Forum Replies Created

Viewing 30 posts - 7,861 through 7,890 (of 31,382 total)
1 2 3 … 262 263 264 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 22:20

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #103977 Copied In reply to: Custom CSS Mobile: not apply styles
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 22:18

    Hello,

    You have to create “tmp” folder in wp-content/themes/royal/framework directory before installing a template.
    This issue will be fixed in the next theme update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #103976 Copied In reply to: Theme version will not install
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:38

    Hello,

    1. You wrote incorrect path for image. I’ve removed [template_url] as you’ve already written full path to the image.

    2. Do you wan to change background color for your main menu?
    Please show on a screenshot what you want to edit.

    Thank you.

    Regards,
    Eva Kemp.

    #103966 Copied In reply to: Hi. How to add the image to menu plus the navigation bar colour change
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:33

    Hello,

    We recommend you to reupload your logo image with higer resolution because if you increase its size via css code it will be still blurred. Please try it: add this code in custom.css file:

    .header1 .logo img {
    max-width: 400px;
    width: 400px;
}

    To fix Blog page go to wp-admin panel > Settings > Reading and select your Blog page as posts page and delete the shortcode you added in the page editor.

    Regards,
    Eva Kemp.

    #103965 Copied In reply to: Header Logo
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:28

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #103964 Copied In reply to: Upgrade to WordPress 4.4 and missing mobile menu
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:26

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    #103963 Copied In reply to: Continue ticket #103912
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:17

    Hello,

    Please show a direct page where that content is added.

    Thank you.

    Regards,
    Eva Kemp.

    #103962 Copied In reply to: Several issues on the web site
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:16

    Hello,

    I’ve added this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .ms-layer.msp-cn-8-7, .ms-layer.msp-cn-554-3 {
    font-size: 36.9637px !important;
    font-family: Montserrat;
    font-weight: normal;
    line-height: 36.9637px !important;
}
.ms-layer.msp-cn-554-3 {
    font-family: Montserrat !important;
    font-weight: normal;
    font-size: 26.6139px !important;
    line-height: 26.6139px !important;
}

    Please check the slider now.

    Regards,
    Eva Kemp.

    #103961 Copied In reply to: Master SLide fonts not transfering
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 19:01

    Hello,

    In this case you have to disable zoom effect in Theme Options > Single Product Page. Please try it.

    Regards,
    Eva Kemp.

    #103959 Copied In reply to: Single Product Page
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 17:48

    Hello,

    I’ve changed the text in the file wp-content/languages/plugins/woocommerce-es_ES.po .
    Please clear browser cache and check the page now.

    Regards,
    Eva Kemp.

    #103950 Copied In reply to: I need translate
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 17:14

    Hello,

    Custom CSS file is used to overwrite original css styles. It’s not recommended to edit original style.css because all changes will be lost after theme update. So all modifications must be made in Custom CSS.

    Regards,
    Eva Kemp.

    #103944 Copied In reply to: Site Padding
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 17:11

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    #103943 Copied In reply to: ajax popup cart content translation issue
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 16:47

    Hello,

    We’re sorry, but our theme doesn’t have such features, and they are related to Woocommerce options, not to the theme. You may ask on their support or find some plugins.

    Regards,
    Eva Kemp.

    #103939 Copied In reply to: Woocommerce – Limit cart shipping
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 16:43

    Hello,

    Are you using any mail server on localhost?
    Try to upload your site to any web hosting and check emails sending.

    Regards,
    Eva Kemp.

    #103938 Copied In reply to: Woocommerce – Check Email offline
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 16:39

    Hello,

    Please take our apologies but zoom effect works properly only for images with high resolution, like you have the image for product “This Shit Legit” – 1,118px × 1,665px.
    In this case you have to upload images with such dimensions.

    Regards,
    Eva Kemp.

    #103937 Copied In reply to: Image upload size
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 16:35

    Hello,

    Please look at this page test result http://www.webpagetest.org/result/151211_39_RZC/1/details/ , as you can see slow loading is caused by plugins and images which should be optimized.
    Please refer to these articles to speed up the site:
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
    http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

    Regards,
    Eva Kemp.

    #103936 Copied In reply to: Extremely Slow WooPress Site
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 16:01

    Hello,

    The images are stretched because of the code in Custom CSS:

    .product-content-image img {
    height: 300px !important;
}

    Some of your images have small sizes and that’s why they are stretched.

    To disable quick view for tablets add this code in Custom CSS for tablet:

    .footer-product .show-quickly {
    display: none;
}
.footer-product .yith-wcwl-add-to-wishlist {
    width: 100%;
}

    Regards,
    Eva Kemp.

    #103927 Copied In reply to: Several issues on the web site
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 15:27

    Hello,

    Sorry for a long delay.
    The issue has been fixed.
    Please clear browser cache and check Theme Options now.

    Regards,
    Eva Kemp.

    #103918 Copied In reply to: Using Custom Header Font
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 11:57

    Hello,

    Unfortunately there is no such possibility. To hide popup window you have to tick “Don’t show up the promo again”.

    Regards,
    Eva Kemp.

    #103886 Copied In reply to: How to prevent pop-up promo window from showing up on each single page
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 11:54

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #103884 Copied In reply to: Hello have a problem with the store view prices
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 10:25

    Hello,

    As I see “Hard Crop” option is disabled http://storage9.static.itmages.com/i/15/1211/h_1449825931_8746961_dfe91c6b0f.png .
    Please enable it and regenerate thumbnails.

    Regards,
    Eva Kemp.

    #103877 Copied In reply to: SHOP IMAGES NOT PROPORTIONAL
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 10:08

    Hello,

    In this case set “Hard Crop” option in Woocommerce > Settings > Products > Display > Product Images and regenerate thumbnails.

    Regards,
    Eva Kemp.

    #103872 Copied In reply to: SHOP IMAGES NOT PROPORTIONAL
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 10:02

    Hello,

    As I see the translation is correct for English:
    http://storage8.static.itmages.com/i/15/1211/h_1449824514_2473056_acfda39967.png
    and for French:
    http://storage3.static.itmages.com/i/15/1211/h_1449824568_9310962_276e009318.png

    Please show a screenshot of your issue.

    Thank you.

    Regards,
    Eva Kemp.

    #103871 Copied In reply to: ajax popup cart content translation issue
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 09:48

    Hello,

    You can set background in Text element settings:
    http://storage3.static.itmages.com/i/15/1211/h_1449823724_9773859_0e9995d407.png

    Regards,
    Eva Kemp.

    #103866 Copied In reply to: How to change a specific text area background as transparent?
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 09:43

    Hello,

    Your language files in parent theme won’t be lost after theme update. There is no need to move them to child theme.
    You shouldn’t worry about it.

    Regards,
    Eva Kemp.

    #103864 Copied In reply to: Translation + install
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 08:59

    Hello,

    I’ve changed language prefix from “el” to “el_GR” in .po files in the directory wp-content/languages as written in your wp-config.php file.
    Please check dashboard now.

    Regards,
    Eva Kemp.

    #103857 Copied In reply to: translation problem 2
    Avatar: Eva
    Eva Kemp
    Participant
    December 10, 2015 at 20:56

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for desktop:

    .product-content-image img {
    height: 420px;
}

    Regards,
    Eva Kemp.

    #103830 Copied In reply to: SHOP IMAGES NOT PROPORTIONAL
    Avatar: Eva
    Eva Kemp
    Participant
    December 10, 2015 at 20:39

    Hello,

    What error message are you getting?
    Provide us with wp-admin panel credentials as well.

    Thank you.

    Regards,
    Eva Kemp.

    #103826 Copied In reply to: Don't install demo landing page
    Avatar: Eva
    Eva Kemp
    Participant
    December 10, 2015 at 20:37

    Hello,

    You need contact your hosting provider and ask them to increase memory_limit value.

    Regards,
    Eva Kemp.

    #103825 Copied In reply to: Fatal error appears when installing/activating plugins
    Avatar: Eva
    Eva Kemp
    Participant
    December 10, 2015 at 20:35

    Hello,

    May we reupload the theme?
    Please provide us with FTP credentials.

    Thank you.

    Regards,
    Eva Kemp.

    #103824 Copied In reply to: Using Custom Header Font
  • 1 2 3 … 262 263 264 … 1,045 1,046 1,047
    Viewing 7,890 results - 7,861 through 7,890 (of 31,382 total)
Viewing 30 posts - 7,861 through 7,890 (of 31,382 total)
1 2 3 … 262 263 264 … 1,045 1,046 1,047

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