Forum Replies Created

Viewing 30 posts - 28,051 through 28,080 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 14:35

    Hello,

    In this case we recommend you to create a ticket at https://support.8theme.com/ and our developers will investigate all issues.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 14:29

    Hello,

    We’re glad you managed to fix the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 14:24

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 14:21

    Hello,

    I’ve enabled Nice Scroll and added the following code into custom.css file:

    .nicescroll-rails, .nicescroll-rails div {
        width: 10px !important;
    }

    Please check the scroll bar now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:52

    Hello,

    As wp-blog-header.php is WordPress file, not our theme, we recommend you to contact WordPress support. They should advise you some solution.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:49

    You’re welcome.
    Thank you for your understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:48

    Hello,

    Please use this code in custom.css file:

    .content-box {
        border: 1px solid #000 !important;
    }
    

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:44

    Hello,

    Unfortunately, we don’t have such feature for desktop layout. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:41

    Hello,

    So, do you still have problems?
    If so please provide us with wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:40

    Hello,

    You don’t have image url written in the menu. You should write image path in the description and URL fields as written in our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:31

    Hello,

    Sorry, but for now we have only 4.3.3 version of Visual Composer plugin.
    Please provide us with FTP and wp-admin panel credentials and we’ll update them for you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:26

    Hello,

    After which actions are you getting these issues?
    Please note that up this problem can be caused by using the automatic update when you don’t have enough disk space. If that is the case, free up some space on your server, then upgrade WordPress or theme to the latest version manually.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:21

    Hello,

    I’ve just tried to open Editor in wp-admin panel > Appearance and got this error:
    Fatal error: Out of memory (allocated 88866816) (tried to allocate 32 bytes) in /homepages/31/d531687296/htdocs/wp-content/plugins/sitepress-multilingual-cms/lib/xml2array.php on line 34
    Please contact your hosting provider and ask them in increase memory limit.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:12

    Hello,

    Do you have Nice Scroll option disabled? It’ll make scroll bar wider.
    If it’s not what you need please provide us with the link to your site and show a screenshot what you want to change.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 13:08

    Hello,

    Have you written “Maximum number of brands to display” in the settings for Brands element in VC?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 12:57

    Hello,

    In this case we recommend you to create a ticket at https://support.8theme.com/ and our developers will assist you on resolving this issue.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 12:50

    Hello,

    Sorry, but this required additional customization which isn’t for free. Unfortunately our developers are unable to assist on such issues due to a lot amount of work.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 11, 2014 at 12:27

    Hello,

    If you want to use the template you showed on the link you need install Corporate One page demo in Theme Options > Import/Export.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 21:02

    Hello,

    Please provide us with wp-admin panel and FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:58

    Hello,

    We’re unable to access your site getting 403 error.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:53

    We’ve reuploaded the files. Please check the site again.
    Let us know if further assistance is needed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:33

    Hello,

    I’ve imported the slider sample for you. Please check home page now. Site background option in Color Scheme menu works only for Boxed layout (you can change it Theme Options > General > Site Layout).
    If you want to change background color for wide layout you need add much code in custom.css file:

    .container_footer_bg, .footer_container {
        background-color: #fff !important;
    }
    .wide .wrapper {background: none repeat scroll 0% 0% #FFF;}
    .footer_title {
        color: #000;
    }
    .header-type-variant4.header-bg {
        background: none repeat scroll 0% 0% #FFF !important;
    }

    I’ve checked the logo information and its dimensions are 258px × 92px: http://imgur.com/c7Uq9Bq

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:13

    Hello,

    You’re welcome.

    As I see there are comments on blog page and are visible after some posts:

    For example, check this post http://cgaxis.com/round-brown-sunshade-umbrella-for-free-cgaxis/

    Please clarify your issue with review products.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:08

    Hello,

    You need edit the file wp-content/themes/idstore/page.php to add yoast breadcrumbs.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 20:02

    Hello,

    As I see you have a lot of 3rd-party plugins installed.
    Please deactivate them one by one to find out which one is causing the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 19:56

    Hello,

    If you’ve already have SSL certificate installed then you need change all http links to https. These articles may help you:
    http://wordpress.org/support/topic/how-to-change-http-to-https-links
    https://managewp.com/wordpress-ssl-settings-and-how-to-resolve-mixed-content-warnings
    https://www.letuslook.org/linux/redirect-http-to-https/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 18:42

    Hello,

    Did you make any changes in the theme files? If so they will be lost, but not your content.
    Please provide us with FTP access and create a back up of the site and database. After you’ve make a back up please confirm that we can reupload original theme files.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 18:37

    Hello,

    Please provide us with the link to your site.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 18:27

    Hello,

    Please try to use this code in custom.css file:
    .menu-main-menu-spanish0-container {float: none !important;}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    September 9, 2014 at 16:41

    Hello,

    You had wrong code written, I’ve replaced it with this one:

    .menu > ul > li > a {font-size: 40px !important}
    .span4.header-phone {font-size: 40px !important}

    Please check the changes now.
    Your logo image is fullsized. Do you mean it’s scaled in the fixed header when scrolling?
    Also I’ve changed background color from Dark to Light in Theme Options > Color Scheme > Main Color Scheme.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 28,051 through 28,080 (of 31,382 total)
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