hi – i don’t think you read the emails properly – i said i can’t edit the banner – i can’t actually load the page – i sent some details – so i need to remove the first banner.
can you take a quick look – this is really urgent now
thanks
giles
Giles
Participant
March 17, 2021 at 02:02
hi – can someone help? this is the 6th email i’ve had to send. It’s been nearly 2 days now.
hope to hear soon….
Giles
Participant
March 16, 2021 at 20:21
normally support is quicker than this – has something changed recently?
Giles
Participant
March 16, 2021 at 20:20
hi – any update on this? It’s quite urgent – thanks
Giles
Participant
March 16, 2021 at 11:08
hi – any news on this? i just need to fix this banner for now
is there another way to conact you if something is urgent?
Giles
Participant
March 16, 2021 at 00:52
sorry to ask again but this is urgent… any ideas about how i can fix this? like i said, for now i just need to remove the first banner but i can’t actully load the page.
hope to hear soon
thanks
Giles
Participant
March 15, 2021 at 16:12
here are the login details
Please contact administrator for this information.
Giles
Participant
March 15, 2021 at 16:12
hi, thanks for doing this. i appreciate that.
we are now trying to remove the first banner but the page won’t load. i am geting this error https://prnt.sc/10mg04r
we really need to find a way to simply upsate this banner – can you suggest anthing for a permenant fix?
for now are you able to remove the first banner ?
thnak,s
Giles
Giles
Participant
March 10, 2021 at 20:11
i have used an image for the live homepage very as a temporary solution but there is definetrly some kind of bug here so i really need to find a permanent fix
I have tried almost everything but the banner will not work on the LIVE homepage – the same banner works on the test pages so i don’t understand what’s happening here.
i have tested on various devises and asked other people to test it and they see the same problem so i really do not think it’s the cache issue
can you let know what can be done
thanks,
Giles
Participant
March 10, 2021 at 18:38
hi – this must be a bug – it works on the test banner page i set up but it will no work on the homepage – i have stried copying the banner, copying the page, but nothing works
this is really urgent now – is anyone avaliable to help?
thanks
Giles
Participant
March 10, 2021 at 18:14
can you use the test page in the private area – thanks
Please contact administrator for this information.
Giles
Participant
March 10, 2021 at 17:12
sorry to ask again but this is really urgent – any ideas how we can fix this?
hi – i can’t actually find it . could it be something else?
Giles
Participant
February 5, 2021 at 01:17
great, thank you. it seems to be working now.
can i ask wha you did so i know if it happens again.
thanks guys
Giles
Participant
February 4, 2021 at 12:24
thanks – i’ll do some more tests – maybe it’s something with my browser but i did delete all the temp files so it’s strange this is still happening
Giles
Participant
February 4, 2021 at 12:16
thnaks but the problem is this is a live site so i can’t really do that. it seems ok on the test site, which is an exact replica so could it be something else?
Giles
Participant
February 4, 2021 at 11:08
i’ve cleared my cache but i stil have problems with it. strange
Giles
Participant
February 4, 2021 at 11:04
hi – normally when you clicl the basket at the top or click ‘add to cart’ a menu on the right would slide in to show you the shopping basket. make sense?
Giles
Participant
February 4, 2021 at 10:53
Thanks – yes they seem ok now. Maybe it was a temporary thing
Giles
Participant
December 4, 2020 at 12:33
thanks but it was already ticked by default so not sure why i don’t get emails. i got one from a ‘participant’ so that’s strange
Giles
Participant
December 4, 2020 at 12:19
do you know why this has started happening now? would i need to do this every time?
Giles
Participant
December 4, 2020 at 12:19
Ok thanks. what’s CDN and how would I clear the cache?
Giles
Participant
December 4, 2020 at 11:00
Thanks but i did that a few times and i still can’t see it on any browsers. Is there anything else I can try?
Giles
Participant
December 3, 2020 at 22:38
I’ve uodated it to the latest version
Giles
Participant
December 3, 2020 at 21:27
Sorry, it IS NOT WORKING on any browsers.
Let me know if we can fix this. It’s quite urgent again and very frustrating.
thanks
Giles
Participant
December 3, 2020 at 21:20
i think it;’s working on firefox now but not on chrome. i’ll do some more tests
Giles
Participant
December 3, 2020 at 21:18
do you think this is a bug? i have updated the theme so i thought this would all be working now
also, can you make sure i get an email notification. I don’t seem to be getting them so i have to login here all the time
