Forum Replies Created

Viewing 30 posts - 19,651 through 19,680 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 19:46

    Hello,

    Seems you didn’t upload wp-content/themes/royal/framework/theme-functions.php file.
    Please try to reupload the theme via FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 19:35

    Hello,

    I’ve imported default home2 slider and Cleopatra slider.
    Please check now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 19:30

    Hello,

    Please provide us with FTP credentials as well and update Woocommerce Product Add-ons plugin to the latest version.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 19:21

    Hello @paolo.rossato,

    Please provide us with FTP access.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 19:18

    Hello,

    Sorry for a delay.
    The problem is caused by one of your 3rd-party plugins. When I disabled them all and kept only the required ones, there was no issue on Checkout page. Try to check it yourself. You can deactivate the plugins one by one to find out what is causing the issue.
    Sorry, but we don’t provide support for 3rd-party plugins.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 18:42

    Hello,

    Please try to update theme and check the issue persists after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 18:33

    Hello,

    Please update the theme to the latest 1.7 version and outdated plugins as well https://www.8theme.com/download-plugins/ .
    Create a back up of the files and database before update!

    Check responsive design after that.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 18:28

    Hello,

    I’ve edited the code in custom.css.
    Please check header and footer now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 18:16

    Hello,

    You need remove the file review-order.php in the directory wp-content/themes/royal/woocommerce/checkout via FTP.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 18:15

    Hello,

    Slider can’t be imported because ZipArchive extension isn’t installed on a server where your site is hosted.
    Please contact your host and ask to enable this extension. Then we’ll import the slider.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:50

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:46

    Hello,

    I’ve checked mobile menu and it’s working fine.
    Could you please show a screenshot of a problem?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:36

    Hello,

    We’re glad the issue has been resolved.

    Enjoy your work.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:35

    Hello @shaharpan,

    Sorry for inconveniences.
    We’ll try to fix it in future update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:30

    Hello,

    Please take our apologies for a delay.
    We’re investigating this issue.
    As soon as there is a result we’ll let you know.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:27

    Hello @CenCalDave1,

    We’re very grateful to receive such kind words from you and we really appreciate it very much!
    We’d be very thankful if you leave a comment on our site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 .

    Thank you a lot.
    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:22

    Hello,

    Sorry, but you should address this query to WordPress support forum, as Testimonials option is added by WordPress team by default.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:20

    Hello,

    Did you translate Woocommerce files as well?
    http://docs.woothemes.com/document/woocommerce-localization/ (6. Translating with PoEdit).

    Please check the documentation.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:16

    Hello,

    This is Woocommerce configuration and you should contact their support regarding this query.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:07

    Hello,

    Yes, you’d better copy it to your child theme not to lose changes after the theme update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:05

    Hello,

    I’ve changed order type to “Category Order” in the widget settings in Shop Sidebar area.
    Please check sidebar now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:02

    Hello,

    Please provide us with your site url.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 17:00

    Hello @CenCalDave1,

    I’ve imported demo content manually.
    Please check the site now.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:49

    Hello,

    Please try to use Facebook Like button element in Visual Composer editor and add it to your footer.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:47

    Hello,

    I’ve edited the code and now the border isn’t shown.
    To add phone number in the header you have to edit header.php file.
    We recommend to use child theme https://www.8theme.com/demo/docs/woopress/#!/2_child_theme and make modifications with files there in order not to lose the changes after theme update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:35

    Hello,

    Could you please show a screenshot what text you want to center?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:33

    Hello,

    1. You don’t need copy custom.css to child theme folder. You can make style changes in style.css file of the child theme.
    2. Yes, you’re right.
    3. You don’t need move .po files to the child theme directory. They work only in a parent theme. Also your .po/.mo files in the parent theme won’t be overwritten after the theme update. So you shouldn’t worry.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:29

    Hello @Flexibilis,

    Our theme files are compatible with the latest Woocommerce version.
    Before updating the theme you need remove the folder “woocommerce” in wp-content/themes/legenda directory.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:27

    Hello,

    As I see the price is on the right:
    https://s3.amazonaws.com/fvd-data/notes/168674/1425479117-fWQWDK/screen.png

    What browser are you checking in?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    March 4, 2015 at 15:22

    Hello @mleihs,

    We’re looking into this.
    Once there is a result, we’ll let you know.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 19,680 results - 19,651 through 19,680 (of 31,382 total)
Viewing 30 posts - 19,651 through 19,680 (of 31,382 total)
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