Hello @Lincoln,

We’ve sent the theme to your email address.
Please check it.

Thank you.
Regards,
Eva Kemp.

Hello,

Please try to change row background as shown on the screenshot:

Thank you.
Regards,
Eva Kemp.

Hello,

According to the topic https://www.8theme.com/topic/internet-explorer-footer do you still have issues in IE?

Thank you.
Regards,
Eva Kemp.

Hello,

Are you checking frontend editor of Visual Composer?
It won’t work as there are some elements that are hard to load.
We recommend you to use backend editor instead.

The plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of the plugin has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Thank you.
Regards,
Eva Kemp.

Hello,

Do you wish to remove map image from the footer?
Please specify how you want to customize portfolio images.

Thank you.
Regards,
Eva Kemp.

Hello @jamespayne,

To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

Thank you.

Regards,
Eva Kemp.

Hello,

Could you please provide us with FTP credentials?

Thank you.
Regards,
Eva Kemp.

Hello,

There is an error shown in Chrome console that Woocommerce file is missing:

Have you made any changes in Woocommerce files? Also we recommend you to update Woocommerce plugin and the theme to the latest versions.

Thank you.
Regards,
Eva Kemp.

Hello,

Please read our documentation how to install demo data:
https://www.8theme.com/demo/docs/royal/#!/demo_data_installation

Thank you.
Regards,
Eva Kemp.

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve added the following code into custom.css file:

.spreadplugin-items #pagination {
     margin-top: 400px;
}
.spreadplugin-menu #checkout span {
font-size: 30px;
}

Please check your Store page now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

Hello,

Could you please provide us with wp-admin panel credentials in Private Content?

Thank you.
Regards,
Eva Kemp.

Hello,

You selected right sidebar position in Theme Options > Single Product Page. I’ve changed it to left.
Also to show sidebar on the Shop page you need select 4 products per row, not 6 in Theme Options > Products Page Layout. I’ve changed it. Please check.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with a link to products page to see the problem from our side and wp-admin panel credential.

Thank you.
Regards,
Eva Kemp.

Hello,

Have you received the previous answer?

It’s very strange. Maybe it’s your browser cache? Clean it. What version of Safari do you use?
Check our demo https://www.8theme.com/demo/royal/?page_id=16198&et_styles=0-1-1-7-0-1
Does parallax effect look ok on our demo for you? We would like to help you, but we need to see the issue.

Thank you.
Regards,
Eva Kemp.