Slider not working after updates - by Giles

This topic has 6 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Robert Hall

  • Avatar: Giles
    Giles
    Participant
    February 4, 2021 at 00:15

    Hi – after i did the updates, i find that the slider on the homepage does not always load in firefox. See this blank area here https://prnt.sc/y72mof

    This seemed fine before i did the updates so is there maybe a new version I need to use? see private area for site details as i dont want this picked up in google.

    thanks,

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2021 at 06:25

    Hi

    We have checked your mentioned URL on both browser chrome and Firefox and slider is working absolutely fine, it is might be possible that some cache issue on your browser so we will recommend you kindly check your website after clear your browser cache. Let us know if you still facing any issue.

    Avatar: Giles
    Giles
    Participant
    February 4, 2021 at 11:08

    i’ve cleared my cache but i stil have problems with it. strange

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2021 at 12:07

    Hi

    We are sharing some highlighted screenshot with you that slider is working absolutely fine in your website kindly check it on different browser and on another system as well.

    https://prnt.sc/y9emza

    Avatar: Giles
    Giles
    Participant
    February 4, 2021 at 12:24

    thanks – i’ll do some more tests – maybe it’s something with my browser but i did delete all the temp files so it’s strange this is still happening

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 4, 2021 at 17:51

    Hi

    Yes it might be possible a browser or cache issue.

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