Hello,
I’ve gone ahead and tried to modify this value under tablet view however regardless of any value I entered in that field, it didn’t reflect any changes on the front-end.

In addition, there is no way to set the minimum height of the images when the view is tablet (landscape). Right now it’s only portrait.

Thank you

I have removed all extra headers except for the default one however I still see the issue where Track Order and Wishlist are not visible when you’re viewing a product page versus any other regular page like the homepage.

Thanks for the quick response. I’ve gone ahead and increased the amount of products to 30 which is the maximum available however when I went to check if there are more than one product showing in the side cart, I noticed it’s only showing 1 product even though I had 7 added to the cart.

Could you please check on your end and let me know if I’m doing some wrong?

Thanks

So yes we are using a child theme to add some custom functionality however I can assure you that the errors shown in the screenshot you linked to, has nothing to do with the crossSell section and why it’s behaving the way it is. If you’d like, you could even login through FTP and see for yourself. I’ve included the FTP info in the private content area.

Hello,
Thanks for all your help so far. We’re running into yet again another issue.

We have been customizing the look of the sticky product info bar/banner that shows up as you start scrolling down the page however we’re having an issue when we open the main menu by hovering on any one of the main menu items, the overlay dropdown gets partially hidden under the sticky bar/banner.

You can visit this link to see visually what I mean: https://franks.andrewtechful.com/product/ssk-fungo

I’ve already tried messing around with overriding the z-index but I didn’t have much luck.

Would appreciate your help.

Thank you!

Hello,
We’re running into another question/issue that we can’t seem to resolve.

By default, the newsletter pop-up comes up automatically and in the theme settings, there isn’t a way to turn it off. We can hide it with CSS but we were wondering if there is a customizer option we can toggle off or if there is a theme hook we can use to turn it off programmatically.

Thanks

Hello,
We’re currently facing another issue and it has to do with the product titles. Whenever we try to go into the product edit mode, the title of the product isn’t editable. It’s greyed out.
We tried to look into the settings to see if it’s something we can toggle off or something but no luck.

Thanks

Hi Olga,
I have updated info in the private content area regarding the server to use. Let me know if you need any more info.

Hi Rose,
We have not installed or updated any plugins recently that could have contributed to this problem. Regarding caching, we have completely disabled all caching mechanisms including inside the wp-config.

I have also tried the following things without any luck.
– Regenerated files & data from Elementor -> Tools
– Toggled Safe Mode from Elementor -> Tools
– Switched CSS Print Method to “External File” from Elementor -> Settings -> Advanced
– Toggled “Switch Editor Loader Method” from Elementor -> Settings -> Advanced
– Disabled all other plugins besides XStore Core, Elementor

None of these troubleshooting things have fixed the problem we are having with the homepage where elements are no longer rendering properly. I have attached a screenshot of how it looks like and regardless of how many times I have cleared the cache, switched browsers, nothing seems to be fixing this problem.

Screenshot with all the issues on the homepage has been included in the private content area section

In addition to this issue, we’re facing a bunch of other problems with the theme, listed below.
– The entire experience of editing anything on the website whether through the customizer or static blocks, etc. feels super heavy and takes a really long time to load and render.
– Making changes randomly doesn’t work at certain times where I click update and the changes would be reflected inside Elementor but as soon as I go to the live website, the changes are no longer there. When I refresh Elementor, sometimes the changes are gone from there too, despite saving it earlier. At random intervals, I also noticed the update button gets highlighted after clicking update without making any new changes so we end up having to click update TWICE before it actually updates.
– Throughout the customizer settings of the theme, there are duplicate sizing options like width, etc. For example, if you go to Customizer -> Header Builder -> Main Menu -> Style. You’ll see there are 2 “Content Zoom (%)” options and only one of them seem to make any real changes.

It’s been a very frustrating experience working with your theme and we hope that you guys can help us resolve these issues as it’s blocking us from moving forward with our project. We would appreciate it if you could help us in identifying exactly what is causing these issues so we can come up with a solution accordingly and move forward.

Thank you.

I tried those instructions however that completely removes the login icon and all I want to do is just remove it from the fixed menu as users scroll down but not from the top bar.

Hi Olga;

We tried that code but then the scroll bar disappears on the browser and the page is unresponsive. The visitor can’t scroll down nor do anything else, like registering. Any other suggestion?

Thank you and best regards;

Ivan

Hi Olga;

Thanks for checking it. We see there is a new version for the Revolution Slider plugin, the 5.4.5 (we are using the 5.4.3.1). I don’t see it on our download list. Can you send me a link to this update?

We will try to see if it fixes this conflict between plugins.

Thanks and best regards;

Ivan

Hi Olga;

Please see info in the Private Content area.

Thanks and best regards;

Ivan

Hi Olga;

Please let us know when you have deactivated the theme so we can proceed with the domain change. We will appreciate if you can do it asap.

More info in the Private Content area.

Looking forward to hearing from you.

Thanks and best regards;

Ivan