Dear @inforena,

We kindly recommend that you reach out to your hosting provider to investigate the root cause of the issue you are experiencing. They may be able to provide you with log files that contain details about specific actions or hooks that could be contributing to the problem.

Internal server errors (Error 500) are often caused by conflicts between plugins or themes. This typically occurs when certain plugins or functions within your WordPress theme are incompatible with each other or with the server environment, leading to errors during request processing.

Also, it might be possible that the PHP version installed on your server is causing such conflicts and you need to downgrade it to the previous one.

We hope this information helps you resolve the issue.

Best regards,
Jack Richardson
8Theme Team

Dear @VAPOR BROS,

We hope this message finds you well.

Could you kindly provide us with the correct FTP access to your website? At the moment, we are unable to verify if any modifications have been made to the child theme files that may be contributing to the issue.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello @mecenas666

1/ https://gyazo.com/879b454ecc7868fd5734dd05892b55b1
2/ https://gyazo.com/6a37e4a072150dbaf8e079fc6f7b13a3
3/ https://gyazo.com/06bb2d237d9ca4c1fd9ea7747f20413c
Check these ones, please.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @HUSSTLE,

We hope this message finds you well.

It appears that the issue you are experiencing may be related to the cache installed on your website or the activation of a Content Delivery Network (CDN). We recommend checking the site from other devices and reaching out to your hosting provider for further assistance.

Please note that this issue is not related to our theme but is likely due to certain configuration settings on your website. We kindly suggest reviewing and adjusting these settings accordingly.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Tommy
Yes, we will add such improve in our next update.
Kind regards, Jack Richardson

Dear @Canv,

We hope this message finds you well.

We are currently unable to verify which demo you have imported on your website. However, it appears that you may have imported one of our older demos, which utilizes an outdated widget for sliders. In our more recent demos, we have implemented new widgets that have been built from scratch, incorporating enhanced UI/UX techniques.

You can find more information about these updated widgets in our documentation here: https://www.8theme.com/documentation/xstore/slider-set-up/xstore-slider-with-elementor-plugin/.

In your case, you have two options: you can either continue using the slider that was included with the demo you imported, or you can create a new one by following the instructions provided in our documentation.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @HUSSTLE,

Thank you for your message.

You are correct that it is not possible to use the existing Horizontal Filters widget to filter products on a custom page. However, if you add this widget to your Archive Products page, you will be able to utilize the filters from the sidebar assigned to this widget and filter the products on such page based on filters from widget named above.

If you already have this widget implemented on your website, kindly share the URL with us so we can review it.

Please note that if you wish to display products below the filters on custom pages, we are unable to provide a ready-made solution for this specific case.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @saleh,

We hope this message finds you well.

Please feel free to post your questions publicly, reserving only private information for the designated private area. In order to provide you with accurate suggestions for your specific case, we kindly ask for clarification on the following:

1. Are you using the XStore Archive Product Builder?
2. Do you utilize a separate plugin for loading products on scroll, or are you using the option available in the Theme Options?

We will be able to offer appropriate recommendations once we have the answers to these questions.

Also, could you please, provide us a video of the issue ?

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope this message finds you well.

1. We have made modifications to the following files on your website by accessing the dashboard and navigating to Appearance -> Theme Files Editor:

– xstore/css/modules/builders/elementor/etheme-product-grid.css
– xstore/css/modules/builders/elementor/etheme-product-grid.min.css

Additionally, we used the Wappalyzer browser extension, which provided information regarding the use of a CDN on your website. You can view the details here: https://prnt.sc/xZvJptW-Z9kA.

2. Please note that these changes will also be included in the next theme update.

3. The result of the modifications can be viewed here: https://prnt.sc/KI42M6XWrxFQ. Kindly ensure that your caches are cleared before testing, as we manually modified the CSS file on your website via the inspector to generate the screenshot.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @HUSSTLE,

We hope this message finds you well.

We kindly request that you take a moment to review the Horizontal Filters widget, which is included as a built-in feature of our theme. You can easily test its functionality by adding it to your website.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @QaQako,

Thank you for reaching out to us.

We regret to inform you that we are unable to provide a ready-made solution, as it appears that your request requires additional customization tailored to your specific needs. Should you wish to proceed with a customized solution, we kindly ask you to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope this message finds you well.

You can configure the image sizes directly within the WooCommerce settings by navigating to Customizer -> https://woocommerce.com/document/woocommerce-customizer/product-page-and-images/#product-images. Additionally, in many Elementor product widgets, there are options available to select the image size, allowing you to easily apply the sizes you have previously configured in your WooCommerce settings.

As you mentioned that you are not new to website development, you may already be aware that after uploading new images, it is necessary to regenerate thumbnails. This can be done using plugins that offer this functionality. One of the most popular options is the https://wordpress.org/plugins/force-regenerate-thumbnails/ plugin.

Should you have any further questions or need assistance, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope this message finds you well.

We have successfully uploaded the improved CSS files to your website. However, it appears that some caches may need to be cleared before you can view the updated results. Could you kindly clear the CDN and any plugin caches you may have?

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

Dear @Tommy,

I hope this message finds you well.

First and foremost, I apologize for the delay in responding, as our team was out of the office over the weekend.

As you are aware, we highly value the feedback and ideas from our clients, and we have already implemented many of the suggestions you’ve provided that we believe are beneficial to a broader audience. Regarding your recent inquiry about Upsells, Cross-sells, and Related Products, we have previously suggested a workaround. However, we understand that you do not agree with our proposed solution.

In light of this, we kindly encourage you to submit a feature request on our task board at https://www.8theme.com/roadmap/. This will allow us to gauge the popularity of your idea, as, at present, we have not received similar requests from other users.

Additionally, we kindly ask that you refrain from submitting multiple topics with the same questions, as this can make it more challenging for our support team to provide efficient and accurate responses.

Thank you for your understanding, and we appreciate your continued support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well.

Could you kindly confirm if the issue has been resolved after deleting the data from your browser, or would you still like us to review the situation and explore additional solutions?

Please feel free to let us know how we can assist you further.

Best regards,
Jack Richardson
8Theme Team