Forum Replies Created

Viewing 30 posts - 27,121 through 27,150 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 14:56

    Hello,

    Please check if file_get_contents() function is enabled in the server configuration. It caused problems with default import. Also the reason may be because allow_url_fopen is set to off, but should be enabled.
    Please contact your hosting provider regarding this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 14:54

    Hello,

    I’ve just deactivated all plugins except of Revolution Slider and Visual Composer and VC editor has started working correctly.
    So there is incompatibility between some plugin and Visual Composer.
    We recommend you to disable plugins one by one to check which one is causing the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 14:27

    Hello,

    You’ve created .po file incorrectly.
    Please read our documentation carefully: https://www.8theme.com/demo/docs/royal/#!/0_how_to_translate

    Also please note WPLANG is deprecated (https://core.trac.wordpress.org/changeset/29630) in new WordPress version. Use $locale=’nl_NL'; instead. It’s also described in our instruction.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 14:22

    Hello,

    There were problems with fonts.
    I’ve added the following code into .htaccess file:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    Please check the site now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 13:58

    Hello,

    Please check if file_get_contents() function is enabled in the server configuration. It caused problems with default import. Also the reason may be because of allow_url_fopen is set to off. It should be enabled as well.
    Please contact your hosting provider regarding this issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 13:55

    Hello,

    You can upload a screenshot to some image storage, for example http://imgur.com/ .

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 13:16

    Hello,

    The problem was you had “allow_url_fopen” function disabled on the server.
    I’ve enabled it via .htaccess file and installed Beauty One Page successfully.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:58

    Hello,

    Sorry but this requires additional customization and is a paid service.
    Unfortunately our developers are unable to assist on this issue currently due to a lot amount of work. Please take our apologies.
    You may try to add the links using Text widget in “Place in header top bar” area in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:42

    Hello,

    Could you please clarify with more details what icons you want to display? Please show us a link or a screenshot.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:39

    Hello,

    Please provide us with the login details to wp-admin panel and FTP to check the issue.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:37

    Hello,

    Please provide us with the link to your site and correct wp-admin panel credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:35

    Hello,

    We’ve fixed the issue with the chat.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:16

    Hello,

    4. You can change the copyright via Appearance > Widgets > Footer Copyright area. Drag your own widget or Text widget into there.
    5. Payment logo can be changed in Appearance > Widgets > Footer Links. Add your text using Text widget.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 12:10

    Hello,

    As those icons are added via shortcode you can change them in the file wp-content/themes/roya//framework/shortcodes.php (from line 1729).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 11:50

    Hello @jwezenberg,

    Those words can be found in .po file in wp-content/themes/royal/languages.
    Please provide us with wp-admin panel and FTP credentials to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 11:47

    Hello,

    Please try to use this code instead:

    @media (max-width: 480px) {.wp-picture img {
    padding-top: 10px !important;
    }}

    Also check if you enabled custom.css in Theme Options > Custom CSS.

    If it doesn’t help please provide us with the correct details to wp-admin panel as the previous ones don’t work.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 11:42

    Hello,

    Sorry, but I don’t see any problems on the site:
    Have you tried clearing the cache in all browsers?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 11:26

    Hello,

    You can remove the title and breadcrumbs using this code in custom.css file:

    .title, .woocommerce-breadcrumb {
        display: none;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 11:19

    Hello,

    Sorry, but the issue is with SSL certificate that you installed not with the theme. The warning “Owner: This website does not supply ownership information” means that the SSL certificate does not specify the organisation that owns it. Also the problem may be caused by the reason you didn’t change all http links in the files to https.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 10:42

    Hello,

    1. Here you can watch the tutorial how to update theme. Don’t forget to create a back up of your files and database.

    2. You can create back up with the tools you have at your hosting company.
    You should contact them and ask how to make a back up.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 6, 2014 at 10:16

    Hello,

    Please provide us with the login details to wp-admin panel and FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 20:11

    Hello,

    You can translate “Add to Cart” button in .po file in wp-content/plugins/woocommerce/i18n/languages directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:50

    Hello,

    Could you please specify what icons can’t be seen? I’ve just checked your site not being logged in and all icons are visible.
    Please show us a screenshot.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:43

    Hello,

    Please provide us with the link of the page for which you want to change background color.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:42

    Hello,

    You can disable search form in Theme Options > Header > Enable Search form in Header > Off.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:41

    Hello,

    Please specify what exactly you want to make full width as there is no direct option in our theme.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:39

    Hello,

    Please add this code in custom.css file:

    @media (max-width: 480px) {.wp-picture img {
    padding-top: 10px;
    }}

    To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory and enable it in Theme Options > Custom CSS.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:32

    Hello,

    1. Are you trying to edit the page with frontend editor? If so there may be some difficulty because home page has many “heavy” elements. We recommend you to use backend editor of Visual Composer instead.

    2. You can translate the theme following the instruction in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/0_how_to_translate

    3. To make logo bigger you need add this code in custom.css file:

    .header-logo img {
        max-width: 400px !important;
        margin-left: -30px !important;
    }

    To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory and enable it in Theme Options > Custom CSS.

    4. To make payment images bigger use the following code in custom.css:

    .copyright .copyright-payment img {
        width: 400px !important;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:19

    Hello @jwezenberg,

    You can hide those links using this code in custom.css file:

    .languages-area {
        display: none !important;
    }

    To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory and enable it in Theme Options > Custom CSS.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 5, 2014 at 19:10

    Hello,

    I’ve imported Restaurant demo page for you.
    If you want to make changes to the home page you need edit it in Pages > Restaurant page.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 27,121 through 27,150 (of 31,382 total)
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