Dear @Saleh,

We hope this message finds you well.

We have thoroughly checked the issue you described using our devices and were unable to replicate the problem. To assist us in resolving this matter, could you kindly try accessing the functionality from a different device and also through an incognito browser? Additionally, we would appreciate it if you could provide the details of the device you are using for testing.

Thank you for your cooperation. Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

Dear @feeldesign,

Thank you for reaching out to us.

We understand that you believe the issue you are experiencing began after recent updates to the XStore theme. However, upon reviewing the website you shared, we noticed that it is currently running version 9.1.13 of our theme (https://prnt.sc/-6eWwQv-Yx2P), which was released on August 10, 2023. (Please refer to this screenshot for reference: https://prnt.sc/ycm-YY1i4bwL).

Given this information, it appears that the issue may not be directly related to the XStore theme. Instead, it could be associated with one of the plugins installed on your website. For instance, we noticed that the ShortPixel plugin, which modifies images, is active on your site. It’s possible that certain settings within this plugin, or changes made by one of your site managers, could be contributing to the issue.

We kindly request that you check with your site managers to confirm if any recent changes were made to image-related settings. Additionally, we would like to remind you that the version of the XStore theme currently installed on your site is slightly outdated. Updating to the latest version may help address any compatibility concerns.

Lastly, we recommend reaching out to your hosting provider to verify if there are any server configurations in place that might automatically crop images.

Please let us know if you need further assistance or clarification. We are here to help.

Best regards,
Jack Richardson
The 8Theme Team

Dear @sethr,

Thank you for reaching out to us.

To clarify, the issue you are experiencing is related to the default Elementor widget, and the same behavior would occur even if another theme were activated. Regarding your specific question, the image you are using is 300px in size, and you are attempting to crop it into a square while styling it at 300px. The resulting blur is due to the image’s original quality.

To improve the image quality, we recommend cropping it to 500px (as retina) and then styling it at 300px. This adjustment should result in a much sharper image. We have already applied these settings to the first widget on your “About Us” page. You can review the changes here:
– https://prnt.sc/vMgl3YgTjjU4
– https://prnt.sc/CBZKrqy8DCyZ

Please take a moment to review the current settings and let us know if they align with your expectations both visually and functionally.

If you require further customization, feel free to submit a request through our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Sam,

Thank you for reaching out to us.

We would like to inform you that success messages are not displayed when the login or registration process is completed through the off-canvas content. If it is essential for you to have these messages displayed, we recommend deactivating the off-canvas account element in your header content. This will ensure redirection to the “My Account” page, where such notifications are visible.

Regarding your second inquiry, unfortunately, the requested functionality is not available by default. To achieve this, you may consider requesting additional customization through the following link: https://www.8theme.com/account/#etheme_customization_panel. Alternatively, you could explore third-party plugins that offer similar features.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Dan

Please, check now !
We fixed the issue on your web-site.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Darren62,

Thank you for reaching out to us.

If you are utilizing multiple builders with similar features to create custom email templates, it is logical to expect potential conflicts. To avoid such issues, we recommend selecting the builder that best meets your needs and deactivating the others.

In the meantime, we will consult with our developers to assess compatibility and address this matter further. We appreciate you bringing this to our attention.

Should you have any additional questions or concerns, please do not hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MonnaChu

If you solved the main question of this topic, can we close the topic from now ?

Kind regards, Jack Richardson

Dear @ryanasm81,

Thank you for reaching out to us.

Currently, it is not possible to connect blog articles to this specific widget. However, if you have any innovative ideas or suggestions, we encourage you to share them on our taskboard here: https://www.8theme.com/roadmap/.

Additionally, if you require further customization, you are welcome to submit a request through your account’s customization panel: https://www.8theme.com/account/#etheme_customization_panel.

We truly appreciate your understanding and cooperation.

Best regards,
The 8Theme Team

Dear @MonnaChu,

I hope this message finds you well.

In the FTP information you provided, it appears that the password field currently states: “Password: The one you set up for this account.” This seems to be incorrect and should be replaced with the actual password associated with the account. Kindly review and update this information accordingly.

Additionally, the issue you are experiencing might be related to the time limit for loading, which is currently set to 120 seconds (https://prnt.sc/8DPeY0X2plzV). This is the minimum time required by our theme. We recommend increasing this limit and testing again to see if the issue persists.

Furthermore, we kindly ask you to check if the problem occurs when using a default theme, such as Storefront. Please note that a “Server Error 500” typically indicates an issue on the server side rather than with the theme or plugin code. In such cases, we suggest reaching out to your hosting provider for further assistance.

As a reminder, our support is dedicated to addressing issues specifically related to our products. If the problem is confirmed to be a bug within our theme or plugins, we will gladly assist you. However, issues outside the scope of our products fall beyond our support boundaries.

Thank you for your understanding, and please let us know if you have any further questions.

Best regards,
Jack Richardson
The 8Theme Team

Dear @PS,

We hope this message finds you well.

It has come to our attention that you have made modifications to the folder names of both the parent and child themes. Due to these changes, the default update functionality is unable to process the update automatically.

To update the XStore theme under these circumstances, please follow the steps outlined below:

1. Log in to your account on the 8theme.com website and download the latest theme archive from the “Downloads” section.
2. Unzip the downloaded archive directly on your server in wp-content/themes/ folder.
3. Rename the existing parent theme folder by adding a prefix (e.g., “-old”) to its name.
4. Rename the newly unzipped folder to match the original name of your brand’s parent theme folder.

Please note that we generally do not recommend making such modifications to theme folder names, as it can lead to complications with updates and functionality. However, since these changes have already been made, the above steps are the only solution to proceed with the update.

Additionally, the notices you are currently seeing can be disregarded. These notices are appearing because the system is unable to detect the original parent theme due to the custom folder name you have set.

Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ssoz,

We hope this message finds you well.

Upon attempting to enable the debug mode on your website, we encountered an issue. Specifically, we noticed that the content of the “wp-config.php” file in the Plesk file manager appears to be corrupted, containing errors. Unfortunately, this prevents us from activating the debug mode and thoroughly reviewing the errors you mentioned.

Please note that we are able to investigate and address issues related to our theme or plugins. However, we are unable to resolve issues originating from third-party plugins, as indicated in your error log (e.g., wpml-sticky-links, wpml-cms-nav).

To proceed, we kindly ask that you activate the debug log and keep it enabled while we work on resolving the issue related to our theme.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
8Theme Team

Dear @ryanasm81,

We hope this message finds you well.

Upon attempting to log in to your website, we encountered the message: “This site is currently undergoing scheduled maintenance.” (https://prnt.sc/tu6iTz0odrnX) As a result, we are currently unable to access the site to review or address any issues.

Regarding the “dynamic tags” feature, please note that it is built using the Elementor PRO plugin. We have added a few custom fields from our XStore theme that should be simply displayed in the list as other options. Once the maintenance mode is lifted, we recommend checking whether the dynamic tags feature is functioning correctly across all widgets, not just the one you previously tested. Additionally, it would be helpful to verify if the feature works with default Elementor widgets when using a default theme, such as Storefront.

We would be happy to assist in checking this for you once the site is accessible again.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Tal,

We hope this message finds you well.

We have reviewed the quick view issue you inquired about and did not encounter any problems. The layout of the quick view for products on your website appears to be displaying correctly, covering the full width of the device screen.

Could you kindly confirm if the issue was resolved from your side after switching to a different type of quick view content? We conducted our tests using the same devices you mentioned.

Thank you for your cooperation.

Best regards,
8Theme Team

Dear @Lokman,

I hope this message finds you well.

Could you kindly test if the same issue occurs when using a default theme, such as Storefront? Since the functionality of the mini-cart is based on WooCommerce plugin functions and actions, it is possible that the issue may persist with other themes as well.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Plethora,

We hope this message finds you well.

Upon visiting your website, we noticed that the header menu does not provide an option to select a different language, as shown in this screenshot: https://prnt.sc/e6mrDE72MXSs. Additionally, manually appending the language postfix to the URL does not activate the corresponding language version of the website.

In your video, the URL starts with “yourwebsite.com/ar/”, indicating the Arabic version of the site. However, when we access the website, it opens without the “/ar/” postfix, as demonstrated in the screenshot. Furthermore, the menu item shown in your video does not offer any options to switch to the Arabic language.

We would appreciate your assistance in resolving this issue.

Best regards,
Jack Richardson
8Theme Team