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Theme version will not install - by Derwin Beushausen

This topic has 13 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

Derwin Beushausen

Participant

December 11, 2015 at 21:38

Everything is installed great with the demo content. But when I try to install a version, it gives me this error message:

Warning: file_put_contents(https://8theme.b-cdn.net/home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/tmp/tempSliderZip.zip): failed to open stream: No such file or directory in /home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/import.php on line 105

Warning: file_put_contents(https://8theme.b-cdn.net/home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/tmp/tempSliderZip.zip): failed to open stream: No such file or directory in /home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/import.php on line 131

Warning: file_put_contents(https://8theme.b-cdn.net/home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/tmp/version_data.xml): failed to open stream: No such file or directory in /home2/kevinva/public_html/valhallacollectibles.com/wp-content/themes/royal/framework/import.php on line 160

Sorry, there has been an error. The file does not exist, please try again.

#103974 Copied

12 Answers

Eva Kemp

Support staff

December 11, 2015 at 22:18

Hello,

You have to create “tmp” folder in wp-content/themes/royal/framework directory before installing a template.
This issue will be fixed in the next theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#103976 Copied

Derwin Beushausen

Participant

December 11, 2015 at 23:32

I created the folder “tmp” in the directory, and then went and tried to install a version template, but it still did not work.

I then went to the server to check the “tmp” folder, and it was gone. I created it again, and then went back to install a version, and checked the tmp folder again, and it was gone again.

It seems that the program is deleting the folder each time I try to install a version.

What should I do?

Derwin

#103983 Copied

Jack Richardson

Support staff

December 12, 2015 at 08:27

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.
Specify what version you want to install.

Best regards,
Jack Richardson.

#103991 Copied

Derwin Beushausen

Participant

December 12, 2015 at 14:41

I have provided the details below.

Please, contact administrator
for this information.

#104017 Copied Theme version: latest WooCommerce version: latest

Derwin Beushausen

Participant

December 12, 2015 at 21:33

please make sure you put /wp at the end of the domain to access the wordpress install.

Please, contact administrator
for this information.

#104025 Copied Theme version: latest WooCommerce version: latest

Eva Kemp

Support staff

December 14, 2015 at 09:52

Hello,

Please specify what template version you want to install.

Regards,
Eva Kemp.

#104081 Copied

Derwin Beushausen

Participant

December 14, 2015 at 13:58

The gaming variation located here:

https://www.8theme.com/demo/royal/gaming-variant/?et_styles=0-11-1-6-0-1

#104139 Copied

Eva Kemp

Support staff

December 14, 2015 at 16:50

Hello,

Now we can’t access your site in “wp” folder. It gives “404” error.
Have you removed the site?

Regards,
Eva Kemp.

#104181 Copied

Derwin Beushausen

Participant

December 14, 2015 at 18:47

One of your other techs took care of the problem.

#104209 Copied

Eva Kemp

Support staff

December 14, 2015 at 19:50

Hello,

So is your issue resolved?

Regards,
Eva Kemp.

#104218 Copied

Derwin Beushausen

Participant

December 14, 2015 at 19:52

As I said, they took care of the problem. Issue is resolved.

Thanks.

#104219 Copied

Eva Kemp

Support staff

December 14, 2015 at 19:59

Hello,

Glad to hear it.
Have a nice day.

Regards,
Eva Kemp.

#104229 Copied
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