Forum Replies Created

Viewing 30 posts - 28,771 through 28,800 (of 31,382 total)
1 2 3 … 959 960 961 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:18

    Hello,

    Please create a ticket and our developers will look into this issue more deeper.
    Thank you.

    Regards,
    Eva Kemp.

    #11872 Copied In reply to:
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:16

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #11870 Copied In reply to: Top Hidden Panel
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:15

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content to check the issue.
    Thank you.

    Regards,
    Eva Kemp.

    #11869 Copied In reply to: Your theme does not declare eCommerce Product Catalog support
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:14

    Hello,

    You need edit “Prefooter Area” in Appearance > Widgets. Just drag the desired widgets into this area.

    Regards,
    Eva Kemp.

    #11868 Copied In reply to: change text on footer section
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:09

    Hello @walkerpark,

    As I see you still have old theme version.
    Please update it to the latest one – 2.9.2
    https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    #11867 Copied In reply to: Add to cart button gone on variable products
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 08:02

    Hello,

    Could you please clarify what exactly you want to edit?
    Do you wish to change the links for languages?
    If you want to use some widget in top header area you can insert it into “Place in header top bar” widget area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    #11864 Copied In reply to: Edit Toplinks area?
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 07:57

    Hello @tommyrockett,

    The new version of VC plugin have been sent to your email address. Please check it.

    Regards,
    Eva Kemp.

    #11863 Copied In reply to: Visual composer problems – update plugin?
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 07:56

    Hello,

    Please provide us with your site and wp-admin panel credentials in Private Content.
    Thank you.

    Regards,
    Eva Kemp.

    #11862 Copied In reply to: Mobile Version Link at Bottom of Page Option
    Avatar: Eva
    Eva Kemp
    Participant
    August 6, 2014 at 07:52

    Hello,

    There is a bug in the theme and VC. Please add the image link img_link="your_link_to_the_image" into the VC shortcode via classic editor.

    Regards,
    Eva Kemp.

    #11861 Copied In reply to: Single images won't link
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 22:01

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #11830 Copied In reply to: Team members
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 21:23

    Dear @catlynngriffith,

    Thank you for the credentials.
    I’ve installed the theme, you can check it http://www.nextgennutritionals.com/
    As I’ve told you the reason was you provided us with wrong FTP account (for this subfolder http://www.nextgennutritionals.com/nextgennutritionals/)
    Please pay attention: in public_html folder you have “nextgennutritionals” subfolder (url is http://www.nextgennutritionals.com/nextgennutritionals/ ) and you were trying to install the theme there, but were checking wp-admin of nextgennutritionals.com.
    You need ask your host for the correct FTP details for the site nextgennutritionals.com, not for nextgennutritionals.com/nextgennutritionals which you were using.

    Now you can proceed working on your site. Don’t forget to refer to our documentation if you have some questions: https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

    Regards,
    Eva Kemp.

    #11827 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 20:19

    Hello @catlynngriffith,

    Are you using any control panel at your hosting provider? May we have access to it?
    Thank you.

    Regards,
    Eva Kemp.

    #11825 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 18:55

    Hello,

    You’ve provided us with FTP account for nextgennutritionals@nextgennutritionals.com, which means we’ll manage this site with subfolder: http://www.nextgennutritionals.com/nextgennutritionals/
    Please check ttp://www.nextgennutritionals.com/nextgennutritionals/wp-admin if there is legenda theme in Appearance > Themes.

    Regards,
    Eva Kemp.

    #11823 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 18:40

    Hello,

    You can change the banners in wp-admin panel > Pages > Home page as described in our documentation:
    https://www.8theme.com/demo/docs/xmarket/index.html#!/demo_data_installation > Home page

    Regards,
    Eva Kemp.

    #11822 Copied In reply to: Change Promo Banner and Demo Camera
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 18:37

    Hello,

    Where have you sent it to? Please write the credentials on this forum in Private Content. It will be visible to administrators only.

    Regards,
    Eva Kemp.

    #11821 Copied In reply to: Responsive not working.
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 17:33

    Hello @bazzer7rose,

    Please provide us with FTP and wp-admin panel details in Private Content and we’ll check the issue.
    Thank you.

    Regards,
    Eva Kemp.

    #11816 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 17:31

    Hello,

    Please specify to what exactly you want to change banners and show us a screenshot of “Demo Camera” you want to change as well.
    Thank you.

    Regards,
    Eva Kemp.

    #11815 Copied In reply to: Change Promo Banner and Demo Camera
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 16:08

    Hello @catlynngriffith,

    As I see memory limit value is the same:

    Please contact your host to increase it.

    Regards,
    Eva Kemp.

    #11812 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 14:49

    Hello,

    The problem is caused by memory limit. You need increase it at your hosting provider. Please contact them and ask to change memory limit value.

    Regards,
    Eva Kemp.

    #11807 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 13:46

    Hello @catlynngriffith,

    Sorry, but login credentials are incorrect. Please check them. Also please provide us with the site URL as well.
    Thank you.

    Regards,
    Eva Kemp.

    #11800 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 13:02

    Hello,

    The script file that calls ajax is wp-content/themes/theleader/js/etheme.js.
    If you experience problems after making changes to the file please create a ticket at http://support.8theme.com/ and our developers will investigate it further.
    Thank you.

    Regards,
    Eva Kemp.

    #11797 Copied In reply to:
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 12:59

    Could you please clarify?
    Are you trying to change the height of the header?
    Thank you.

    Regards,
    Eva Kemp.

    #11796 Copied In reply to: Navigation Padding / Margin
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 12:22

    You’re welcome.

    Regards,
    Eva Kemp.

    #11793 Copied In reply to: JavaScript not load
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 11:12

    Hello,

    In this case we recommend you to contact our developers at https://support.8theme.com/ and they will look into your issue. Don’t forget to provide them with FTP/wp-admin panel credentials in the ticket.

    Regards,
    Eva Kemp.

    #11786 Copied In reply to: JavaScript not load
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 11:09

    Hello @catlynngriffith,

    Please provide us with FTP and wp-admin panel credentials in Private Content.
    Also please upload the theme archive (legenda_v2.2.zip) to the themes folder via FTP.

    Regards,
    Eva Kemp.

    #11784 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    August 5, 2014 at 11:02

    Hello,

    Please use this code for fixed header manu:

    .fixed-header .menu > li .nav-sublist-dropdown .container > ul > li a {
   height: 40px;
   padding-top: 7px;
}

    Regards,
    Eva Kemp.

    #11783 Copied In reply to: Navigation Padding / Margin
    Avatar: Eva
    Eva Kemp
    Participant
    August 4, 2014 at 21:23

    Hello,

    You’re welcome.
    Yes, you’re right.

    Enjoy your work!

    Regards,
    Eva Kemp.

    #11759 Copied In reply to: Star rating not working
    Avatar: Eva
    Eva Kemp
    Participant
    August 4, 2014 at 16:31

    Hello,

    Have you recovered functions.php file? If no, please provide us with FTP and wp-admin panel cerdentials in Private Content. Concerning the custom fields for a single product you need contact Woocommerce support. They should give you some advice.

    Regards,
    Eva Kemp.

    #11738 Copied In reply to: Adding custom field to product details
    Avatar: Eva
    Eva Kemp
    Participant
    August 4, 2014 at 14:39

    Hello,

    You need add this code in custom.css:

    .page-heading h1 {
    display: none;
}

    Please note the title will be removed from all pages, not only on Contact page.

    Regards,
    Eva Kemp.

    #11733 Copied In reply to: Navigation Padding / Margin
    Avatar: Eva
    Eva Kemp
    Participant
    August 4, 2014 at 14:25

    I’ve added the following code into custom.css file:

    p.stars span a.active {
    background: url('woocommerce/images/star.png') repeat-x scroll left -32px transparent !important;
}

    Please check rating stars now.

    Regards,
    Eva Kemp.

    #11732 Copied In reply to: Star rating not working
  • 1 2 3 … 959 960 961 … 1,045 1,046 1,047
    Viewing 28,800 results - 28,771 through 28,800 (of 31,382 total)
Viewing 30 posts - 28,771 through 28,800 (of 31,382 total)
1 2 3 … 959 960 961 … 1,045 1,046 1,047

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