I would submit it next time when the problem is still there, but could you please tell me the expected time to check the problem? As the website is live.
Ftp Acess provided in the private area
Please contact administrator for this information.
Freelancer
Participant
April 27, 2021 at 09:49
I gave you the access, do you need the server credentials to make sure? or the file you had access to is enough?
Freelancer
Participant
April 26, 2021 at 11:29
The error log is empty. They say there are no errors in the log file.
But I did download the PHP-errorlog.txt file and upload it. to the private area so you can access it.
Please contact administrator for this information.
Freelancer
Participant
April 25, 2021 at 12:03
The problem is repeated, sometimes give a blank page or 500 internal server error or appear like in the screenshots.
Also when I try for example to save any change it gives me an internal server error message or keep loading forever, an example shown in the screenshots
I have followed the steps and cleared the cache many times until it solved. Is that would prevent the problem to happen again?
Freelancer
Participant
April 17, 2021 at 15:48
Could you review it again? The website is down
White on the web page, corrupted on the mobile page.
The error log is empty.
I need to clear the cache every couple of hours to solve the problem.
Freelancer
Participant
April 12, 2021 at 15:28
The categories now appear but:
01- The default menu becomes the categories, which are not supposed to be.
02-Categories word isn’t translated to Arabic Even it’s translated in WPML
Freelancer
Participant
April 12, 2021 at 00:46
Credentials edited
Please contact administrator for this information.
Freelancer
Participant
April 11, 2021 at 17:43
Hello, Any updates regarding the mentioned issue number 01?
Please contact administrator for this information.
Freelancer
Participant
April 8, 2021 at 14:01
Could you solve issue 1 until I got a reply from the support team?
Credentials are provided in the private area
Please contact administrator for this information.
3- I can make a test copy without a problem?
4- Okay, I will contact them
Freelancer
Participant
April 6, 2021 at 14:23
1) the link of FTP access: http://www.siteground.com
the credentials are in the private area content.
2) I get the 502 error and 500 error when I tap on the search bar of google chrome the link of http://www.tatera-qatar.com. Now that you have the access to the server, please feel free to check the error logs.
3) it is. for testing purposes.
4) I have fixed the shipping price in woocomerce to be a flat rate. I have defined it to be 35 RQ and later I had changed it to 50 RQ. O¡A client had made an order and the shipping price has suddenly turned to the older value (35 QR) !! Could you plz explain to me the reason?
Please contact administrator for this information.
Freelancer
Participant
April 6, 2021 at 09:51
I still get the 500 error.
Sorry, which file are you talking about?
Freelancer
Participant
April 5, 2021 at 12:22
1-I have sent you the credentials for this site https://tatera-qatar.com
The same problems happens also on http://ambixperfumes.com/
so please share with me how did you fix it, so I can fix it myself for the other site.
2- However I have disabled the plugins that make conflict, I get 502 error message from time time, could you explain the reason?
3- If I made a copy of the website on the same domain /test for example, does it affect the license for the theme or the plugins included?
Please contact administrator for this information.
Freelancer
Participant
April 4, 2021 at 13:10
1- I have disabled the third party plugin but the category nav just work on English, kindly see the screen shot.
Arabic Categories View: https://paste.pics/C3L7V
English Categories View: https://paste.pics/C3LQ0
