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Viewing 30 posts - 14,071 through 14,100 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    June 26, 2015 at 08:07

    Hello,

    Sorry for a long delay. We’ve fixed the issue with this code in style.css of your child theme:

    .product-images-slider, #product-pager{direction:ltr;}
    .product-images-slider.owl-carousel .owl-item, #product-pager .owl-item {float: left;}

    Please clear browser cache and check gallery slider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 26, 2015 at 08:02

    Hello,

    You’re welcome.

    The file was theme-functions.php in the directory wp-content/themes/woopres.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 20:09

    Hello,

    I’ve reuploaded the theme and now your site is working fine.
    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:56

    Hello,

    Banners can’t be imported because Banner element is removed in the latest Visual Composer version and our demo site uses old version of VC plugin.
    To make product categories shown you need create your own categories in wp-admin panel > Products > Categories.
    Please clarify the issue you marked in this section: http://storage4.static.itmages.com/i/15/0625/h_1435258111_6361884_40d8f8a9c2.png

    You need add your tags in wp-admin > Products > Tags.

    Please clarify the issue in the footer: http://storage1.static.itmages.com/i/15/0625/h_1435258239_7252081_0782b54103.png

    I’ve enabled Sign In, Newsletter links in 8Theme Options > E-Commerce > Promo Popup > Show link in the top bar and in 8Theme Options > General > Header Settings > Enable Sign In link.
    To add more links you need add Text widget into “Right side top bar area” with your content in Appearance > Widgets.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:32

    Hello,

    Unfortunately frontend editor of VC doesn’t work. You should use backend editor instead.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:31

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:30

    Hello,

    Go to wp-admin panel > Theme Options > General > Disable right mouse click on the site > select “Off”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:28

    Hello,

    As I see you didn’t translate “Checkout” text in the file es_ES.po in the directory wp-content/themes/woopress/languages.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:23

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:23

    Hello,

    I’ve added this code in custom.css file:

    #products-grid .product-image, .product-image .img-wrapper, .product-slider .product-image {
        height: 180px;
    }

    Please check products now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:06

    Hello,

    I’ve set default dimensions for products images as described in our documentation https://www.8theme.com/demo/docs/royal/#!/woocommerce and regenerated thumbnails with the help of plugin http://wordpress.org/plugins/regenerate-thumbnails/ .
    Please clear browser cache and check images on Shop page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 19:01

    Hello,

    We’re sorry for a delay. We’re investigating the issue.
    Once there is a result we’ll let you know.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 18:22

    Hello,

    I’ve added this code in CSS block of Visual Composer editor in your home page:
    http://storage1.static.itmages.com/i/15/0625/h_1435252920_3657514_2c86993ea6.png

    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 18:18

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 18:18

    Hello,

    As I see Visual Composer editor is working fine:
    http://storage3.static.itmages.com/i/15/0625/h_1435252623_2438443_efb4142ddc.png
    Please specify how we can replicate the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 18:02

    Hello,

    I’ve deleted the content in Text widget that is placed in Footer Links area in Appearance > Widgets.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 17:54

    Hello,

    You can download the plugins at this link https://www.8theme.com/download-plugins/ . Woocommerce plugin can be updated via wp-admin panel in Plugins section.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 17:53

    Hello,

    Sorry, but I don’t see sidebar on a single product page:
    http://storage4.static.itmages.com/i/15/0625/h_1435251009_7813590_10d29e6d4c.png
    Please provide us with wp-admin panel credentials.
    How do you want to resize the tab content? There are a lot of text inside of it. It can’t be resized, we can try to decrease font size to make it smaller.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 17:47

    Hello,

    1. Please add this code in custom.css file:

    #products-grid .product-image {
        height: 180px !important;
    }

    2. Please use this code in custom.css:

    #products-grid.products_grid .product-grid .product-name a:hover, .product-slider .product-slide .product-name a:hover {
      color: #990000 !important;
    }

    3. Please add the code in custom.css file:

    p.demo_store {
      background: #990000 !important;
      border: 1px solid #990000;
      color: white !important;
    }

    4. Try to use this code to fix the issue with site-wide banner:

    .wrapper-boxed .containerInner {
      margin-top: 15px !important;
    }
    @media only screen and (max-width: 959px) and (min-width: 768px) {
    .containerInner {
      margin-top: 28px;
    }}

    5. I don’t see any issues with the background image on a tablet. Could you please show a screenshot?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 17:11

    Hello,

    In this case you have to edit header-structure.php file in wp-content/themes/royal/headers directory (what file to use depends on the header type you selected in Theme Options > Header) and add your code to the needed place. We recommend to make changes in a child theme not to lose modifications after theme update.
    http://codex.wordpress.org/Child_Themes

    Also we can’t log in to wp-admin panel.
    Please reset the password to something without special symbols.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:54

    Hello,

    I’ve created a child theme for you and moved the files you attached in the previous post into wp-content/themes/royal-child directory. CSS changes has been moved to style.css file in royal-child directory.
    I’ve activated child theme in Appearance > Themes.

    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:47

    Hello,

    I’ve disabled registration form in Woocommerce > Settings > Accounts > Registration Options > unchecked “Enable registration on the “My Account” page”. Please check “My account” page now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:42

    Hello,

    Sorry, but wp-admin panel credentials are incorrect. Could you reset the password?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:38

    Hello,

    Sorry, but your query is unclear. Could you please describe with more details?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:19

    Hello,

    Sorry, but we don’t guarantee full compatibility of 3rd-party plugins with the theme. We can’t test all plugins (as you know there is huge amount of them).

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:15

    Hello,

    The article shows how to create one page menu. You should edit a row http://storage1.static.itmages.com/i/15/0625/h_1435245087_1849571_8b7af22d7b.png and write an anchor, then in Appearance > Menus you should add the same anchor https://www.8theme.com/demo/docs/royal/assets/images/image_25.png for a menu item, don’t forget to write site url in the menu item. Please read the documentation attentively https://www.8theme.com/demo/docs/royal/#!/3_one_page .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:08

    Hello,

    I’ve increased memory_limit value in wp-config.php file and home has started working.
    Please clear browser cache and check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 16:03

    Hello,

    You should ask your host to enable allow_url_fopen function and increase values for upload_max_filesize, post_max_size, memory_limit.
    After that try to install templates.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 15:48

    Hello,

    I’ve added Text widget into Footer Links area in Appearance > Widgets with the content:
    <img src="https://www.8theme.com/demo/woopress/boxed/wp-content/themes/woopress/images/assets/payments.png" /> and removed custom footer from the settings in your home page editor. Instead I’ve added Static Block widget into “Footer 1” area. Please check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    June 25, 2015 at 15:42

    Hello,

    We’re sorry for the delay.
    We’ve fixed the issue. Please check registration page now.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 14,071 through 14,100 (of 31,382 total)
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