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Problem with importing theme demo - by ntvmdbe

This topic has 15 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

ntvmdbe

Participant

October 6, 2014 at 11:14

I’ve installed wordpress 4.0, the Royal theme and all the required/suggested plugins.
I want to use the spa one page demo but when I try to import the demo data I get a bunch of errors

Failed to import product_tag awesome
Failed to import product_tag bag
Failed to import product_tag blue
Failed to import product_tag close
Failed to import product_tag coat
Failed to import product_tag dress
Failed to import product_type external
Failed to import product_type grouped
Failed to import product_tag jacket
Failed to import brand Jornal
Failed to import product_tag large
Failed to import product_tag medium
Failed to import brand Pixemels
Failed to import product_tag rating
Failed to import product_tag red
Failed to import product_tag sale
Failed to import product_tag sandals
Failed to import product_tag shirt
Failed to import product_type simple
Failed to import product_tag small
Failed to import brand Solwerson
Failed to import brand Summerly Days
Failed to import product_type variable
Failed to import brand Vichario
Failed to import product_cat ACCESSORIES
Failed to import product_cat FOOTWEAR
Failed to import product_cat Furniture
Failed to import product_cat Handbags
Failed to import product_cat Jeans
Failed to import product_cat JEWELLRY
Failed to import product_cat MEN
Failed to import product_cat UNDERWEAR
Failed to import product_cat WOMEN
Failed to import “NICE DRESS”: Invalid post type product
Failed to import “NICE DRESS”: Invalid post type product
Failed to import “NICE DRESS”: Invalid post type product
Failed to import “NICE DRESS”: Invalid post type product
Failed to import “NICE RING”: Invalid post type product
Failed to import “FASHION DEMO ACCESSORIES”: Invalid post type product
Failed to import “FASHION DEMO ACCESSORIES”: Invalid post type product
Failed to import “FASHION DEMO ACCESSORIES”: Invalid post type product
Failed to import “FASHION DEMO ACCESSORIES”: Invalid post type product

Can you help me to install the demo?

Please, contact administrator
for this information.

#18437 Copied

14 Answers

Eva Kemp

Support staff

October 6, 2014 at 13:58

Hello,

Please check if file_get_contents() function is enabled in the server configuration. It caused problems with default import. Also the reason may be because of allow_url_fopen is set to off. It should be enabled as well.
Please contact your hosting provider regarding this issue.

Thank you.
Regards,
Eva Kemp.

#18463 Copied

ntvmdbe

Participant

October 6, 2014 at 15:30

Both are activated, that is not the problem.

#18483 Copied

Eva Kemp

Support staff

October 6, 2014 at 16:01

Hello,

Please provide us with the access to your FTP account.

Thank you.
Regards,
Eva Kemp.

#18494 Copied

ntvmdbe

Participant

October 6, 2014 at 21:39

See msg

Please, contact administrator
for this information.

#18562 Copied

ntvmdbe

Participant

October 7, 2014 at 14:15

Any news about this Eva?

#18633 Copied

Eva Kemp

Support staff

October 7, 2014 at 15:07

Hello,

I’ve checked and allow_url_fopen function is disabled for your site.
Please contact your host and ask them to enabled it and increase the value of “upload_max_filesize”.
After that try to install demo data again.

Thank you.
Regards,
Eva Kemp.

#18650 Copied

ntvmdbe

Participant

October 7, 2014 at 18:26

I just called my hosting provider.
Both functions are now activated.
I still get the import error.

#18697 Copied

Robert Hall

Support staff

October 7, 2014 at 18:49

Hello,

Did you have changed wp-admin access? I can’t log with your previous credentials.

Regards,
Robert Hall.

#18702 Copied

ntvmdbe

Participant

October 7, 2014 at 18:59

I did not change the login.
Did you adjust your hosts file?

#18706 Copied

Eva Kemp

Support staff

October 7, 2014 at 20:51

Hello,

Please ask your host to change functions to these values as well:
max_execution_time 600
memory_limit 128M
And ask to change php version to 5.3 if possible.

Thank you.
Regards,
Eva Kemp.

#18729 Copied

ntvmdbe

Participant

October 7, 2014 at 21:55

Please check again… I got max_execution_time 300, memory_limit 128MB, PHP 5.5 from my hosting.

#18749 Copied

Eva Kemp

Support staff

October 7, 2014 at 22:17

Hello,

Please check in the file http://www.mo-ve.be/info.php , find max_execution_time and you’ll see its value is 30, memory_limit is set to 64M. So please ask your host to increase these values and if it’s possible ask them to change php version from 5.5 to 5.3 for your site.

Thank you.
Regards,
Eva Kemp.

#18756 Copied

ntvmdbe

Participant

October 7, 2014 at 22:23

Thank you. I did the import again and it works now!

Can you tell me which fonts are used on the spa one page demo?
These look different in my install.

#18759 Copied

Eva Kemp

Support staff

October 7, 2014 at 23:55

Hello,

The font family is Lato that is used on the Spa template.
Are you experiencing any issues with it?

Regards,
Eva Kemp.

#18779 Copied
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