Forum Replies Created

Viewing 30 posts - 21,511 through 21,540 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 23:01

    Hello,

    Sorry, but the previous FTP credentials don’t fit anymore.
    Could you please provide us with the correct ones?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 22:53

    Hello,

    Please add this code in custom.css file to remove price and other info:

    #product-page .product-shop .main-info, .product-slider .product-slide .price {
        display: none;
    }

    To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

    As I see the slider isn’t shown on the site. If you’re talking about large image on the Home page, then it’s added in Home Page Sidebar in Appearance > Widgets.

    Also you need update the required plugins to the latest versions https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 22:40

    Hello,

    The reason is you were registered on the forum with purchase code for Legenda theme.
    Try to create a new account and use Royal purchase code.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 22:37

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 22:36

    Hello,

    You need edit the file wp-content/themes/royal/woosearchform.php (line 15), remove the code <input type="hidden" name="post_type" value="product" /> and you’ll have default WordPress search form.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 22:10

    Hello,

    Sorry, but this is related to Visual Composer plugin. You may try to disable 3rd-party plugins and create back up again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:43

    Hello,

    The problem may be caused by too high php version that you’re using. You can try to change it to 5.3 or 5.4 version.
    But this notice won’t effect your site work, you can disable debug mode.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:37

    Hello,

    Are you using the latest version of Visual Composer plugin?
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:33

    Hello,

    As I see the menu is shown on your site.
    If you want to display top bar you need enable it in Theme Options > Header > Enable top bar > On.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:28

    Hello,

    You’ve been replied in other topic.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 21:27

    Hello,

    We’re sorry for a delay.
    We’ve checked this issue and it’s not related to the theme, but to the slider settings. You can refer to Revolution Slider forums to find some comments regarding this.
    Also you can try this solution:
    http://www.themepunch.com/faq/increase-size-of-text-on-mobile/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 20:57

    Hello,

    Could you please provide us with FTP and wp-admin panel credentials in Private Content?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 20:53

    Hello @dayv,

    I’ve imported the pages and they are called “Lookbook”, “Full Width”, “Sidebar”, “One Page”, but some content can be missed because you don’t have products to display as you didn’t install Woocommerce plugin.
    You can change the content to your own or install Woocommerce plugin.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 20:42

    Hello,

    Sorry, but if you don’t have specific pages for front page and posts page selected in Settings > Reading you can only modify text in php files.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 20:39

    Hello,

    You can add more links in wp-content/themes/blanco/et-links.php file.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:29

    Hello,

    Could you please provide us with wp-admin panel credentials to check this issue?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:21

    Hello,

    Sorry, but we aren’t experiencing the issue you described.
    Please update the required plugins and check your site again.
    You can get the plugins at this link:
    https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:18

    Hello @stevhong,

    The problem was caused by Jetpack by WordPress.com plugin.
    I’ve deactivated it and now responsive design is working.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:08

    Hello,

    You have two rows of categories on the Tienda page because you added a row with Product Categories element on the Tienda page. Go to Pages > edit Tienda page and remove that row.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 19:03

    Hello,

    What Visual Composer version are you using?
    Try to update the required plugins to the latest versions https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 18:58

    Hello,

    Please add this code in custom.css file:

    .page-heading.bc-type-5 {
        display: none;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 18:54

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 17:26

    Hello,

    Sorry, but we don’t have such options in the theme.
    Products pages are configured by Woocommerce plugin. You can contact their support concerning your query.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 17:25

    Hello,

    You moved Blog page to the trash. I’ve restored it and now you can add this page to your menu.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 17:22

    Hello,

    We’ve deleted cache folder via FTP and disabled cache in wp-config.php file.
    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 17:17

    Hello,

    Thank you for your feedback!
    We’d be thankful if you leave a comment on our site http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246

    If there are any questions feel free to ask us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 17:14

    Hello,

    We’re glad you’ve resolved the issue.
    If there are any questions feel free to contact us.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 6, 2015 at 16:20

    Hello,

    As I see One page menu is working fine.
    Could you please clarify with more details what exactly is incorrect?

    Thank you.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 21,511 through 21,540 (of 31,382 total)
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