Hello @George,

Thank you for reaching out to us.

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE]https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635.

Should you have recently updated your theme and core plugin, please allow some time for your CPanel to clear the cache of the vulnerability results. Alternatively, you may contact their support team to expedite the vulnerability check for your website’s theme/core.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @d88dcjj
Have you tried to connect from your side with such credentials ? Was is working for you then ?
If, so, please share the access you had success on connections.
Kind regards, Jack Richardson
8theme’s team

Dear @Grace,

We hope this message finds you well.

The issue you are experiencing with the home page refreshing when clicking on the mobile menu element appears to be related to the structure of your header. Specifically, the custom width settings applied to the containers in your header are causing overlapping of elements, which affects the functionality of the mobile menu.

To assist you further, we kindly ask you to review the details provided in the private area. As a potential solution, we recommend importing one of our prebuilt header templates. Once imported, you can test whether the elements function correctly. If the issue is resolved, you may then gradually replace the prebuilt header elements with your desired design components, ensuring to check for any overlapping issues during the process.

Please note that while we do not provide additional customization services, we are happy to identify the issues and offer suggestions to help you resolve them effectively.

Should you have any further questions or require clarification, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Yasir Alam 8Theme

Please, check now !
The old code was in your Theme Settings -> https://img001.prntscr.com/file/img001/SEsM2tfXTTC0SutQFLPdXg.png as we said in reply before.
The new code was added and the old one was removed.

Kind regards, Jack Richardson
The 8theme’s team

Dear @JiPanditJI,

We hope this message finds you well.

We would like to inform you that the captcha functionality currently implemented on your account is not part of our theme configuration. It appears to be added by a separate plugin. Upon reviewing your account page, we noticed that there is no captcha present in the registration section (as shown in this screenshot: https://img001.prntscr.com/file/img001/1fTdnvLXSNCluRI6Rr6i4A.png).

This indicates that the captcha is not configured to appear in the registration area. If you would like to enable the captcha functionality for the registration section, we kindly recommend reaching out to the plugin’s author for further assistance.

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @d88dcjj

The access you provided is not correct, please, ensure the access you send is correct.
Check the private area for more details of connection.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Yasir Alam 8Theme

Our CSS provided above does not work now because you still kept the old CSS and it makes such conflicts. You should remove the old one first and then keep only the one we suggested.
So, delete this code:

.elementor-widget-etheme_product_carousel .swiper-slide {
display: flex;
flex-wrap: wrap;
height: 100%;
}

And check then if it is as you expected.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Stanley87,

We hope this message finds you well.

If it is possible, we kindly request your assistance in verifying the matter using an additional plugin. This would be highly beneficial for us. We look forward to hearing your thoughts on this suggestion.

Thank you in advance for your time and support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @iRockPod,

We hope this message finds you well.

Could you kindly try adding the following custom CSS code to your Theme Options -> Theme Custom CSS and then check the results?

.elementor-pagination-position-inside .swiper-pagination {
    position: absolute;
}

If you encounter any issues or need further assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @TheOne,

We hope this message finds you well.

You may consider utilizing the existing sidebar widget titled “Product Categories” to implement the AJAX functionality when interacting with the widget’s items. However, please note that you may need to customize the widget using CSS and potentially some JavaScript to achieve the desired outcome.

Currently, the theme does not include this functionality by default to fully meet your requirements. Therefore, we kindly suggest submitting your feature request on our task board at https://www.8theme.com/roadmap/. This will allow us to consider incorporating such a feature in a future update of our theme.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Stanley87,

Thank you for reaching out to us.

The example topic you referenced, which mentions that the issue lies within our theme, is quite outdated—approximately 2.5 years old. Since then, numerous updates and modifications have been made both to our theme and the plugin you are using.

We kindly recommend that you first verify whether the issue persists when using a default theme, as suggested by one of the support managers of the Sitemap plugin. If the issue is confirmed to occur only with our theme, we would be happy to investigate it further for you. However, if the problem is unrelated to our theme, we advise contacting the plugin’s author for further debugging assistance.

Please let us know how we can assist you further.

Best regards,
The 8Theme Team

Dear @d88dcjj,

We hope this message finds you well.

Could you kindly provide us with FTP access in a private area so that we can review the issue and work on implementing a solution?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

Thank you for reaching out to us. If you are interested in enhancing this particular widget, we kindly invite you to submit your suggestion on our Future Requests Taskboard: https://www.8theme.com/roadmap/.

At this time, you are the only customer who has requested this specific improvement, and the majority of our customers appear to be fully satisfied with the current functionality. Our development processes are carefully designed to prioritize and align with the collective needs of our customer base.

We truly appreciate your understanding and value your input.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Raghoo,

Thank you for reaching out to us, and please accept our apologies for the delay in responding.

After reviewing your query, we noticed that this issue has not been reported previously on our forum. It appears to have arisen following recent updates to the WooCommerce plugin or other plugins installed on your website. Based on the forum links you shared, it seems this issue is not related to our theme but rather to WooCommerce itself.

Additionally, we came across the following topic on the WordPress support forum: https://wordpress.org/support/topic/variable-products-switching-back-to-simple-products/. The discussion there includes suggestions from the author that may help resolve the issue.

As our support team is dedicated to assisting with our own projects, we kindly recommend submitting your query on the WooCommerce support forum for further assistance. If you find a solution, we would greatly appreciate it if you could share it with us. This way, other customers who may encounter the same issue can benefit from the resolution.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Support Team

Dear @Yasir Alam,

Thank you for reaching out to us.

If you would like to enable equal height for all product widgets, you can easily achieve this by adding the desired widgets and selecting the “Equal Height” option in the widget settings. This feature is available in the “Products Archive” widget and the “Products Grid” widget, as they are designed with a modern content structure and built from scratch to support this functionality.

For scenarios where you wish to apply the same option to “Cross-sells” or “Recently Viewed Products”, you can utilize the “Products Grid” widget. Simply select the appropriate Data Source option to display the desired product type (e.g., cross-sells, up-sells, recently viewed, etc.).

We hope this clarifies your query. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team