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Mobile menu 2nd level not clickable, but in desktop can

This topic has 6 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

cheyingtan

Participant

December 4, 2024 at 03:01

Hi there,

I have a page which is also a 2nd level menu, its clickable in desktop but not in mobile menu, i cant figure out whats wrong with it, can u pls help?

Please, contact administrator
for this information.

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5 Answers

Rose Tyler

Support staff

December 4, 2024 at 16:02

Hello, Cheyingtan,

Thank you for reaching out to us.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action

Best regards,
8Theme’s Team

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cheyingtan

Participant

December 4, 2024 at 16:52

Hi,

I had turn on the dropdown opening action, but it still doesnt work on mobile, the page still cant click, instead it open up the 3rd level menu

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Rose Tyler

Support staff

December 4, 2024 at 17:00

Hello, Cheyingtan,

Could you please record a video demonstrating how the menu functions for you so that we can better understand the issue? Additionally, kindly let us know which browser you are using.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

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cheyingtan

Participant

December 5, 2024 at 07:38

Hi there, kindly refer to the private content area.

Please contact administrator
for this information.

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Jack Richardson

Support staff

December 5, 2024 at 15:59

Dear @cheyingtan,

We hope this message finds you well.

We noticed that your website has multiple headers configured (please refer to the screenshot: https://prnt.sc/EONXrtYDVvWs). This indicates that the relevant options need to be properly set for each header.

Upon reviewing the header assigned to your front page, we observed that a specific option was inactive (screenshot: https://prnt.sc/krCif5ZdYLpE). To assist you, we have activated this option for multiple headers that is configured on your web-site.

Following this adjustment, we conducted a check, and the menu items now appear to be functioning correctly. We kindly request you to review the changes on your end to ensure everything is working as expected.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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