Forum Replies Created

Viewing 30 posts - 1,111 through 1,140 (of 1,384 total)
  • Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:30

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:30

    Hi,

    I imported demo for you.

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:27

    Hi,

    I can’t open your site, unfortunately. Is there any restriction by IP?

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:23

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:09

    Hi,

    In order to change colors, you can go to Appearance -> Theme Options -> Styling

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 06:02

    Hi,

    Please watch this tutorial: https://www.youtube.com/watch?v=XO-PDvhPypc

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 7, 2019 at 05:06

    Hi,

    – On this screenshot you can see upsell products – http://prntscr.com/n8wzj1 ( http://prntscr.com/n8x020 ) – http://prntscr.com/n8x099

    Please read this article https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 6, 2019 at 05:19

    Hi,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.

    General site speed depends on many factors. Below you’ll find the main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 6, 2019 at 05:17

    Hi,

    Please tell me which demo you’re using. I will send you export files

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 6, 2019 at 05:11

    Hi,

    – Please make sure you enabled WPBakery for pages http://prntscr.com/pt1d9d

    – Then, you can edit via Back-end Editor

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 06:15

    Hi,

    You can use Custom CSS if you want to change font-family for RTL. You can try below code

    body.rtl p{
    font-family: 'Put font-family name here' !important;
    }
    

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 06:11

    Hi,

    Simple products have the option “Ajax add to cart” that you can ON/OFF in Theme Options > Single product. Variable products do not have such option, that’s why the page is reloaded after adding to cart and displays info message. If you disable “Ajax add to cart” option for the simple products you will get the same message after adding to cart.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 05:57

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 05:54

    Hi,

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 05:40

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 05:38

    Hi,

    Please try to install the plugin via FTP by uploading and extracting the plugin zip file into wp-content/plugins folder. Here you can download the latest version – https://www.8theme.com/downloads/

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 04:43

    Hello,

    – What exactly did you change? You provided screenshot but it includes a number of elements that could be changed. Explain in more detail.

    – You are using CDN. Have you cleared CDN cache after your apply changes if they are related to styles?

    Regards

    Avatar: John Holden
    John Holden
    Participant
    November 5, 2019 at 04:43

    Hi,

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 05:47

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:58

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:55

    Hi,

    Add below code to Theme Options -> Additional CSS

    .page-wrapper {
        background-color: transparent;
    }

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:53

    Hi,

    I see the font family of h4 title on blog page is Abril Fatface http://prntscr.com/ps2wb4

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:50

    Hi,

    1. Because of the different of image sizes http://prntscr.com/ps2u8p -> http://prntscr.com/ps2ubr. You should use same size for all images, or try this plugin:

    2. Add below code to Theme Options -> Additional CSS

    @media only screen and (max-width: 480px){
    .products-grid .product {
        width: 100%;
    }
    }

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:30

    Hi,

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:18

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 4, 2019 at 04:17

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 2, 2019 at 05:57

    Hi,

    I can’t access your site, please check again

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 2, 2019 at 04:47

    Hi,

    Could you please send me some screenshots? I’ll be happy to provide you with a response once I have a better understanding of the situation.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 2, 2019 at 04:45

    Hi,

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: John Holden
    John Holden
    Participant
    November 2, 2019 at 04:43

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

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    Viewing 1,140 results - 1,111 through 1,140 (of 1,384 total)
Viewing 30 posts - 1,111 through 1,140 (of 1,384 total)
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