Jack Richardson

Hello @Acrdev,

We hope this message finds you well.

The first issue appears to be related to the WooCommerce plugin. It has already been addressed on their support forum, which you can view here: https://wordpress.org/support/topic/action_scheduler_run_queue-getting-stuck/.

We kindly ask you to review the system requirements and adjust the necessary values accordingly. Please refer to the following screenshot for guidance: https://prnt.sc/VD5lOdKH2S_h.

Additionally, we recommend checking the bot activity settings in your cPanel. To assist you further, we would appreciate it if you could provide us with access to your cPanel so that we can investigate the matter in more detail.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @CuteVirus,

Thank you for providing the necessary details, which helped us identify the root cause of the issue.

Upon investigation, we found that a file was inadvertently omitted from the previously released patch, which led to the problem with the slides list and caching. We sincerely apologize for this oversight.

To address the issue promptly, we have applied a temporary fix directly to your staging website at the following path:
plugins/et-core-plugin/app/classes/elementor.php

Please note that this fix will also be included in our upcoming update, which is scheduled for release within the next few days.

In the meantime, you should now be able to configure the slides on your pages as expected. For your reference, please see the following screenshot:
https://prnt.sc/MQgBFoE13Zk2

Thank you for your understanding and continued support.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Kamil,

If you would like to edit the content of the Cart page using the Elementor Page Builder, please follow these steps:

1. Access the page editor from the backend by navigating to the following link: https://prnt.sc/aXFIXry_7lgR.
2. Once there, open the page using the Elementor editor: https://prnt.sc/hmVo7tSjito1.

You can then create and customize the content according to your requirements using either the Cart Page / Cart Separated widget or the default shortcode as previously described. Please ensure that any existing content created with Gutenberg is removed beforehand.

Should you need further assistance, feel free to reach out.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

From the information you sent us it is possible that the spiking queries are a result of bot activity. We recommend implementing additional bot protection measures on your server for the website and monitoring the situation thereafter.

Unfortunately, without further information, we are unable to provide more specific guidance. Please note that the 503 error typically indicates a server-side issue. We suggest reviewing your server’s configuration and ensuring that it meets the necessary requirements.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @MAHDAR,

We kindly recommend that you try the solution provided in the following response:
https://www.8theme.com/topic/woocommerce-woocommerce-infinite-scroll-and-ajax-pagination-and-shop-page-is-not-working-properly/#post-434076

Please implement the suggested steps and check the results on your website.

Best regards,
The 8Theme Team

Hello @MAHDAR,

We hope this message finds you well.

We have thoroughly investigated the issue you reported. Unfortunately, we were unable to identify a definitive solution at this time. As a result, we recommend keeping the Ajax option disabled in the Theme Options to ensure proper functionality across both languages.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Micksc62,

We hope this message finds you well.

It is possible that your server may have experienced a bot attack, which could have compromised some of your files. To address this, we kindly recommend that you completely remove the XStore Core plugin and reinstall it using the XStore Control Panel via the Plugins Installer.

At present, we have tested your website and are pleased to inform you that it is loading correctly, without any redirections or performance issues.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @CuteVirus,

Thank you for reaching out.

Regarding the issue with the blurred images, it appears that this may be related to the configuration settings of your Swatches plugin. This plugin includes an option to define the image size for product variations. Currently, the variation images are being displayed at a smaller resolution than the original, which is likely causing the blurriness.

Since you are using a custom plugin for swatches, we kindly recommend reviewing its settings. Please ensure that custom images have been uploaded for each variation and that the image sizes are set appropriately. For your reference, we found a related discussion on the WooCommerce support forum that may be helpful: https://wordpress.org/support/topic/woocommerce-variation-images-blurry/

As for your question regarding the color of the scroll progress bar, this can be adjusted within the widget settings. To do so, please navigate to your homepage in the Elementor editor, select the Scroll Progress widget, and review the available customization options.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR,

We kindly ask you to deactivate the AJAX “Add to Cart” option (https://prnt.sc/r2cDYpTdDRg1) and then review the result.

Please note that in the Storefront theme, this feature is disabled globaly on the single product page to ensure that the add-on pricing functions correctly. Additionally, third-party plugins may conflict with this option, so it may be necessary to keep it disabled to maintain better compatibility.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @artofboomerang.com,

Thank you very much for sharing your ideas with us. We sincerely appreciate your input and will certainly take your suggestions into consideration as we continue developing new videos to highlight our features.

You may find numerous tutorials and videos online demonstrating how to work with the Elementor page builder. The mega menu content is created in the same way as any other page or post using Elementor, making it easy to customize and manage.

Should you have any further questions or suggestions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Micksc62,

Thank you for reaching out.

Based on the information provided in your log, it appears that the issue is related to your cPanel configuration. We recommend contacting your hosting provider to assist with resolving this matter.

For your reference, please review the following articles which may help clarify the issue:

– https://support.cpanel.net/hc/en-us/articles/1500010949202-403-error-Cannot-serve-directory-No-matching-DirectoryIndex
– https://wordpress.org/support/topic/autoindexerror-no-matching-directoryindex/

Additionally, the website you shared is currently not loading and is displaying a 524 error on our end.

Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Kamil,

We hope this message finds you well.

Upon reviewing your website, we noticed that you are currently using the WooCommerce Gutenberg Cart block on your cart page (please refer to the screenshot: https://prnt.sc/OLRFGnZKMDRa). Kindly note that this particular widget is not developed by our theme.

To further investigate the issue, we recommend testing it with a default WordPress theme such as Storefront. This will help determine whether the issue is theme-related.

As a potential solution, you may consider one of the following options:

– Activate the Storefront theme temporarily and check if the issue persists.
– Recreate the Cart page using the default WooCommerce shortcode [woocommerce_cart].
– Alternatively, you can utilize our built-in functionality to create the Cart page using the Elementor page builder. For detailed guidance, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @OnlyCBD
Could you please, update us with the latest wp-admin and FTP access to your web-site so we could check the issue in details.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Acrdev,

We kindly request that you review the following conversation: https://www.8theme.com/topic/severe-cpu-usage-issue-when-xstore-core-plugin-is-active/#post-451160.

We have previously received a similar inquiry and have conducted various tests, identifying the primary sources of high CPU usage as well as potential solutions.

We would greatly appreciate it if you could take the time to examine the discussion in detail.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello @Kestutis,

We hope this message finds you well.

We would like to inform you that recent updates to our theme have included several enhancements aimed at improving CPU usage. However, if you are still experiencing performance issues, particularly with the loading of category pages, you may consider disabling certain features to evaluate their impact.

For instance, we have disabled the merging of JavaScript files on the frontend by adding the following snippet to the child theme’s functions.php file:

add_filter('etheme_elementor_force_load_global_assets', function($value, $in_preview) {
    return $in_preview;
}, 10, 2);

Additionally, we noticed that most of the options under Theme Options → Speed Optimization are currently inactive (please refer to the screenshot: https://prnt.sc/dmCpS36QfzVK). To enhance performance, we have applied the following settings: https://prnt.sc/WKMRZwL04XLc.

Following these adjustments, we observed improved results in the speed test for the specified URL. We encourage you to test the performance on your end as well.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team