Hello,

Please provide us with the link to your site and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

Hello,

1. I’ve checked the “Soins” menu item and haven’t found description in the subcategories:

Do you see the problem in all browsers?
Also try to clear cache in your browser.

3. The images are small on a single product page:

You can add this code in custom.css to make the images the same size:

.product-content-image {
    height: 350px !important;
}

To create custom.css you need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory and enable it in wp-admin > Theme Options > Custom CSS.

4. Add this code in custom.css file:

p.stock.in-stock, span.sku_wrapper, span.tagged_as {
display: none !important;
}

Thank you.
Regards,
Eva Kemp.

Hello,

Unfortunately we don’t have such features for the fixed header and logo. Sorry.
You can add social media icons inserting the code into Text widget and add it to “Place in header top bar” widget area. The code of icons can be found on help pages of social websites.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

Hello,

You can update the theme when a new version is released as that fix will be implemented in the new version.

Thank you.
Regards,
Eva Kemp.

Hello,

We’ve divided the second file and sent those file parts to you.
Please check your email.

Thank you.
Regards,
Eva Kemp.

Hello,

We’re unable to access your site. There is an error “Server not found”.
Concerning the contact form you needn’t copy the whole file shortcodes.php. You should use functions.php of the child theme and rewrite just the function and code you want to change. Please read this article carefully: http://codex.wordpress.org/Child_Themes

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

Hello,

Please read this article http://codex.wordpress.org/Child_Themes > “Referencing / Including Files in Your Child Theme” paragraph. There you’ll find how to add files from subfolders.

Thank you.
Regards,
Eva Kemp.

Hello,

The problem is you have low php version. Please contact your host and ask to increase it at least to 5.3 version.

Thank you.
Regards,
Eva Kemp.

Hello,

Please clarify what problems exactly are you experiencing?
What words can’t be translated?

Thank you.
Regards,
Eva Kemp.

Hello,

Yes, there is a bug in the theme which will be fixed in the next update. Now you can remove page heading via custom.css adding this code:

.page-heading {
display: none !important;
}

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

Hello,

You can send sreenshots to some image storage (for example, http://imgur.com/ ) and just provide us with links.
Also please show us a screenshot what space you want to remove.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry, but we don’t provide support for mail services settings, but for the problems related to our theme. If you still have issues with getting emails via contact form, then please provide us with correct login credentials to admin panel and FTP and we’ll check whether it’s related to our theme or your server configuration. The credentials you provided before are no longer active.

Thank you.
Regards,
Eva Kemp.

Hello,

Please add this code into custom.css file:
#contact_container h2 { display: none !important; }

Regards,
Eva Kemp.

Hello,

I see your theme version is still 2.2. Have you reverted back all changes?
Please provide us with FTP credentials and we’ll help you with the update.
Also please confirm you have a backup created.

Thank you.
Regards,
Eva Kemp.