Forum Replies Created

Viewing 30 posts - 5,971 through 6,000 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 19:30

    Hello,

    You need also update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 19:26

    Hello,

    When I disabled all plugins except of Woocommerce, the image started showing. So some plugin is causing the issue. Deactivate them one by one to find it out.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 19:17

    Hello,

    Please provide us with FTP credentials and give full access to wp-admin panel, not only to My Account page.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 19:04

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 19:01

    Hello,

    In this case you need contact Woocommerce support team concerning the plugin settings.
    Also check if the issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 18:56

    Hello,

    Please add this code in Theme Options > Custom CSS > Global Custom CSS:

    .breadcrumbs {
       display: none;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 18:51

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 18:13

    Hello,

    The credentials are incorrect.
    Please check them and show a direct page where you want to modify the title.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 18:08

    Hello,

    Do you mean you want to translate WP Dashboard language or you want to make site multilingual?
    To remove dotted border add this code in Global Custom CSS:

    .header-type-7 .header .tbs span, .shopping-cart-widget {
       border: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 16:49

    Hello,

    You need edit your slider in Revolution Slider settings:
    http://storage3.static.itmages.com/i/16/0218/h_1455810544_5465481_3c789e2edd.png

    Please check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 16:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 15:21

    Hello,

    Sorry for misunderstanding.
    Could you please show screenshots what you’re trying to achieve?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 14:50
    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 14:44

    Hello,

    403 error is related to server configuration.
    You need contact your hosting provider support regarding this issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 14:41

    Hello,

    For header type 6 you need edit the file header-structure-2.php.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 14:37

    Hello,

    You can keep the code in Theme Options > Custom CSS and don’t re-add it to child style.css file. It won’t be lost after theme update.
    If you edited original files in parent theme you need copy them to child theme or copy the function of the edited code to child functions.php file.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 12:24

    Hello,

    You need use only style.css file in the child theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 12:11

    Hello,

    You’re always welcome.
    We would be thankful if you leave a comment on Themeforest site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/comments .

    Don’t hesitate to contact us if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 12:05

    Hello,

    Please add this code in Global Custom CSS:

    .header-type-7 .header .tbs span:before {
      background: transparent;
    }
    .cart-bag .ico-sum:after {
        background-color: transparent;
    }

    Your site looks very nice. I really like it. Good work!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 11:46

    Hello,

    Please show a product where you have issues.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:49

    Hello,

    You’re welcome.

    Have a good day too!

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:47

    Hello,

    Please take our apologies but there is no option for autoslide in Products element.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:41

    Hello,

    You need create child theme http://codex.wordpress.org/Child_Themes and copy modified files into there.
    After that you may update the theme (always create back up of the files and database before update!)

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:39

    Hello,

    I’ve reuploaded hover image.
    Please clear browser cache and check images now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:32

    Hello,

    I’ve updated the theme for you and as I see you’ve enabled Stock Management in Woocommerce Settings:
    http://storage4.static.itmages.com/i/16/0218/h_1455787898_5831513_20b89fae03.png
    That’s why the message is shown.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:23

    Hello,

    Please show a direct page where gift vouchers are used.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 10:08

    Hello,

    You need edit the file wp-content/themes/classico/headers/structure-3.php.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 09:54

    Hello,

    The links have been removed.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 09:49

    Hello,

    1. As I see you’re using 3rd-party plugin for the slider, not the one we recommend with the theme. I’ve changed row settings on home page for the slider:
    http://storage3.static.itmages.com/i/16/0218/h_1455785370_2940953_3d2b02dfcd.png
    Clear browser cache and check it now.

    2. I’ve changed images sizes in Woocommerce > Settings > Products > Display and regenerated thumbnails. Please check product images now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 18, 2016 at 09:37

    Hello,

    The issue has been fixed.
    Please check My Account page now.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 5,971 through 6,000 (of 31,382 total)
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