Jack Richardson

Hello @Roobinda,

We hope this message finds you well.

Upon reviewing your setup, we noticed that the XStore Elementor builder is not being utilized for the checkout page content. As a result, the default theme settings are being applied.

We kindly recommend checking the WooCommerce settings located under Theme Options → WooCommerce → Checkout to ensure everything is configured correctly.

Additionally, if you are not using the Email Customizer builder provided by XStore, you may wish to test the functionality using the default Storefront theme. Alternatively, you can temporarily disable the Email Builder and verify the results.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @shimon,

7. If you have configured the LiteSpeed plugin but are still experiencing issues, we kindly recommend reviewing the plugin’s official documentation. Please note that these configurations are not related to our theme. Additionally, we would like to reiterate that caching plugins and CDN services should be configured only after the website development is complete. Setting them up prematurely may lead to caching-related issues.

8. As previously mentioned, the issue you are encountering may be caused by a fatal error triggered within the Elementor AI module.

9. Could you please clarify the specific issue you are experiencing on your mobile device? We have tested the slider functionality on desktop, and it appears to work similarly on mobile devices. To help us better understand the problem, you may upload a video demonstrating the issue using a file-sharing service such as https://wetransfer.com/.

10. Kindly check the issue now and let us know if it persists.

Best regards,
Jack Richardson
8Theme Team

Hello @kmc,

Thank you for reaching out to us.

Could you please provide the URL of the page where you are experiencing the reported issue? We have tested several pages on your website and have not encountered any such notices during our review.

Additionally, we have examined the referenced CSS font file and can confirm that the correct domain is specified for loading the fonts.

We look forward to your response so we can assist you further.

Best regards,
Jack Richardson
The 8Theme Team

Hello @shimon,

We hope this message finds you well.

We would like to kindly remind you that we previously recommended disabling the CDN service during the development phase of your website. However, it appears that the CDN is still active. As you mentioned earlier, the only effective way to disable the CDN was by migrating to a different domain, which temporarily resolved the issue and allowed the changes to be applied correctly, as shown in the following screenshot: https://prnt.sc/0d6O6aBjSaip (referenced in this reply: https://www.8theme.com/topic/some-of-the-titles-and-text-elements-on-the-site-are-displayed-in-the-browsers-default-font/page/2/#post-449313).

To fully disable the CDN, we recommend reaching out to your hosting provider or the support team of the CDN service you are using (e.g., Cloudflare). Please note that our theme does not have the capability to disable CDN services, and we are only able to provide support related to our own products.

Regarding the issue with adding or updating products, this may be related to a fatal error in Elementor. You can review the error logs by navigating to WooCommerce → Status → Logs (see screenshot: https://prnt.sc/ple5qJnsdi3V). A similar issue has been discussed on the WordPress support forum: https://wordpress.org/support/topic/uncaught-error-call-to-a-member-function-get_gallery_image_ids-on-bool/. We recommend contacting Elementor’s support team, as the issue appears to be related to the AI module of their plugin. Additionally, you may find the following topic helpful in learning how to disable Elementor’s AI functionality: https://wordpress.org/support/topic/how-to-get-rid-from-ai-functionalities/.

Please be advised that performance and speed optimization for customer websites falls outside the scope of our basic support services, in accordance with Envato’s policy. However, we are happy to offer some general recommendations and optimization steps. For example, you may refer to this detailed post on speed optimization: https://www.8theme.com/topic/wp-rocket-and-xstore-better-optimization/#post-450401. We suggest installing the WP Rocket plugin, and we can provide you with screenshots of the settings we have used on our demo sites, which have achieved high performance scores.

Lastly, if you would like to change the email address associated with your support forum account, we can assist by reassigning the purchase code currently linked to your account. This will allow the new user to activate the purchase code under their own account.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nguyen Cong Minh
Please, check now.
We implemented the solution from next reply -> https://www.8theme.com/topic/product-page-category-filter-did-not-work-perfectly/#post-429404.
Kind regards, Jack Richardson
The 8theme’s team

Hello @regencycigaremporium,

Thank you for providing the details.

We are currently investigating the issue and working on a solution. Please note that our theme does not include a script.js file, nor has it included one in any previous updates. However, we are checking whether any plugins might be attempting to load an incorrect path to a script.js file.

Could you kindly confirm if any new plugins have been installed on your website recently?

Best regards,
The 8Theme Team

Hello @Hanzla Nadeem,

We hope this message finds you well.

We attempted to access your dashboard; however, we were redirected to the following page: https://prnt.sc/6EUB_U273ZGd, which prevented us from logging in successfully.

Regarding the filter functionality, if you would like the filters to be activated only upon clicking a button, we recommend adding the “Apply all filters” widget to your sidebar area. This will ensure that the filters are triggered exclusively when the button is clicked.

Additionally, you may consider applying the following custom CSS to the container widget that includes the “Recently Viewed” widget and its heading:

selector .elementor-element:has(>.elementor-widget-heading:only-child) {
    display: none;
}

If you require further assistance, please provide us with access credentials so that we can log in to your dashboard and assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Naveen Kumar,

We hope this message finds you well.

We have identified that the issue you experienced may be related to the XStore AMP plugin, which appears to be causing some fatal errors on your homepage. As a temporary measure, we have disabled the plugin to ensure that the mobile version of your website functions correctly.

If you would prefer to continue using the AMP version, we would be happy to investigate further. To do so, we would require access to your FTP account in order to identify and implement a suitable solution.

Please let us know your preference – whether you would like to maintain the current responsive mobile version or proceed with the AMP layout for a fully redesigned mobile experience.

Also, we suggest you to update the XStore theme and XStore plugin to the latest version as some issues can be already fixed in latest updates.

We look forward to your response.

Best regards,
The 8Theme Team

Hello @iRockPod
Please, check now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Hello @LVRB,

We would like to inform you that we have regenerated the CSS using the Elementor Tools as outlined here: https://elementor.com/help/regenerate-css-data/. However, you may still notice some issues during page loading. This is likely due to your current configuration, which delays the loading of scripts until certain user interactions occur, such as scrolling or clicking.

We kindly recommend reviewing these settings in your caching plugin and temporarily disabling this feature to assess its impact on performance.

Additionally, we have observed that there are several hidden elements on your homepage – such as a YouTube video that is loaded on desktop but hidden via CSS – which may negatively affect loading times.

Furthermore, we noticed that you are using several slide widgets (as shown here: https://prnt.sc/VWNtE3mNkj8j) that rely on JavaScript. Since these widgets contain only a single image, we suggest replacing them with lighter alternatives, such as a standard image or banner widget, to improve performance.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Ginel
Please, check if the search results are correct now.
Kind regards, Jack Richardson
The 8theme’s team

Hello @ziga32,

I hope this message finds you well.

Kindly take a moment to review the private content at your earliest convenience. Additionally, we would greatly appreciate it if you could provide your feedback on the new widget – specifically, whether the correct number of products is being displayed even with no swatches displayed.

Thank you in advance for your time and assistance.

Kind regards,
Jack Richardson
The 8Theme Team

Hello @Crashraider,

We hope this message finds you well.

Following a series of tests and tried few solutions, we were unfortunately unable to identify the exact cause of the issue in your specific case. As a temporary solution, we have enabled the “Pagination Type” for product navigation on your web-site.

We conducted tests on our own website and did not encounter any issues, as shown in the following gif: https://gyazo.com/845b297053f94ee1ce33244f1a52b695. This suggests that the issue may be related to a unique structure or specific settings on your shop page, which we have not yet been able to determine.

At this time, the most suitable solution appears to be using AJAX pagination. This will also ensure that the page scrolls to the top when navigating through paginated pages. Please refer to the private area for further details.

Best regards,
The 8Theme Team

Hello @kmc
We uploaded the video on another source. Please, check private area.
Kind regards, Jack Richardson
The 8theme’s team