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Server error - by thanasis - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

thanasis

Participant

February 22, 2016 at 00:42

Hi
I am setting up Royal theme for a client.
I have faced various problems.
Some times I have an alert that the themes does not support WooCommerce and when I install the plugin then the admin area crashes and I only get a Server Error.
Also, while I have installed Ultimate addons for Visual Composer, the system continues to requite the plugin.

Any suggestion ?

#114106 Copied Theme version: 2.6 WooCommerce version: Version 2.5.2

7 Answers

Stan Russell

Participant

February 22, 2016 at 09:14

Hello thanasis,

please provide us with admin credentials for your Dashboard. We will check these problems.

Regards,
Stan Russell.

#114125 Copied

thanasis

Participant

February 22, 2016 at 09:33

Hi, I replied with Private Content

Please, contact administrator
for this information.

#114132 Copied

Eva Kemp

Support staff

February 22, 2016 at 15:51

Hello,

Please give us FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#114235 Copied

thanasis

Participant

February 22, 2016 at 22:19

in private

Please, contact administrator
for this information.

#114303 Copied

Eva Kemp

Support staff

February 23, 2016 at 09:13

Hello,

I’ve reinstalled the plugin, but there is an error:
Fatal error: Allowed memory size of 100663296 bytes exhausted (tried to allocate 78 bytes) in /wp-content/plugins/Ultimate_VC_Addons/modules/Ultimate_Info_Banner.php on line 436

You need contact your hosting provider support and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#114345 Copied

thanasis

Participant

February 23, 2016 at 10:47

What do you think is the ideal memory_limit value ?

also, what did I do wrong ?

#114367 Copied

Eva Kemp

Support staff

February 23, 2016 at 12:18

Hello,

Please set memory_limit value to 256M.
Plugin folder was named incorrectly during installation, so I’ve reinstalled it.

Regards,
Eva Kemp.

#114384 Copied
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