issue. From our perspective, the breadcrumbs appear consistent across your pages. If this is not the case, we would appreciate it if you could provide us with screenshots, including arrows and detailed explanations of the differences you are noticing. This will help us better understand the issue and suggest possible solutions.

Thank you for your cooperation, and we look forward to assisting you further.

Best regards,
Jack Richardson
8Theme’s Team

Dear @MAHDAR,

We hope this message finds you well.

Could you kindly provide us with a video showcasing the current results you have? Upon our review, it appears that the search functionality is now working correctly. After performing a search, the content remains visible while scrolling and does not disappear.

If the current outcome does not meet your expectations, we would appreciate it if you could provide us with more detailed feedback.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Rowan Keizer,

We hope this message finds you well.

We have identified that the issue you’re experiencing is due to an active setting in the EWWW Image Optimizer plugin. Specifically, the option that replaces the original img tag with the picture tag is enabled, as shown here: https://prnt.sc/M0Tdbw8tj9J5.

Please note that the description of this option mentions that some themes may not display images correctly when this feature is active. Therefore, we kindly recommend deactivating this option and testing the results afterward.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @mecenas666,

We hope this message finds you well.

We have implemented the following CSS solutions for the Account, Wishlist, and Cart widgets in your header: https://prnt.sc/AwF4oiWrJxks. Additionally, we have applied the necessary CSS adjustments to enhance the Mobile panel as per your requirements: https://prnt.sc/raXeIoHnaT_6.

Kindly review the changes at your convenience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Plethora,

We hope this message finds you well.

Upon reviewing the list of the most resource-intensive plugins on your website, we have observed that the XStore Core plugin ranks only 5th in terms of impact. The plugins preceding it on the list appear to be more critical in your case. Therefore, we recommend reaching out to the support teams of those plugins for further assistance.

Additionally, we would like to point out that the Query Monitor plugin, which is primarily used for testing purposes, can be safely deactivated on your live website as it is not necessary for regular operation.

Regarding the slowest queries:

1. The as_async_request_queue_runner action is not initiated by our theme or the XStore plugin. It appears to originate from WooCommerce. You can find more information on this issue here: https://wordpress.org/support/topic/as_async_request_queue_runner-maxing-out-cpu/.

2. The admin-ajax.php file is used for all AJAX actions. Based on the information provided, we are unable to offer further details on this specific item.

3. The doing_wp_cron action is also unrelated to our theme. It is a core WordPress function, often triggered by plugins that initiate their own actions. A similar issue has been discussed in the WooCommerce support forum, which you can review here: https://wordpress.org/support/topic/private_html-wp-cron-php-uses-100-of-server-cpu-2/.

In summary, based on the analysis conducted, it appears that the primary issue may be related to the WooCommerce plugin. It is possible that a database update was not completed correctly, or there may be other code-related issues within WooCommerce.

We hope this information is helpful, and we encourage you to reach out to the relevant support teams for further assistance.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Ashu Jain

Could you please, provide us the correct wp-admin + FTP access in private area so we could check and upload the fix on your web-site too.

Kind regards, Jack Richardson

Dear @OnlyCBD,

We hope this message finds you well.

We previously requested the URL of the page where you encountered the issue, but it seems that this information was not provided. Could you kindly share the URL with us at your earliest convenience?

Additionally, we would appreciate it if you could test the issue using the default theme instead of the XStore theme and share the results with us.

We have also noticed that you are currently using the advanced layout option for the Cart/Checkout pages on your website (as seen here: https://prnt.sc/BafzIpWYGUfl). It is possible that there may be an incompatibility between your plugin and the advanced layout. Could you please test the functionality with the advanced layout option deactivated and let us know the outcome?

Thank you for your cooperation. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Hello @The Egyptian Developers

Could you please, check now ?
We made improves in plugins/et-core-plugin/app/controllers/elementor/theme-builder/woocommerce/cart-checkout-breadcrumbs.php file and the fix will be included in next theme update.

Kind regards, Jack Richardson

Dear @MAHDAR,

I hope this message finds you well.

1. You can apply the following custom CSS snippet to the search element in your popup to achieve the desired functionality:

selector .autocomplete-suggestions:has(.autocomplete-suggestions:not(:empty)) {
    display: block !important;
}
selector .etheme-search-ajax-results:has(.autocomplete-suggestions:not(:empty)) {
    display: block !important;
}

Our theme currently supports search functionality by title, description, SKU, posts, and pages. However, it does not offer the option to search by title only. For further details, you may refer to the following discussions:

1. https://www.8theme.com/topic/ajax-search-product-adjust-to-search-product-but-not-descriptions/#post-319636
2. https://www.8theme.com/topic/search-result-displaying-unrelated-products/#post-347580

If you would like to request the addition of a “title-only” search feature, we encourage you to submit your suggestion on our https://www.8theme.com/taskboard/. If the request garners sufficient support from other users, our development team will consider implementing it in a future update.

Best regards,
Jack Richardson
The 8theme Team

Dear @Rowan Keizer,

I hope this message finds you well.

Could you kindly ask your development team to review the following file: xstore/framework/compatibility/elementor.php, specifically the function highlighted in this screenshot: https://prnt.sc/1GzKngwPx417

We have implemented the swatches element into product content items, but only in cases where it is enabled in the Theme Options. Additionally, the position of the swatches is determined based on the settings configured in the options.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @fatih durmus,

We hope this message finds you well.

At present, we are unable to identify any issues on the pages in question. Could you kindly review them on your end and confirm if the issue persists? If there are specific steps required to reproduce the problem, please let us know. Additionally, we would appreciate it if you could confirm whether you have cleared your browser cache before testing.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @Rowan Keizer,

We hope this message finds you well.

We regret to inform you that we have been unable to replicate the issue you are experiencing, as we are able to edit your pages without any problems. In light of this, we recommend continuing to edit your pages from the devices where it is currently possible. Alternatively, you may try switching to a default theme, such as StoreFront or HelloElementor, and see if the issue persists.

If the problem with content editing continues after trying these steps, we kindly suggest reaching out to Elementor support, as the issue does not appear to be related to our theme.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team