Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel and FTP credentials in Private Content.
Regards,
Eva Kemp.
Hello,
You should ask Woocommerce concerning such features as products pages are referred to their configuration.
Thank you.
Regards,
Eva Kemp.
Hello,
You need add attributes in wp-admin > Products > Attributes as shown here:
https://www.youtube.com/watch?v=iUcAf89LfCc
http://docs.woothemes.com/document/variable-product/
Then readd your attributes in variable product editor.
Regards,
Eva Kemp.
Hello,
Please add this code in custom.css file:
@media only screen and (max-width: 768px) {.main-footer .btn.big i {
margin-right: 2px;
font-size: 15px;
}
.main-footer .btn.filled.big {
width: 100% !important;
font-size: 12px !important;
}
.main-footer h3 {
font-size: 20px !important;
}}
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Hello,
Please use this Products element: http://storage4.static.itmages.com/i/15/0622/h_1434969736_9464237_ad090da642.png instead of WooProducts and set Limit to “12” to show only 12 products.
Regards,
Eva Kemp.
Hello,
You added image link for “Image Size” in Single Image element of VC editor. I’ve changed it to “500×770”. Now the image is shown correctly. Also I’ve added the code in custom.css file to fix social media icons display :
.blog-post .content-article .menu-social-icons li {
list-style: none;
}
Please clear browser cache and check.
Regards,
Eva Kemp.
Hello,
We recommend you to update the theme as you did because some files might be removed in “woocommerce” folder, but if you just overwrite them old files will remain.
Regards,
Eva Kemp.
Hello,
Unfortunately custom sidebar can be added only the way it’s described in our documentation.
Sorry.
Regards,
Eva Kemp.
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
1. Please provide us with FTP and wp-admin panel credentials in Private Content.
2. As you can see the error is with the plugin itself as the problem is in the plugin files:
wp-content/plugins/yith-woocommerce-waiting-list/includes/class.yith-wcwtl-frontend.php on line 133
wp-content/plugins/yith-woocommerce-waiting-list/includes/class.yith-wcwtl-frontend.php on line 115
Try to reupload it. Also check the plugin with default WordPress theme.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Unfortunately you have to hire a developer via some freelance sites as our specialists are busy due to theme updates.
Please take our apologies for inconveniences.
Regards,
Eva Kemp.
Hello,
Did you update the theme and the plugins?
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.
Hello,
When the host is written we’re redirected to this link http://www.encinadejabugo.com/default.aspx . Is it correct url?
When I try to open the link http://www.encinadejabugo.com/index.php it gives 404 error:
http://storage4.static.itmages.com/i/15/0622/h_1434967121_2680873_156798223f.png
When I check the site IP it’s the one I wrote in my hosts file:
ping encinadejabugo.com
PING encinadejabugo.com (212.48.78.170) 56(84) bytes of data.
64 bytes from www.encinadejabugo.com (212.48.78.170): icmp_seq=1 ttl=51 time=60.7 ms
64 bytes from www.encinadejabugo.com (212.48.78.170): icmp_seq=2 ttl=51 time=63.4 ms
Please clarify how to access your site.
Regards,
Eva Kemp.
Hello,
Unfortunately we can’t recommend you 3rd-party plugins as we don’t guarantee their full compatibility with the theme.
We can’t test all plugins (there is huge amount of them as you know).
Thank you for understanding.
Regards,
Eva Kemp.
Hello,
Please add this code in custom.css file:
.single-product-page .product-info .single_add_to_wishlist {
margin-top: 0px !important;
}
Yes, you can enable cache plugin when you want, but don’t forget to clear cache when you make some changes on the site.
Regards,
Eva Kemp.
Hello,
We see such page when your configuration host is written:
http://storage4.static.itmages.com/i/15/0622/h_1434964301_7867853_b71cb23cb9.png
Please give us correct url and wp-admin/FTP credentials.
Regards,
Eva Kemp.
Hello,
1. Go to Theme Options > Single Product Page > Enable slider for gallery images > On.
2./3. You can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
Regards,
Eva Kemp.
Hello,
We don’t have PSD files for sliders, only for the theme templates.
Please check your mailbox. We’ve sent the archive to you.
Regards,
Eva Kemp.
Hello,
Please check your site with mobile devices and provide us with your site url.
Regards,
Eva Kemp.
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Hello,
Could you please describe with more details what exactly should be changed?
Also check your site with some mobile devices and not with emulators.
Regards,
Eva Kemp.
Hello,
They are used due to browsers compatibility. If a browser doesn’t have font “Open Sans” installed, “Raleway” font is used instead.
Regards,
Eva Kemp.
Hello,
Unfortunately there is no possibility to disable responsive design only for one page. You can do this for whole site in Theme Options > Responsive.
Regards,
Eva Kemp.
Hello,
Please clarify with more details what layout issues you’re experiencing.
I’ve imported “Cleopatra” slider in Revolution Slider section of wp-admin panel and it’s working fine with parent theme. You should check your customizations in royal-child directory.
Also we can’t log in via FTP. Please provide us with correct credentials.
Regards,
Eva Kemp.
Hello,
Sorry for a delay.
That feature was present in old theme version. Now if you want to create a sidebar on Wishlist page you need create a custom sidebar https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas , drag necessary widgets into there and select it in “Widget Area” field in Page Layout box on the right side of the editor of your Wishlist page in wp-admin > Pages.
Regards,
Eva Kemp.
Hello,
Please add this code in custom.css:
.fixed-header-area .fixed-header > .container {
width: 1300px !important;
}
.fixed-header-area .header-logo {
width: 20% !important;
}
.fixed-header-area .collapse {
width: 54% !important;
}
Regards,
Eva Kemp.
Hello,
Slider can’t be imported because of this error:
ZipArchive extension is not enabled.
You need ask your host to enable this extension.
Regards,
Eva Kemp.
Hello,
Please update the theme to the latest version. That title is changed in the new theme version. Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
(it’s for Legenda theme but the process is the same).
Regards,
Eva Kemp.