Forum Replies Created

Viewing 30 posts - 3,151 through 3,180 (of 17,792 total)
1 2 3 … 105 106 107 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kestutis
    Please, check the mini-cart widget issue now. We improved the WP Rocket configuration on your web-site.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451750 Copied In reply to: Issue with Mobile Menu Not Working Properly When Using WP Rocket Delay JS
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We hope you are enjoying your vacation.

    When you have the opportunity, we kindly suggest reviewing the Products grid, list, and carousel widgets. We have recently identified a potential cause for the issue where swatches were not being displayed within these widgets.

    Our development team has implemented improvements to the code directly on your web-site, and the swatches should now be visible, as shown in the following screenshot: https://prnt.sc/KDi4xwOc_KBJ.

    Please feel free to configure the widget according to your preferences and verify whether the layout is now displaying correctly.

    Should you have any questions or require further assistance, do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451747 Copied In reply to: Products missing from products module on back and frontend
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha,

    We hope this message finds you well.

    We have reviewed the product functionality and can confirm that the “Add to Cart” feature is now working correctly, as shown in the following video: https://gyazo.com/ec64fc3e0ecd8d0628bcec5db3eaaa7b.

    At your convenience, could you please verify this on your end? If the issue persists, we would greatly appreciate it if you could provide us with the specific steps to reproduce the problem on your website. This will help us investigate further and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #451739 Copied In reply to: не работает товары в вукомерс кнопка не
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Plethora,

    We hope this message finds you well.

    As we have not yet received administrator access for the requested account, we are unable to directly investigate the issue. However, to help you resolve the problem with the cart content not displaying correctly, please follow the steps outlined below:

    1. Log in to your WordPress dashboard and open the WP Rocket settings.
    2. Navigate to the “File Optimization” section -> CSS files and configure the settings as shown in the following screenshot: https://prnt.sc/NZc5lSZ3e-7r
    3. Please ensure the following code is excluded from optimization:

    /wp-content/themes/xstore/css/woocommerce-all.css
/wp-content/themes/xstore/css/modules/builders/elementor/(.*).css  
/wp-content/themes/xstore/css/elementor-all-widgets.min.css  
.et-icon

    Should you require further assistance, we kindly ask that you provide us with the appropriate administrator access so we can examine the issue directly on your website.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451736 Copied In reply to: How I can edit the content on mini cart?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MKGlobo Solutions,

    We kindly recommend reviewing our analysis regarding speed performance issues, which we conducted on a similar case for another customer. You can find the detailed report and inspection results at the following link:
    https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451333

    Additionally, we have noticed that your website has a significant number of active plugins, which may be contributing to increased loading times on both the backend and frontend.

    In order to provide you with more accurate recommendations , we would appreciate it if you could grant us access to your cPanel account.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451723 Copied In reply to: Assistance Required for Theme-Related Issues
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kestutis,

    We hope this message finds you well.

    Could you kindly provide us with your feedback on whether the issue with the mobile menu functionality has been resolved after disabling the “Delay JavaScript Execution” option in the WP Rocket settings?

    We appreciate your time and assistance.

    Best regards,
    The 8Theme Team

    #451712 Copied In reply to: Issue with Mobile Menu Not Working Properly When Using WP Rocket Delay JS
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Creatica
    Could you please, check now ? We made next configuration -> https://prnt.sc/woZSNIcccZon.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451688 Copied In reply to: Issues with vertical menu and product categories slider
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    We hope this message finds you well.

    Please review the screenshot provided in the private area, as we are still unable to access the wp-admin from our side.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
    #451666 Copied In reply to: Products missing from products module on back and frontend
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Siddharth,

    We kindly recommend reviewing our analysis regarding speed performance issues, which we conducted on a similar case for another customer. You can find the detailed report and inspection results at the following link:
    https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451333

    Additionally, we have noticed that your website has a significant number of active plugins, which may be contributing to increased loading times on both the backend and frontend.

    In order to provide you with more accurate recommendations on which features could be safely disabled to improve performance, we would appreciate it if you could grant us access to your website.

    Best regards,
    The 8Theme Team

    #451645 Copied In reply to: Recurring Mega Menu Issue and Backend Degradation
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kestutis,

    Thank you for reaching out.

    Please note that scripts and styles may require some time to fully load. Are you experiencing similar issues on our demo pages or with other off-canvas elements throughout your website?

    If you are not using a CDN, we recommend configuring the script loading process for optimal performance. Additionally, if your pages contain a large DOM, it may take longer for content to load and for scripts and styles to render properly. In such cases, we suggest utilizing lazy-loading features or minimizing the amount of content on each page to improve loading times.

    Also, you can try to disable the delay scripts in WP Rocket settings and check if it helps as sometimes not all options could improve the loading time in combination and more effective is to set the most useful settings while setting others to inactive.

    To better understand the issue, we would greatly appreciate it if you could share a video demonstrating the problem from your side.

    Best regards,
    The 8Theme Team

    #451643 Copied In reply to: Issue with Mobile Menu Not Working Properly When Using WP Rocket Delay JS
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Martin,

    We hope this message finds you well.

    Following a thorough investigation into the issue you reported regarding the incorrect display of apostrophes, we have identified that the problem is caused by a filter being applied to all post titles. This filter appears to originate from one or more plugins currently installed on your website, or potentially from specific server configurations.

    We have carefully reviewed the filters used within our theme’s and plugin’s code and can confirm that none of them are responsible for this behavior. Therefore, it is highly likely that the issue is being introduced externally.

    To address this, we have added the following code to the xstore-child/woocommerce/content-product.php file as the same top of the file. This code removes the conflicting filters, and as a result, the apostrophes are now displaying correctly (https://prnt.sc/n0lB7GEaoctp). You are welcome to verify this on your website:

    global $wp_filter;
$summary_actions = $wp_filter['the_title'];
$actions_2_remove = array();

if ( ! empty( $summary_actions ) && isset( $summary_actions ) ) {
    foreach ( $summary_actions as $item_priority => $item_value ) {
        foreach ( $item_value as $action => $args ) {
            if ( strpos( $action, 'capital_P_dangit' ) === false ) {
                $actions_2_remove[] = array(
                    'name'     => $action,
                    'priority' => $item_priority
                );
            }
        }
    }

    foreach ( $actions_2_remove as $action ) {
        remove_action( 'the_title', $action['name'], $action['priority'] );
    }
}

    We copied the file to your child-theme (so you won’t lose the changes after theme update).

    Don’t forget to clear all the caches before checking (if you have CDN please, clear it’s cache too).

    Please let us know if you have any further questions or if we can assist you with anything else.

    Best regards,
    The 8Theme Team

    #451641 Copied In reply to: Apostrophes different on product single and product archive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Chris,

    We hope this message finds you well.

    We have tested the “Add to Cart” functionality with both Wi-Fi enabled and disabled, and in both scenarios, we were able to successfully add products to the cart and proceed with the subsequent steps.

    May we kindly ask if you have tested the issue on other devices as well?

    Additionally, we attempted to access the WooCommerce log files; however, we were redirected to a 404 error page. This may be due to permission restrictions associated with the account credentials you previously provided.

    As a next step, we recommend clearing all caches, particularly if you have any caching plugins installed and activated. Once done, please check the functionality again.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451634 Copied In reply to: The website has broken – nothing showing in console
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Martin,

    Thank you for providing access. However, the access level granted does not include administrator privileges, which prevents us from reviewing the product configuration in full detail.

    Based on our observations, it appears that the apostrophes in question were entered manually and will need to be corrected manually for each affected product. For instance, the product title "Achillea clypeolata ‚Anthea‘" should be updated in the product editor to the following format: "Achillea clypeolata 'Anthea'"

    Please note that this issue is neither related to typography settings nor to our theme code and cannot be resolved through CSS styling.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451631 Copied In reply to: Apostrophes different on product single and product archive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Olha,

    Thank you for reaching out.

    We have reviewed the product you mentioned and noticed that it currently does not have any variations generated (please refer to the screenshot: https://prnt.sc/66QvBO352MPp). Although the product is set as a variable type, the “Add to Cart” button will not be displayed until variations are properly created.

    To resolve this, you have two options (or):

    1. Generate the necessary product variations.
    2. Change the product type to another one (such as “Simple”) if variations are not required and only attributes should be displayed.

    Please choose the most suitable option for your case. For further guidance, you may refer to the official WooCommerce documentation on variable products: https://woocommerce.com/document/variable-product/

    Should you need any additional assistance, feel free to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451630 Copied In reply to: не работает товары в вукомерс кнопка не
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Kestutis,

    We hope this message finds you well.

    Kindly check the website now. We have added the following file to the “Excluded JavaScript Files” section in the WP Rocket settings:

    https://www.yourwebsite.com/wp-content/themes/xstore/js/elementor-all-widgets.min.js

    You may view the updated settings here: https://prnt.sc/533pM9b-9qWz

    Please let us know if everything is working as expected or if any further assistance is needed.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451628 Copied In reply to: Issue with Mobile Menu Not Working Properly When Using WP Rocket Delay JS
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    We hope this message finds you well.

    We have reviewed the current website and were unable to replicate any issues during our testing. For your reference, we have attached a video demonstrating the results on our end.

    To ensure a clear and accurate test, we kindly recommend switching to a default WordPress theme such as “Storefront” and adding the default WooCommerce shortcode [woocommerce_checkout] to the checkout page (https://funnelkit.com/woocommerce-checkout-shortcode/).

    If the issue persists while using the default setup, it may be related to the WooCommerce plugin itself. As shown in our testing, including with our built-in widget, we did not encounter any bugs.

    Please let us know if you need further assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451626 Copied In reply to: olajkultura.hu webshop checkout menu can’t load the shipping and pay method
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @ziga32,

    If it is not possible for you to disable IP verification for FTP access, we will do our best to provide you with our IP addresses. However, would it be possible for you to disable this verification on your end?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451623 Copied In reply to: Products missing from products module on back and frontend
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @artofboomerang.com,

    Thank you very much for sharing your ideas with us. We sincerely appreciate your input and will certainly take your suggestions into consideration as we continue developing new videos to highlight our features.

    You may find numerous tutorials and videos online demonstrating how to work with the Elementor page builder. The mega menu content is created in the same way as any other page or post using Elementor, making it easy to customize and manage.

    Should you have any further questions or suggestions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #451515 Copied In reply to: editing niche market woo commerce demo templete
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Cataclyps,

    Thank you for reaching out.

    To display all product reviews, you have a couple of options. You may consider using a free or premium plugin that supports listing or showcasing product reviews in a carousel format. Alternatively, if you require a more tailored solution, you are welcome to submit a customization request through your account at the following link: https://www.8theme.com/account. Our development team will be happy to assist you by creating a custom solution or widget to meet your specific needs. There are no built-in solution currently for such case but you can also submit your request on our future requests taskboard -> https://www.8theme.com/roadmap/.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451514 Copied In reply to: How can I fix the cart popup. There’s like 50px spacing… Also how can I display all reviews?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    Thank you very much for taking the time to test and share your suggestions. We truly appreciate your efforts.

    Please note that the backend code of our theme is optimized, and based on our analysis, the issue you are experiencing is more likely related to the Elementor or WooCommerce plugin, or possibly WordPress itself, as the request is overloaded while you uploading an image in default WordPress media uploader.

    To help identify the root cause, we recommend creating a staging website and activating the default Storefront theme. Then, please replicate the same actions you performed on your live site. This will help determine whether the issue is theme-related.

    We have conducted various tests on our customers’ websites and have found that this issue is not associated with our theme’s code.

    Also we suggest you to read next article about the optimizations for web-sites with Elementor page builder usage: https://onlinemediamasters.com/reduce-cpu-usage-wordpress/

    Thank you again for your cooperation and understanding.

    Best regards,
    The 8Theme Team

    #451512 Copied In reply to: Server 503 error backoffice for products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo,

    We hope this message finds you well.

    Please note that enabling the AJAX loading option for this widget will prevent its content from being displayed until the customer scrolls to the widget and it becomes visible on the screen.

    In your specific case, since the widget appears first in the sidebar content, we recommend disabling the AJAX loading option. This will ensure that the widget functions correctly and that the category items are displayed promptly without any delay.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451509 Copied In reply to: Shop page filtering, Spotlight widget, vs sidebar widget logic
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Cataclyps,

    We hope this message finds you well.

    Kindly check your website now. We have optimized your WP Rocket configuration settings and also implemented a fix to ensure compatibility with product data added via the custom plugin “Woo Custom Product Add-ons,” particularly addressing the custom structure within the off-canvas cart content.

    If you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451508 Copied In reply to: How can I fix the cart popup. There’s like 50px spacing… Also how can I display all reviews?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    We kindly recommend that you contact your hosting provider to review the server logs and determine the cause of the 503 error you encountered. In most cases, this type of error is server-related. Understanding the source of the issue and identifying possible solutions – particularly if it is not related to the theme or plugins – requires access to server-level information.

    At this time, we are unable to identify the root cause, as no relevant entries have been generated in the WooCommerce status or debug logs.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451483 Copied In reply to: Server 503 error backoffice for products
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Chris,

    Thank you for your message.

    Unfortunately, it is not possible to prioritize the loading of the script, as doing so would not have any noticeable effect. The script requires the same amount of time to load, and prioritizing it may only result in slowing down the loading of other scripts.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451481 Copied In reply to: Side cart and cart icon are caching since update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Martin,

    Thank you for reaching out.

    The appearance of quotation marks in product titles is determined by the font-family used for those titles. If you wish to modify the quotation marks displayed in product titles within carousels or grids, we recommend using the same font as applied on the single product page, as shown in the following example: https://prnt.sc/He2oc2y32pRS.

    Please note that applying a different font will affect the entire title text, not just the quotation marks or special characters.

    If you would like to proceed with this change, you can add the following custom CSS code by navigating to Theme Options → Theme Custom CSS → Global CSS:

    body .content-product .product-title a {
    font-family: 'Verdana';
}

    Should you have any further questions or need assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451479 Copied In reply to: Handling of apostrophe different on product single and product archive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo,

    We hope this message finds you well.

    If you would like to enable the selection of multiple categories from the sidebar, we recommend using the following widget: https://prnt.sc/5_z2rabbf8q6. This will allow the sidebar to appear as shown here: https://prnt.sc/nqrmSuEM4POh, enabling your customers to filter products by selecting multiple categories simultaneously (example: https://prnt.sc/nl4_ha3wVloz).

    Please note that the Spotlight Categories widget will continue to function as it currently does, without any changes.

    Kindly review the suggested implementation at your convenience. If you have a different approach in mind, we would be happy to receive the details and discuss further.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451478 Copied In reply to: Shop page filtering, Spotlight widget, vs sidebar widget logic
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo
    Check now. The issue was caused by the configuration in WP Rocket plugin for JS scripts.
    Kind regards, Jack Richardson
    The 8theme’s team

    #451469 Copied In reply to: How to disable redirection to wishlist page after click
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Nicolo
    Could you please, clear all caches and check now ?
    Kind regards, Jack Richardson
    The 8theme’s team

    #451460 Copied In reply to: How to disable redirection to wishlist page after click
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Acrdev,

    Thank you for reaching out.

    The functionality for phone number verification should be handled by a third-party plugin, which you can find on the official WordPress.org (https://wordpress.org/plugins/) repository or paid plugin.

    To configure the shipping methods and prevent the display of certain steps during checkout, you can adjust the settings within your WooCommerce dashboard. Please refer to the following screenshot for guidance: https://prnt.sc/W4aiaf70Kow_

    For more detailed information, we recommend reviewing the official WooCommerce documentation:
    – General Shipping Settings: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/
    – Free Shipping Configuration: https://woocommerce.com/document/free-shipping/

    Should you have any further questions, please don’t hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451449 Copied In reply to: Request for Checkout Page Customizations
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Pille,

    Thank you for providing the details.

    We have tested the functionality on our end and did not encounter any issues. Our testing was conducted using iPhone 15 and 16 models with the Chrome browser.

    To assist us further in identifying the root cause, we kindly request that you test the issue on your staging website using a default theme, such as Storefront. This will help determine whether the issue is related to the theme.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #451429 Copied In reply to: olajkultura.hu webshop checkout menu can’t load the shipping and pay method
  • 1 2 3 … 105 106 107 … 592 593 594
    3,151–3,180 of 17,792 posts
Viewing 30 posts - 3,151 through 3,180 (of 17,792 total)
1 2 3 … 105 106 107 … 592 593 594