Forum Replies Created

Viewing 30 posts - 27,331 through 27,360 (of 31,382 total)
1 2 3 … 911 912 913 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 14:55

    Hello,

    You can try changing the responsive size in wp-content/themes/royal/framework/theme-functions.php file (line 859).

    Thank you.
    Regards,
    Eva Kemp.

    #17823 Copied In reply to: Main menu disappears too early, at about 1200px
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 14:34

    Hello,

    We’re sorry to hear you want to leave.
    Could you please specify what issues and difficulties you’re experiencing with our theme?
    We’ll provide you the assistance.

    Thank you.
    Regards,
    Eva Kemp.

    #17821 Copied In reply to: I want full refund
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 12:56

    Hello,

    Your server is still showing the error while uploading large number of files, that’s why we had to divide import file into several parts. After that separate files were uploaded successfully.
    If you install the theme for some client and his server has the same settings as yours, then he may find the same problem with data import.
    Also please note if you’re going to use the theme for several domains, then you have to buy a theme license for each domain.

    Thank you.
    Regards,
    Eva Kemp.

    #17804 Copied In reply to: Essential Grid integration issue
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 11:34

    Hello,

    Please provide us with FTP login details.

    Thank you.
    Regards,
    Eva Kemp.

    #17795 Copied In reply to: Appearance on mobile
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 11:27

    Hello,

    To remove all search results except of products you should edit wp-content/themes/legenda/framework/theme-functions.php file, remove the code starting from the line 1570 to 1630.

    Thank you.
    Regards,
    Eva Kemp.

    #17793 Copied In reply to: Limit Search to Products Only
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 11:17

    Hello,

    Please provide us with FTP credentials as well.
    Thank you.

    Regards,
    Eva Kemp.

    #17792 Copied In reply to: LEGENDA – WOOCOMMERCE waiting update but break my LINK
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 11:08

    Hello,

    Please confirm you have a back up of the site and we’ll update the theme to the latest version for you.

    Thank you.
    Regards,
    Eva Kemp.

    #17791 Copied In reply to: Promo pop-up doesn't work
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 11:00

    Hello,

    As I see you haven’t imported custom.css from the back up.
    Please do this and check the site after that.

    Thank you.
    Regards,
    Eva Kemp.

    #17789 Copied In reply to: Product Descriptions are in the sidebar
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 10:58

    Hello,

    Please provide us with the direct link of your site page where you see a problem.
    Also please provide us with wp-admin panel access.

    Thank you.
    Regards,
    Eva Kemp.

    #17788 Copied In reply to: The "Recent Works" shortcode not working in Firefox
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 10:56

    Hello,

    Please update the theme to the latest version 3.5 and check contact form after that.

    Thank you.

    Regards,
    Eva Kemp.

    #17787 Copied In reply to: IDStore Contact form issues.
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 10:53

    Hello,

    Sorry but the credentials to FTP account are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #17786 Copied In reply to: The store pagenation doesn't work, & checkout page is broken
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 10:27

    Hello @strandcreative,

    Our theme is compatible with WordPress 4.0 version.
    Did you update the theme to the latest version 2.9.3?
    Please do this.

    If there are still problems after update please provide us with FTP and wp-admin panel credentials.

    Thank you.

    Regards,
    Eva Kemp.

    #17783 Copied In reply to: Single Product Page How to add "Reviews" section?
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 00:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #17733 Copied In reply to: Centering Logo
    Avatar: Eva
    Eva Kemp
    Participant
    October 1, 2014 at 00:05

    Hello,

    Could you please specify where the file is located?

    Thank you.
    Regards,
    Eva Kemp.

    #17732 Copied In reply to: Blank page on Lawyer One Page demo template
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:50

    Hello @Fred,

    I’ve updated the theme.
    Please check it now and clear browser cache before.

    Regards,
    Eva Kemp.

    #17730 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:41

    Hello @joekustom,

    Please provide us with the login details to wp-admin panel and FTP in Private Content to check.

    Thank you.
    Regards,
    Eva Kemp.

    #17728 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:36

    Hello,

    We’ve recently released a new theme version – 2.4.1, where the bug is fixed. Please update theme to the latest version.

    Thank you.
    Regards,
    Eva Kemp.

    #17727 Copied In reply to: CART IS NOT WORKING PROPERLY W/ LEGENDA
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:35

    Hello,

    I’ve reupdated the theme.
    Please check it.

    Regards,
    Eva Kemp.

    #17726 Copied In reply to: I have installed the theme and my store is broken
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:32

    Hello,

    Please use this code:

    .woocommerce table.cart a.remove:before, .woocommerce #content table.cart a.remove:before, .woocommerce-page table.cart a.remove:before, .woocommerce-page #content table.cart a.remove:before {
  color: #F00 !important;
}

    Regards,
    Eva Kemp.

    #17725 Copied In reply to: "Your Account" customizations
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:27

    Hello,

    We’re glad you managed to fix it.

    Enjoy your work!

    Regards,
    Eva Kemp.

    #17723 Copied In reply to: Add To Cart Problem
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:25

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #17722 Copied In reply to: Fatal Error
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:24

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #17721 Copied In reply to: "buy" button is missing!
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:23

    Hello,

    We’re glad you’ve found the solution.
    If there are any questions feel free to ask us.

    Regards,
    Eva Kemp.

    #17720 Copied In reply to: Updated to 2.4.1 Category Headers Now Not Displaying
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:20

    Hello,

    How to create banners as on the Home page you can read in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/demo_data_installation > Home Page.
    How to create footer is described here: https://www.8theme.com/demo/docs/blanco/index.html#!/widgets

    Thank you.
    Regards,
    Eva Kemp.

    #17719 Copied In reply to: Editing Footers and Banners
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:08

    Hello,

    Could you please clarify your question with more details?
    Thank you.

    Regards,
    Eva Kemp.

    #17718 Copied In reply to: How can I add video to homepage and product tabs
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:07

    Hello,

    If you have a back up you need copy custom.css file into wp-content/themes/blanco directory via FTP.

    Regards,
    Eva Kemp.

    #17717 Copied In reply to: Theme Update caused major Website Issues
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:05

    Hello,

    Did you make back up before update?
    You may contact your hosting provider and ask if they have a back up of the recent dates.

    Regards,
    Eva Kemp.

    #17715 Copied In reply to: Change font color to black, make font Arial and Add Bullets in Product Descripti
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:02

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #17714 Copied In reply to: The store pagenation doesn't work, & checkout page is broken
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 23:00

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #17713 Copied In reply to: I can't change Title & Description
    Avatar: Eva
    Eva Kemp
    Participant
    September 30, 2014 at 22:56

    Hello,

    You have 2 idstore folders in themes directory. Please remove one of them and update the theme to the latest version 3.5, just overwriting the files of the old version.

    Thank you.
    Regards,
    Eva Kemp.

    #17712 Copied In reply to: Bugs when updating
  • 1 2 3 … 911 912 913 … 1,045 1,046 1,047
    Viewing 27,360 results - 27,331 through 27,360 (of 31,382 total)
Viewing 30 posts - 27,331 through 27,360 (of 31,382 total)
1 2 3 … 911 912 913 … 1,045 1,046 1,047

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