Forum Replies Created

Viewing 30 posts - 5,821 through 5,850 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 12:18

    Hello,

    Please set memory_limit value to 256M.
    Plugin folder was named incorrectly during installation, so I’ve reinstalled it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 12:10

    Hello,

    I’ve added “!important” to the code.
    Please check search icon now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 12:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 12:06

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 10:30

    Hello,

    Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .portfolio-item {
        width: 100%;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 10:19

    Hello,

    Unfortunately there is still the error “Login authentication failed”.
    Are you able to log in with those login details?
    Please check them or provide us with access to your hosting control panel.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 10:15

    Hello,

    The previous credentials to dev site are incorrect.
    Please provide us with the correct ones.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 10:10

    Hello,

    I’ve commented the line 1806 in etheme.js file.
    Please check categories now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:56

    Hello,

    This is common problem of Screets Chat plugin. Please refer to their support topic:
    http://screets.org/apps/chatx/forums/d/113-firebase-auth-failed-first-argument-must-be-a-valid-credential-a-string
    You need check settings in wp-admin panel > Live Chat > Options > Advanced tab.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:24

    Hello,

    You can use this shortcode in Text element [gallery ids="23292,23234,23244,23291,22170,22168"] Replace numbers with ids of your images. You can find images ids in Media section, open an image and find id in address bar: http://storage5.static.itmages.com/i/16/0223/h_1456215856_5292073_71581b53a2.png .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:17

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:16

    Hello,

    As you set menu-column1 class only one column will be shown, so I’ve changed it to menu-column4 for the category “Musthaves”. Clear browser cache and check “Musthaves” drop down menu now. You will see 4 columns.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:13

    Hello,

    I’ve reinstalled the plugin, but there is an error:
    Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 78 bytes) in /wp-content/plugins/Ultimate_VC_Addons/modules/Ultimate_Info_Banner.php on line 436

    You need contact your hosting provider support and ask them to increase memory_limit value.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 09:01

    Hello,

    Try to use this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .header-type-17 .header-top .header-custom-block {
      margin-left: 40px;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 23, 2016 at 08:55

    Hello,

    You should also add class menu-column1 (change number to how many columns you want to use). It is written in the documentation:

    To create full width menu you need add special CSS Classes combination to the first level. At first you need to specify the main class menu-full-width and then the additional one, that will set the quantity of the columns in your menu from menu-column1 to menu-column5

    https://www.8theme.com/demo/docs/royal/assets/images/image_21.png

    Please edit your menu and check after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:32

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:23

    Hello,

    Registration page was created by our developers. If you want to use standard Woocommerce registration form and their mail template then you can remove our Register page in Pages section (in your case the page is named “Inscription”) and activate Woocommerce registration form for Sing In page in Woocommerce > Settings > Accounts > tick “Activer l’inscription depuis la page “Mon compte””.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:16

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:16

    Hello,

    Do you mean you want to change color for breadcrumbs?
    Add this code in Theme Options > Custom CSS > Global Custom CSS:

    .bc-type-3 a {
        color: black;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:13

    Hello,

    As I see only parent category is opened:
    http://storage4.static.itmages.com/i/16/0222/h_1456164739_8330091_be4b854f4d.png
    Subcategories are shown below it.
    Please show screenshots of the issue for our better understanding.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:09

    Hello,

    This is beyond our basic support support. You can contact via this form https://www.8theme.com/contact-us/ to request paid additional customization to integrate the plugin.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 19:01

    Hello,

    There is no such editor for product category pages, we can’t recommend any plugin as we don’t guarantee full compatibility of 3rd-party plugins with the theme. You may search for plugins yourself.
    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:56

    Hello,

    Try to add the code to Custom CSS for desktop section instead of Global Custom CSS.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:55

    Hello,

    Please provide us with wp-admin panel url and login credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:52

    Hello,

    Go to WPML > Woocommerce Multilingual > General Settings tab > Product Translation Interface > tick “Go to the native WooCommerce product editing screen”.
    As I see VC editor is loading:
    http://storage3.static.itmages.com/i/16/0222/h_1456163557_5318050_19dbd12640.png
    Try to clear browser cache and check again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:09

    Hello,

    You need change settings in Woocommerce > Settings > Products > Display > Default Category Display, set “Show subcategories”.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:03

    Hello,

    Thank you for explanation, but this is related to Rev. Slider plugin not to the theme.
    You may ask plugin authors http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments if there is such possibility.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 18:02

    Hello,

    The changes in Custom CSS won’t be lost after theme update. You shouldn’t worry about it, but we recommend to create backup before each update (even if you update plugins).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 17:59

    Hello,

    The problem is caused by Essential Grid plugin. Try to disable it and check product page editor.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    February 22, 2016 at 17:52

    Hello,

    As I see pages are working:
    http://storage8.static.itmages.com/i/16/0222/h_1456159917_5155105_720604dbb2.png
    and products are shown in different languages.
    Please provide links where you’re getting errors.

    Regards,
    Eva Kemp.

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    Viewing 5,850 results - 5,821 through 5,850 (of 31,382 total)
Viewing 30 posts - 5,821 through 5,850 (of 31,382 total)
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