Forum Replies Created

Viewing 30 posts - 2,431 through 2,460 (of 31,382 total)
1 2 3 … 81 82 83 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    July 18, 2016 at 07:37

    Hello,

    So is your issue resolved?
    May we close the topic?

    Regards,
    Eva Kemp.

    #133888 Copied In reply to: Export theme settings
    Avatar: Eva
    Eva Kemp
    Participant
    July 18, 2016 at 07:35

    Hello,

    You should edit pages using Visual Composer editor.
    Plugins archives can be downloaded here https://www.8theme.com/download-plugins/ .
    You need update them via FTP.

    Regards,
    Eva Kemp.

    #133886 Copied In reply to: Cant edit homepage
    Avatar: Eva
    Eva Kemp
    Participant
    July 18, 2016 at 07:32

    Hello,

    Our theme uses more resources than default WordPress theme, so we asked you to increase values for upload_max_filesize and post_max_size functions. Have you done that? Please tell your hosting provider support to increase them.
    Then install WordPress and we’ll activate the theme for you.

    Regards,
    Eva Kemp.

    #133885 Copied In reply to: Couldn't connect to host
    Avatar: Eva
    Eva Kemp
    Participant
    July 16, 2016 at 09:40

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133835 Copied In reply to: Clck with rigth button of mouse….. do not show any option….what happen ??
    Avatar: Eva
    Eva Kemp
    Participant
    July 16, 2016 at 07:49

    Hello,

    I’ve added this code in Global Custom CSS:

    .cart-bag .ico-sum, .cart-bag .ico-sum::after {
    background-color: black;
}
.cart-bag .ico-sum::before {
    border-color: black;
}

    Please check cart widget now.

    Regards,
    Eva Kemp.

    #133826 Copied In reply to: Mobile Cart is Not Visible when on a mobile device or in preview
    Avatar: Eva
    Eva Kemp
    Participant
    July 16, 2016 at 07:45

    Hello,

    You need select header type 2 in Theme Options > Header and select slider in page editor in “Show revolution slider instead of breadcrumbs and page title” field in Page Layout section on the right side of the editor.

    Regards,
    Eva Kemp.

    #133825 Copied In reply to: White space in headers
    Avatar: Eva
    Eva Kemp
    Participant
    July 16, 2016 at 07:42

    Hello,

    The plugin “All In One WP Security” is causing the issue. Disable it or check its settings.

    Regards,
    Eva Kemp.

    #133824 Copied In reply to: Clck with rigth button of mouse….. do not show any option….what happen ??
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 18:08

    Hello,

    This is not a common issue. Perhaps there is conflict between some plugins.
    Before update you need create back up of the site files and database. Woocommerce plugins will work after theme update.

    Also disable all 3rd-party plugins and check your site after that.

    Regards,
    Eva Kemp.

    #133811 Copied In reply to: Using Mouse-Scroll on Mac's chrome / safari / firefox gives no control
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 18:06

    Hello,

    That section is displayed with help of “Jetpack by WordPress.com” plugin. Disable it and check single product page then.

    Regards,
    Eva Kemp.

    #133810 Copied In reply to: RELATED and related products on Single product page
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 18:03

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Eva Kemp.

    #133809 Copied In reply to: Do I need licence Key for Visual composer?
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 17:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133803 Copied In reply to: With update all info went into classic mode
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 16:44

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #133800 Copied In reply to: Using Mouse-Scroll on Mac's chrome / safari / firefox gives no control
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 16:41

    Hello,

    Please look at the page https://www.8theme.com/download-plugins/ and compare the versions.
    We have only latest plugins versions there.

    Regards,
    Eva Kemp.

    #133798 Copied In reply to: With update all info went into classic mode
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 15:50

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133795 Copied In reply to: setting font color for text with link
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 15:49

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133793 Copied In reply to: woocommerce update to 2.6.2 and blanco 3.5.2
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 14:00

    Hello,

    Then you don’t need edit theme-functions.php file.

    Regards,
    Eva Kemp.

    #133779 Copied In reply to: footer widget titles, google maps, contact form
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 13:59

    Hello,

    As I see you have low values for upload_max_filesize and post_max_size functions.
    Ask your hosting provider support to increase these values to 80M at least.

    Regards,
    Eva Kemp.

    #133778 Copied In reply to: Couldn't connect to host
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 13:27

    Hello,

    You need upload “woocommerce” folder to wp-content/themes/blanco directory from the theme package you downloaded (open extracted archive and in “blanco” directory you’ll find “woocommerce” folder, upload it to wp-content/themes/blanco on your server).

    Do you mean this image http://prntscr.com/bt8ayz ? Isn’t it correct now?

    Regards,
    Eva Kemp.

    #133774 Copied In reply to: woocommerce update to 2.6.2 and blanco 3.5.2
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 12:50

    Hello,

    Please specify where in admin panel you see Portuguese language. Show a screenshot for better understanding.
    Thank you.

    Regards,
    Eva Kemp.

    #133771 Copied In reply to: post slider and blog page
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 12:24

    Hello,

    Try to delete “woocommerce” folder in the directory wp-content/themes/blanco/ and reupload it from a new theme package.

    Regards,
    Eva Kemp.

    #133767 Copied In reply to: woocommerce update to 2.6.2 and blanco 3.5.2
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 12:20

    Hello,

    Use this code in Global Custom CSS:

    .main-footer.text-color-light a {
    color: #000 !important;
}

    Regards,
    Eva Kemp.

    #133766 Copied In reply to: setting font color for text with link
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 10:16

    Hello,

    You need contact your hosting provider support and ask them to increase memory_limit value.

    Regards,
    Eva Kemp.

    #133745 Copied In reply to: Plugins Error
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 10:15

    Hello,

    Sorry, but we can’t recommend any of such plugins. You can search for 3rd-party plugins yourself.

    Regards,
    Eva Kemp.

    #133744 Copied In reply to: creating a sticky bar
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 09:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133739 Copied In reply to: text block in mobile
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 09:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133734 Copied In reply to: font text color
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 09:02

    Hello,

    The reason is you added padding values in the row settings http://prntscr.com/bt5i1n .
    Remove them and check text block in mobile then.

    Regards,
    Eva Kemp.

    #133733 Copied In reply to: text block in mobile
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 08:24

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #133721 Copied In reply to: setting menu next to right side top bar
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 07:48

    Hello,

    The templates can be found in Theme Options > Import/Export.

    Regards,
    Eva Kemp.

    #133712 Copied In reply to: Template files
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 07:46

    Hello,

    Please add this code in Global Custom CSS:

    .header-type-9 .top-bar a {
   font-size: 14px;
}

    Regards,
    Eva Kemp.

    #133711 Copied In reply to: setting menu next to right side top bar
    Avatar: Eva
    Eva Kemp
    Participant
    July 15, 2016 at 07:43

    Hello,

    Screets Chat plugin was uploaded to your site http://prntscr.com/bt4qmr , you just need to activate it in Extensions section.

    As for slow loading there is some problem on your server. Ping test showed 100% packet loss http://prntscr.com/bt4sg4 . You need ask your hosting provider support about it.

    Regards,
    Eva Kemp.

    #133710 Copied In reply to: Couldn't connect to host
  • 1 2 3 … 81 82 83 … 1,045 1,046 1,047
    Viewing 2,460 results - 2,431 through 2,460 (of 31,382 total)
Viewing 30 posts - 2,431 through 2,460 (of 31,382 total)
1 2 3 … 81 82 83 … 1,045 1,046 1,047

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