Mobile menu not working - by Giles - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 1 month ago ago by Robert Hall

  • Avatar: Giles
    Giles
    Participant
    February 4, 2021 at 00:06

    Hi, i can’t get the mobile menu working on mobile. I tried updating the theme and plugins but still no luck. Any ideas why this is?

    I did the same updates first with our test site and it seems to work here but not on the live site so I’m a little confused.

    Hopefully you can help. See login details for both sites in private content area

    Thanks,
    Giles

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2021 at 12:02

    Hi!

    It is probably Looks that the problem with the Mobile menu and cart button is caused by some an additional plugin on your site. Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then. Enable plugins one by one to find out which one causes the problem.

    Avatar: Giles
    Giles
    Participant
    February 4, 2021 at 12:16

    thnaks but the problem is this is a live site so i can’t really do that. it seems ok on the test site, which is an exact replica so could it be something else?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2021 at 17:49

    Hi

    Kindly check your website now menu and header cart is working absolutely fine in your website.

    Avatar: Giles
    Giles
    Participant
    February 5, 2021 at 01:17

    great, thank you. it seems to be working now.

    can i ask wha you did so i know if it happens again.

    thanks guys

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 5, 2021 at 11:11

    Hi

    we are glad to know that your issue is fixed. It is might be a cache issue.

    yes we are always here to provide you customer support in best possible way so feel free to contact us!

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