Is there a way you can check at wp-content/themes/xstore folder if we made any changes to the files? Again I do not think we did but its been months ago and I am not 100% sure we didnt.
donhetter
Participant
October 3, 2019 at 16:50
We are using the Xstore Child Version: 1.0. I do not think we made any changes to the theme files but again I do not know for 100 percent.
donhetter
Participant
October 2, 2019 at 20:10
Thank you for the response. We noticed on the update it says: Any customization’s you have made to theme files will be lost. What is the theme files?
We made a lot of customization to this theme, added, products, pages, text, changes to the menus, header, sliders, widnets etc.
Is all of these customization going to be lost during the update?
donhetter
Participant
August 23, 2019 at 05:17
Update: when we update the plugin our dreamhost/word press account goes to this message: http://prntscr.com/owdgpd, we can not log in or even view our website.
Then our website when its not distorted as we shown earlier we get this message. http://prntscr.com/owdhyn
We was told to restore our website to a earlier backup and we did, we restored it to backup from the previous day. As of now the website is up and we can currently log into our dashboard, but why did the Xstore Version 1.2.7 cause our website and wordpress account to crash?
donhetter
Participant
August 23, 2019 at 04:58
Why is it now when we got a plugin update for http://prntscr.com/owdetp it completely crashed our website? The website was down for two days now.
Now the website is back up after woocommerce deactivated this plugin but now our web-page is completely distorted for the last day: . http://prntscr.com/owdfp8. footer menu bar is distorted and missing the product section on the homepage.
donhetter
Participant
August 20, 2019 at 18:20
Correction we download the new theme update but never updated the theme on our woocommerce account.
If we do update this theme will it effect any of the customization’s to the?
I will talk to my partner but we will probably prefer if you can update it for us.
donhetter
Participant
August 19, 2019 at 15:45
I reallly hope we don’t have to reload the entire https://themeforest.net/downloads and than unzip and upload the entire theme again on our woocommerce account.
donhetter
Participant
August 19, 2019 at 15:38
We updated it two weeks ago, you tell me where to update it again at.
Don’t create a situation when we or WooCommerce blames each other if you ask different questions? Excuse me but that isn’t the case, so don’t blame me for this shit! I asked several questions before about the 404 page and the misspelled shopping cart page you told me to contact Woocommerce support.
I contacted Woocommerce support and in turn they blamed 8themes as it relates to editing the 404 page and the misspelled shopping cart page. They claimed these pages are built into the xtheme and its a issue with 8themes. I didn’t say this shit, that’s what they just told me!
I relayed this message to you and in response you blame Woocommerce, by saying they don’t even know their own products and that they couldn’t bother do any research before answering our question.
Olga, it takes a lot of goddamn nerve to accuse me of being responsible for creating a situation were 8thems and Woocommerce blame each other! I am not responsible for the comments you made about Woocommerce nor am I responsible for the comments they made about you.
donhetter
Participant
August 12, 2019 at 22:34
With the new 8theme Core Plugin for Xstore theme
Version 1.2.3 will this update affect our themes or any of our store updates and customization?
I know in this above theme it was mentioned and shown in screenshot https://prnt.sc/ojtiyy about us turning off the hover on our homepage and product pages. We had a price hover over our images and it was fixed. Will this new update affect this or not?
donhetter
Participant
August 12, 2019 at 22:05
Thank you much! u know any plugsin that work good to redirect all or some of the 404 pages to a specific url?
donhetter
Participant
August 12, 2019 at 21:57
Yea I still have no idea what we are doing wrong here.. Here is the temp logins
Please contact administrator for this information.
donhetter
Participant
August 10, 2019 at 18:59
1 I deleted all the message as soon as I got them because they was no help to me anyways. They offered no help to us and the only noted thing from woocommerce replies was they placed all the blame onto 8themes.
If I had known you wanted to see them earlier I would have saved them.
1 Earlier it was said a third party plugin would work for editing the 404 page. What plugin would you recommend?
2 at Theme Options > 404 page > 404 page content are we able to add a clickabe image? if so what size would we add that would look good on both desktops and mobile devices.
donhetter
Participant
August 10, 2019 at 00:23
Follow up on this, I see where can add text but how could we 1) change this text to different colors, 2) add a search box, or 3) add a large clickable image to the 404 page?
donhetter
Participant
August 10, 2019 at 00:14
Should be noted that we are talking about the Shopping cart message misspelled and not the 404 page. We got two different topic trends mixed up.
donhetter
Participant
August 10, 2019 at 00:05
Thanks, I see once we add text here it deletes all of the previous text including the search box. How could we add new text, plus add a new search box to the 404 page?
donhetter
Participant
August 9, 2019 at 23:57
We downloaded Loco Translate but thats as far as we got, we searched for the 404 page and got the follow results,
404 page
404 page content
Use it to change the content of the 404 page. Use HTML. Do not include JS.
Of course we never used this plug in nor edit are translation files before so we do not know how to do this. http://prntscr.com/oqqr5m
donhetter
Participant
August 9, 2019 at 23:44
1) Yes we sent a screenshot of your answer to us and the screenshot of https://prnt.sc/oozg6y We again reached out to support two more times and they gave us the same answer they given us last time. That his 404 page is built in from the template xstore which was built by the developer and is out of there hands.
We forward your last message to them and they said 8theme is mistaken and it would appear that your theme developer (8theme) is trying to unjustly pass the blame on to woocommerce.
2) What is the directions to changed it in woocommerce translation files?
donhetter
Participant
August 8, 2019 at 23:02
Again we contacted woocommerce support a few days ago and finally got a response.
They said that the message that we posted earlier is not WooCommerce info but is a message create by the theme developer or a developer of your website and it’s being used
under the theme, xstore and because of this they will not edit this text.
donhetter
Participant
August 8, 2019 at 22:56
We contacted woocommerce about the 404 page and received this message.
It may not be their custom 404 file, but it’s a 404 file either created
by the theme developer or a developer of your website and it’s being used
under the theme.
How do we now copy the xstore/404.php file to child theme, we want to edit the text of the current 404 page.
donhetter
Participant
August 6, 2019 at 14:01
Where is translation files as shown by the screenshot you provided? Contacting woocommerce to fix anything is virtually useless.
donhetter
Participant
August 3, 2019 at 16:04
1) I just want to remove the text:
“We invite you to get acquainted with an assortment of our shop. Surely you can find something for yourself!”
Do we just remove the text at the location you should us or is there more of the code we have to remove including the text?
donhetter
Participant
July 28, 2019 at 19:59
Additional questions:
1 Is there a reason the “buy hcg” button is not appearing on mobile devices?
2 how do we make the “buy hcg” button on the slider clickable to a url shop page?
3 on the top header page, where it says “Phone: 1-800” is there a way to add a phone icon instead of the text “phone”
Thank you.
donhetter
Participant
July 26, 2019 at 21:41
Follow up questions
On the slider how do we remove the entire slider from being a clickable link? We only want the “Buy HCG” button to be clickable no the entire slider.
Is there a reason the “buy hcg” button is not appearing on mobile devices?
1. We read the Revolution slider documentation twice and will not read it a third time. We are not further than we was a week ago and still don’t have the information we need!
What colors we prefer? the custom image will be PNG, no background color in the custom image. Second the colors in the new custom image is already built into the image, So again we do not know what you mean by picking color for the image? If you mean background, than I assume white, because the custom PNG image has no background image or color in it.
What other slider plugin would you recommend beside this revolution slider??
donhetter
Participant
July 23, 2019 at 02:33
We know how to delete the background color and image but how do we replace it than? once we delete the color and image, how do we than add a new image?
Our new image if we ever get it done will be PNG, since there is no background color in PNG what color background do we need to choose?
what size is this image, we are still waiting on having custom images and they need to know if the size is 1200 x 650, 1200 x 600 or 1140 or 618 or whatever the size is. We only want to have one fix image that is custom to fit in slider 1
I am going to say this entire slider revolution is absurd. Noway should replacing one image slider be this difficult, time consuming and outright absurd reading pages of documents to find answers to simple questions that we cant find just to replace one image! After getting familiar with the rest of this template its actually easy to negative and make simple changes but this slider revolution sucks and probably will prevent us in the future buying another template with this absurd feature. In the past Template Monster sliders, take 1 min to delete and replace and this slider revolution is taking us 7 days and we still dont have it replaced with the image we need.
donhetter
Participant
July 23, 2019 at 02:07
Thanks we know how to delete the newsletter but we want to add a single image in its place maybe like a 1200 x 300 image, or similar to those dimensions. What options we can pick at “add element to let us do this?
