Forum Replies Created

Viewing 30 posts - 7,831 through 7,860 (of 31,382 total)
1 2 3 … 261 262 263 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 16:47

    Hello,

    The problem was caused by Allow PHP in Posts and Pages plugin. I’ve disabled it. Please clear browser cache and check the site now.

    Regards,
    Eva Kemp.

    #104179 Copied In reply to: Theme not working on WordPress version 4.4
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 16:18

    Hello,

    1. As I see logo is shown:
    http://storage2.static.itmages.com/i/15/1214/h_1450094845_7149262_a0fb12ac6e.png

    2. When I added a product to cart I was redirected to Cart page. Please show an example to replicate the issue.

    3. As I see you’re using SSL certificate for your site, but didn’t set a redirect to https url.
    Please contact your hosting provider and ask to write correct redirect rules for your site from http to https in .htaccess file.

    Regards,
    Eva Kemp.

    #104172 Copied In reply to: [MOBILE ISSUE] Site align and cart align on header
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 15:39

    Hello,

    We’re glad that you have fixed the issue.
    Please note before each update create a full backup including database.

    Regards,
    Eva Kemp.

    #104164 Copied In reply to: ERROR and More Errors after updating once again…
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 15:34

    Hello,

    We are sorry for a long delay. We have forwarded this issue to our developers and will let you know the result as soon as possible.

    Regards,
    Eva Kemp

    #104162 Copied In reply to: responsive text problems
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 12:54

    Hello,

    We can’t access the page getting this error:
    http://storage8.static.itmages.com/i/15/1214/h_1450094051_1402621_a7a830ef90.png

    Please check your .htaccess file for any redirects or ask your hosting provider about it.

    Regards,
    Eva Kemp.

    #104128 Copied In reply to: Problem with the Product links
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 11:25

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #104113 Copied In reply to: Landing Page – Responsive (Mobile)
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 11:20

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #104110 Copied In reply to: Product images thumbnails low quality
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 11:07

    Hello,

    You’ve been replied in the other topic. Please check.

    Regards,
    Eva Kemp.

    #104107 Copied In reply to: I need to get the about us page (like is the full width demo)
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:55

    Hello,

    PSD folder is present in the theme package.
    Please check it.

    Regards,
    Eva Kemp.

    #104103 Copied In reply to: PSD files for theme version 13
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:52

    Hello,

    In this case you have to edit php file to add social icons or enable other header type (6, 7, 13, 14, 18) and add [share] shortcode to Header custom HTML block in Theme Options > Header.

    Regards,
    Eva Kemp.

    #104100 Copied In reply to: Social Media Icons in Header
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:51

    Hello,

    Before installing each template version you have to create “tmp” folder in wp-content/themes/woopress/framework directory.
    This issue will be fixed in the next theme update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #104099 Copied In reply to: WooPress Theme Error
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:49

    Hello,

    Please clarify how you updated the theme.
    Did you remove current theme folder and uploaded a new one?

    Provide us with FTP credentials and upload .po/.mo files again.
    Files can’t be removed if you just overwrite the theme folder.

    Regards,
    Eva Kemp.

    #104098 Copied In reply to: Translation + install
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:46

    Hello,

    Please add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .banner .banner-content p {
    display: block !important;
}

    Regards,
    Eva Kemp.

    #104097 Copied In reply to: Why does my site render so bad on the mobile?
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:41

    Hello,

    Go to Settings -> Reading -> “Blog pages show at most” and then set the number value bigger than the number of your products.

    Regards,
    Eva Kemp.

    #104093 Copied In reply to: Display more product on 1 page
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:39

    Hello,

    Please read our documentation how to create mega menu:
    https://www.8theme.com/demo/docs/royal/#!/primary_menu

    Regards,
    Eva Kemp.

    #104092 Copied In reply to: Mega menu
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:36

    Hello,

    As I see translated incorrect file. You need translate default.po in wp-content/themes/royal/languages directory and name it with your language prefix. Please read our documentation:
    https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate

    Regards,
    Eva Kemp.

    #104090 Copied In reply to: Translation NL
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 10:31

    Hello,

    If you want to activate MasterSlider you have to buy the plugin.
    What pictures you want to zoom in. Please show a direct page.

    Regards,
    Eva Kemp.

    #104088 Copied In reply to: zoom in when hover over a image.
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:59

    Hello,

    Do you want to disable mobile menu only for single post pages?
    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #104085 Copied In reply to: Disable st-menu-open
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:55

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #104082 Copied In reply to: Error Messages in Developer Tool
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:52

    Hello,

    Please specify what template version you want to install.

    Regards,
    Eva Kemp.

    #104081 Copied In reply to: Theme version will not install
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:50

    Hello,

    This file wp-content/themes/royal/woocommerce/myaccount/my-orders.php has been removed in the recent theme update. You must remove it too.
    After that check “My Account” page.

    Regards,
    Eva Kemp.

    #104080 Copied In reply to: Fatal error my account page
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:42

    Hello,

    Please specify what links you’re talking about.
    Please show a screenshot of the issue.

    Regards,
    Eva Kemp.

    #104078 Copied In reply to: Problem with the Product links
    Avatar: Eva
    Eva Kemp
    Participant
    December 14, 2015 at 09:12

    Hello,

    We’ve sent plugin archive to your email address. Please check it.
    You can upload it via FTP.

    Regards,
    Eva Kemp.

    #104074 Copied In reply to: Installation of plug-ins problems
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2015 at 10:28

    Hello,

    We can’t connect via FTP.
    Please check the credentials.

    Regards,
    Eva Kemp.

    #104005 Copied In reply to: Upgrade to WordPress 4.4 and missing mobile menu
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2015 at 10:16

    Hello,

    I’ve installed 3 templates, they are placed in Pages section and have names “Cleopatra”, “Royal Company” and “Travel one page”.
    Please check them.

    Regards,
    Eva Kemp.

    #104004 Copied In reply to: Don't install demo landing page
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2015 at 10:08

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #104002 Copied In reply to: Products Color and Size
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2015 at 08:58

    Hello,

    Unfortunately we couldn’t find the reason of the problem.
    We recommend you to use WPML plugin for multilingual site as it’s fully compatible with the theme.
    Please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #103998 Copied In reply to: ajax popup cart content translation issue
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2015 at 08:56

    Hello,

    Sorry, but there is no option to change loader color.

    Regards,
    Eva Kemp.

    #103997 Copied In reply to: loader bacground color
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 22:24

    Hello,

    Could you please be more specific what color you want to set?

    Thank you.

    Regards,
    Eva Kemp.

    #103979 Copied In reply to: How to change a specific text area background as transparent?
    Avatar: Eva
    Eva Kemp
    Participant
    December 11, 2015 at 22:23

    Hello,

    Please add this code in Custom CSS for desktop:

    .page-content {
    margin-top: -30px;
}

    Regards,
    Eva Kemp.

    #103978 Copied In reply to: Master SLide fonts not transfering
  • 1 2 3 … 261 262 263 … 1,045 1,046 1,047
    Viewing 7,860 results - 7,831 through 7,860 (of 31,382 total)
Viewing 30 posts - 7,831 through 7,860 (of 31,382 total)
1 2 3 … 261 262 263 … 1,045 1,046 1,047

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