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WPML component plugin activation cause site to crash

This topic has 8 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

mabellek

Participant

February 18, 2016 at 16:52

hi

I have purchased WPML plugin.

it comes with a bunch of plugin components. they were all uploaded and installed successfully BUT for 1 which is essential for using WPML. wpml-string-translation.2.3.6.1. I upload it but activating it causes the site to crash and i get a server 500 error.

I spoke with my hosting. they asked for my error log and after seeing it said its a problem with the theme and WPML.

please help

Please, contact administrator
for this information.

#113706 Copied Theme version: 2.72 child theme WooCommerce version: 2.52

7 Answers

Eva Kemp

Support staff

February 18, 2016 at 19:17

Hello,

Please provide us with FTP credentials and give full access to wp-admin panel, not only to My Account page.

Thank you.
Regards,
Eva Kemp.

#113729 Copied

mabellek

Participant

February 19, 2016 at 10:38

Hi

credentials below both

Please, contact administrator
for this information.

#113818 Copied

Eva Kemp

Support staff

February 19, 2016 at 11:25

Hello,

I don’t see WPML String Translation plugin among installed plugins. Could you please upload it?

Thank you.
Regards,
Eva Kemp.

#113831 Copied

mabellek

Participant

February 19, 2016 at 11:32

credentials up in string

you will see the string transalation plugin is uploaded already but not activated. If you activate it the site will crash and you will need to restore the last back point.
giving details below

Please, contact administrator
for this information.

#113834 Copied

Eva Kemp

Support staff

February 19, 2016 at 16:23

Hello,

Sorry, but I don’t see the plugin in your dashboard:
http://storage1.static.itmages.com/i/16/0219/h_1455895409_2845947_b35c3d0b35.png
Please install it, but don’t activate it.

Thank you.

Regards,
Eva Kemp.

#113914 Copied

mabellek

Participant

February 20, 2016 at 19:04

Hi Eva

Its now uploaded but not installed.

#114028 Copied

Eva Kemp

Support staff

February 21, 2016 at 09:41

Hello,

The problem was you didn’t set up WPML plugin. There wasn’t default language set. So I’ve configured it in WPML settings (you can change the settings to your own and select languages) and String Translation plugin is working now.
Please check.

Regards,
Eva Kemp.

#114055 Copied
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