Page 971 – 8theme.com

Forum Replies Created

Viewing 30 posts - 29,101 through 29,130 (of 31,366 total)

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Eva Kemp

Participant

July 22, 2014 at 17:01

Hello,

Could we also have wp-admin panel credentials?
Thank you.

Regards,
Eva Kemp.

#10446 Copied In reply to: Change text of READ MORE buttons or Request for Spanish .pot file

Eva Kemp

Participant

July 22, 2014 at 16:59

I’ve checked Wishlist button with many products on your site and haven’t seen the error. According to the error you were getting “headers already sent by (output started at /home/karissma/public_html/wp-content/plugins/yith-woocommerce-wishlist/yith-wcwl-ajax.php:47)” – the problem occurs in yith-wcwl-ajax.php file. You may check it or contact Wishlist plugin developer.

Regards,
Eva Kemp.

#10445 Copied In reply to: Add product to Wishlist error message

Eva Kemp

Participant

July 22, 2014 at 16:46

Hello,

Your site is under maintenance mode, so we’re unable to view it. Please provide us with wp-admin panel in Private Content.

Regards,
Eva Kemp.

#10444 Copied In reply to: Second Subcategory

Eva Kemp

Participant

July 22, 2014 at 16:17

Hello,

Could you please specify how we can replicate the problem as the site is loading fine on our site? Have you checked it with another browser?
Thank you.

Regards,
Eva Kemp.

#10440 Copied In reply to: Add product to Wishlist error message

Eva Kemp

Participant

July 22, 2014 at 16:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

#10438 Copied In reply to: WPML + Theme option text area and text field

Eva Kemp

Participant

July 22, 2014 at 14:53

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#10433 Copied In reply to: Mobile Navigation and Logo Overlay

Eva Kemp

Participant

July 22, 2014 at 14:41

Sorry, but without FTP access we can’t investigate the problem. Perhaps you’re using some control panel at your hosting provider. You can provide us with the access to it.

Regards,
Eva Kemp.

#10431 Copied In reply to: Admin bar lost on top of page

Eva Kemp

Participant

July 22, 2014 at 13:49

Hello,

Please provide us with FTP credentials to check the issue further.
Thank you.

Regards,
Eva Kemp.

#10425 Copied In reply to: Admin bar lost on top of page

Eva Kemp

Participant

July 22, 2014 at 12:19

Hello,

1. The default values are:
Product Images Width: 500px
Product Images Height: 700px
Product Thumbnails Width: 120px
Product Thumbnails Height: 130px
I’ve checked and product image is displayed in the middle on preview. Could you please clarify with more details and show us a screenshot?

2. To remove the second “Add to wishlist” button you need go to Woocommerce > Settings > Wishlist tab > select “Use shortcode” for Position field.

3. We’ve tested your site speed with our theme and it is loaded in 3.14s and with default theme its load time is 11.28s, even slower than with our theme.
So we recommend you to ask you hosting provider regarding this issue.

Regards,
Eva Kemp.

#10421 Copied In reply to: Few things

Eva Kemp

Participant

July 22, 2014 at 11:59

Hello,

There is some mistake in the functions.php file of the child theme. I’ve just tested Text element without this file and it has been loaded fine.
So please check the code in the file attentively.

Regards,
Eva Kemp.

#10419 Copied In reply to: Cannot edit text block

Eva Kemp

Participant

July 22, 2014 at 11:50

Hello,

We recommend you to disable 3rd-party plugins one by one to check if some is causing the issue. There may be some conflict between our theme and one of the plugins.

Regards,
Eva Kemp.

#10415 Copied In reply to: Admin bar lost on top of page

Eva Kemp

Participant

July 22, 2014 at 11:37

Hello,

On our demo we have subcategories added under the category submenu, like:

Not like you have submenus currently. So if you wish to have the same menu like on the demo you need create subcategories as well. Otherwise you have to customize it with columns.

Regards,
Eva Kemp.

#10414 Copied In reply to: Problem with css style on fullwidth menus

Eva Kemp

Participant

July 21, 2014 at 21:21

Hello,

I’ve imported LayerSlider to your home page. Please check it.
On our demo site we used “8theme – Subcategories List” widget in Appearance > Widgets > “Product Page sidebar” widget area. Please read our documentation:
https://www.8theme.com/demo/docs/blanco/index.html#!/widgets
It will work for the page which you selected as Shop page in Woocommerce > Settings > Products tab > Product Archive / Shop Page field.

Regards,
Eva Kemp.

#10374 Copied In reply to: WordPress 3.9 Upgrade LayerSlide not function & "enable your JavaScript" notice

Eva Kemp

Participant

July 21, 2014 at 21:08

Hello,

I’ve just checked each product you’ve added in admin panel and only for one “BLACK PUMP WITH GOLD LINE BY QUPID” cross-sells are selected, but you didn’t set up-sells and cross-sells for other products:

I’ve checked that product and cross-sells are displayed fine on the Cart page:

So you need add upsells for the products you need.

Could you please show a screenshot where you want to add the text on the Checkout page?

Regards,
Eva Kemp.

#10373 Copied In reply to: Cross Sells and Up sells not working

Eva Kemp

Participant

July 21, 2014 at 20:54

Hello @BaggityBags,

Please provide us with wp-admin panel credentials in Private Content to check the issue.

Regards,
Eva Kemp.

#10371 Copied In reply to: WordPress 3.9 Upgrade LayerSlide not function & "enable your JavaScript" notice

Eva Kemp

Participant

July 21, 2014 at 20:52

Hello,

Unfortunately we don’t guarantee full compatibility of 3rd-party plugins with our theme. Please take our apologies.

Regards,
Eva Kemp.

#10369 Copied In reply to: Brand in Sidebar Product Page

Eva Kemp

Participant

July 21, 2014 at 20:50

Hello,

Perhaps Wishlist plugin has conflicts with some 3rd-party plugins. Try To disable one by one to find it out.
Also please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#10368 Copied In reply to: Add product to Wishlist error message

Eva Kemp

Participant

July 21, 2014 at 15:07

Hello,

Please try to change permissions for js_composer folder in wp-content/plugins directory as there is 404 error for VC plugin which means you’ve not uploaded all files or you need to change permissions.
Otherwise please provide us with FTP access.
Thank you.

Regards,
Eva Kemp.

#10329 Copied In reply to: Visual Composer not enabled in TheLeader v1.5

Eva Kemp

Participant

July 21, 2014 at 14:20

Hello,

Sorry, but we don’t see the Private Content message. Where have you sent it to?
Please insert it in Private Content box at this forum. Nobody will see it except of our administrators.

Regards,
Eva Kemp.

#10327 Copied In reply to: Visual Composer not enabled in TheLeader v1.5

Eva Kemp

Participant

July 21, 2014 at 14:17

Hello,

Do you wish to style only the text block or the whole content?

Regards,
Eva Kemp.

#10326 Copied In reply to: Body Margin

Eva Kemp

Participant

July 21, 2014 at 14:11

Hello,

In this case we recommend you to create a ticket at https://support.8theme.com/ and our specialists will look into this issue more deeply. Don’t forget to provide your credentials to FTP and wp-admin panel in the ticket.
Thank you.

Regards,
Eva Kemp.

#10324 Copied In reply to: Conflict with Royal Slider

Eva Kemp

Participant

July 21, 2014 at 14:08

Yes, please, send wp-admin credentials to us in Private Content to check the issue.
Thank you.

Regards,
Eva Kemp.

#10323 Copied In reply to: Visual Composer not enabled in TheLeader v1.5

Eva Kemp

Participant

July 21, 2014 at 13:32

Hello,

We’ve sent the archive with a new version of Visual Composer to your email address. Please check it.

Regards,
Eva Kemp.

#10312 Copied In reply to: Visual Composer not enabled in TheLeader v1.5

Eva Kemp

Participant

July 21, 2014 at 13:25

Hello,

Please read this article http://codex.wordpress.org/Child_Themes and check if you’ve done everything correctly.
Also please provide us with FTP/wp-admin panel credentials.
Thank you.

Regards,
Eva Kemp.

#10308 Copied In reply to: Cannot edit text block

Eva Kemp

Participant

July 21, 2014 at 13:09

To update the Visual Composer plugin you need re-download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find another archive Legenda_v2.2.zip, extract it as well and open this folder “legenda”. The plugins are placed inside of legenda folder under framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Eva Kemp.

#10306 Copied In reply to: Visual Composer not enabled in TheLeader v1.5

Eva Kemp

Participant

July 21, 2014 at 08:16

Hello,

Please check woocommerce documentation if you’ve done everything correctly: http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/
If there are still problems please provide us with wp-admin panel credentials in Private Content and the link where upsells should be displayed.
Thank you.

Regards,
Eva Kemp.

#10271 Copied In reply to: Cross Sells and Up sells not working

Eva Kemp

Participant

July 21, 2014 at 08:10

Hello,

404 error means you don’t have custom.css file. Here you can watch the tutorial how to create it.
“Uncaught SyntaxError” means you’ve made some syntax error in the code. Please check it more carefully.

Regards,
Eva Kemp.

#10268 Copied In reply to: Conflict with Royal Slider

Eva Kemp

Participant

July 21, 2014 at 08:06

Hello,

Unfortunately there is a bug with frontend editor in our theme. We recommend you to use backend editor instead. Sorry. We’ve taken this issue into our account and it should be fixed in future updates.

Regards,
Eva Kemp.

#10267 Copied In reply to: Visual Composer frontend load issue

Eva Kemp

Participant

July 20, 2014 at 19:56

Hello,

I’ve just checked Text element in your admin panel and haven’t found any issues. It took some time to load but it was loaded successfully.
You may also upldate the VC plugin to the latest 4.2.3 version. To do this you need re-download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find another archive Legenda_v2.2.zip, extract it as well and open this folder “legenda”. The plugins are placed inside of legenda folder under framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Eva Kemp.

#10243 Copied In reply to: Cannot edit text block

Eva Kemp

Participant

July 20, 2014 at 08:54

Hello,

The error “Uncaught TypeError: undefined is not a function” is in the file wp-content/plugins/js_composer/assets/js/js_composer_front.js (line 236).
Try to replace the code as you said.
Let us know if you need more help.

Regards,
Eva Kemp.

#10238 Copied In reply to: Conflict with Royal Slider
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Viewing 29,130 results - 29,101 through 29,130 (of 31,366 total)

Viewing 30 posts - 29,101 through 29,130 (of 31,366 total)

← 1 2 3 … 970 971 972 … 1,044 1,045 1,046 →

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